100
NPS
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High Brew Coffee
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About High Brew Coffee's Brand
High Brew Coffee a premium ready-to-drink cold-brew coffee that’s smooth, bold and full of natural energy with way less sugar. Among its major competitors, High Brew Coffee is ranked in 1st place for NPS while Califia Farms is 2nd, and Starbucks is 3rd.Their current valuation is $100.00M
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
3/5
Customer Service
High Brew Coffee Ranking
- #1 / 4 of its competitors
High Brew Coffee NPS
High Brew Coffee's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether High Brew Coffee's customers would recommend using the product based on a scale of -100 to 100.
High Brew Coffee Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
High Brew Coffee NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
How Other Brands Compare
High Brew Coffee is ranked first for NPS among its competitors. Starbucks and Monster come in second and third, with Dunkin' coming in at #4. Among those competitors, it is the third most valued company behind Starbucks.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
High Brew Coffee NPS vs. Competitors
Compared to its competitors, High Brew Coffee's NPS is rated right above Califia Farms.
| COMPANY | NPS Score | |
|---|---|---|
| High Brew Coffee | 100 |
 | Califia Farms | 42 |
 | Starbucks | 30 |
 | Peet's Coffee & Tea | 28 |
 | Monster | 20 |
 | Stumptown Coffee Roasters | 14 |
 | Dunkin' | 12 |
 | Chameleon | N/A |
 | Heyday | N/A |
High Brew Coffee Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of High Brew Coffee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
High Brew Coffee Customer Loyalty vs. Competitors
Compared to its competitors, High Brew Coffee's Customer Loyalty score is rated right above Chameleon, and is preceded by Califia Farms.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dunkin' | 80% |
| Starbucks | 78% |
| Monster | 76% |
| Peet's Coffee & Tea | 75% |
| Stumptown Coffee Roasters | 62% |
| Califia Farms | 54% |
| High Brew Coffee | 10% |
| Chameleon | N/A |
| Heyday | N/A |
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High Brew Coffee Product Quality
5/5
High Brew Coffee has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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High Brew Coffee Product Information
High Brew Coffee’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Consumer Goods
High Brew Coffee Product Quality vs. Competitors
Compared to its competitors, High Brew Coffee's Product Quality score is rated right above Starbucks.
| COMPANY | Product Quality Score | |
|---|---|---|
| High Brew Coffee | 5/5 |
| Starbucks | 4.1/5 |
| Califia Farms | 4.1/5 |
| Peet's Coffee & Tea | 4.1/5 |
| Stumptown Coffee Roasters | 4/5 |
| Monster | 3.7/5 |
| Dunkin' | 3.6/5 |
| Chameleon | N/A |
| Heyday | N/A |
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High Brew Coffee Pricing
High Brew Coffee ROI & Value For Money
5/5
High Brew Coffee has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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High Brew Coffee Pricing vs. Competitors
Compared to its competitors, High Brew Coffee's ROI score is rated right above Peet's Coffee & Tea.
| COMPANY | Pricing Score | |
|---|---|---|
| High Brew Coffee | 5/5 |
| Peet's Coffee & Tea | 3.9/5 |
| Stumptown Coffee Roasters | 3.9/5 |
| Califia Farms | 3.8/5 |
| Monster | 3.7/5 |
| Starbucks | 3.6/5 |
| Dunkin' | 3.4/5 |
| Chameleon | N/A |
| Heyday | N/A |
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High Brew Coffee Customer Satisfaction (CSAT)
High Brew Coffee Customer Satisfaction (CSAT) Score
100 / 100
High Brew Coffee has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
High Brew Coffee Customer Satisfaction vs. Competitors
Compared to its competitors, High Brew Coffee's Customer Satisfaction score is rated right above Starbucks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| High Brew Coffee | 100% |
| Starbucks | 84% |
| Peet's Coffee & Tea | 84% |
| Califia Farms | 77% |
| Stumptown Coffee Roasters | 77% |
| Monster | 71% |
| Dunkin' | 65% |
| Chameleon | 0% |
| Heyday | 0% |
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High Brew Coffee Customer Service
3/5
High Brew Coffee has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About High Brew Coffee's Customer Service
Address
2810 S. 1st Street, Austin, TX 78704
Website
http://www.highbrewcoffee.com
Phone Number
512-853-9696
High Brew Coffee Customer Service vs. Competitors
Compared to its competitors, High Brew Coffee's Customer Service score is rated right above Chameleon, and is preceded by Dunkin'.
| COMPANY | Customer Service Score | |
|---|---|---|
| Peet's Coffee & Tea | 4.1/5 |
| Starbucks | 4.1/5 |
| Stumptown Coffee Roasters | 4.1/5 |
| Califia Farms | 3.9/5 |
| Monster | 3.8/5 |
| Dunkin' | 3.4/5 |
| High Brew Coffee | 3/5 |
| Chameleon | N/A |
| Heyday | N/A |
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High Brew Coffee as an Employer
4.3/5
High Brew Coffee has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
High Brew Coffee scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of High Brew Coffee would recommend the brand to a friend. ENPS measures how likely High Brew Coffee employees would recommend working at High Brew Coffee to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
