67
NPS
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Hillstone Networks
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About Hillstone Networks' Brand
Hillstone Networks delivers innovative, proven and effective network security solutions to 15,000+ customers worldwide. Among its major competitors, Hillstone Networks is ranked in 1st place for NPS while Fortinet is 2nd, and Juniper Networks is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Hillstone Networks Ranking
- #1 / 4 of its competitors
Hillstone Networks NPS
Hillstone Networks's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Hillstone Networks's customers would recommend using the product based on a scale of -100 to 100.
Hillstone Networks Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Hillstone Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Nov 2022 50 | Nov 2022 | 50 |
Dec 2024 66 | Dec 2024 | 66 |
How Other Brands Compare
Hillstone Networks is ranked first for NPS among its competitors. Fortinet and Juniper Networks come in second and third, with Palo Alto Networks coming in at #4.
Hillstone Networks |  Fortinet |  Palo Alto Networks |  Juniper Networks | |
| Global Ranking | #- | #275 | #446 | #816 |
| NPS | 67 | 42 | 32 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $27.91B | $31.32B | $8.38B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hillstone Networks NPS vs. Competitors
Compared to its competitors, Hillstone Networks's NPS is rated right above Fortinet.
| COMPANY | NPS Score | |
|---|---|---|
| Hillstone Networks | 67 |
| Fortinet | 42 |
| Juniper Networks | 34 |
| Palo Alto Networks | 32 |
 | WatchGuard Technologies | -50 |
Hillstone Networks Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hillstone Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hillstone Networks Customer Loyalty vs. Competitors
Compared to its competitors, Hillstone Networks's Customer Loyalty score is rated right above Juniper Networks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hillstone Networks | 100% |
| Juniper Networks | 86% |
| Fortinet | 82% |
| Palo Alto Networks | 82% |
| WatchGuard Technologies | 10% |
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Hillstone Networks Product Quality
4/5
Hillstone Networks has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Hillstone Networks Product Information
Hillstone Networks’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.hillstonenet.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Hillstone Networks Product Quality vs. Competitors
Compared to its competitors, Hillstone Networks's Product Quality score is rated right above Palo Alto Networks, and is preceded by Juniper Networks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fortinet | 4.2/5 |
| Juniper Networks | 4.2/5 |
| Hillstone Networks | 4/5 |
| Palo Alto Networks | 3.9/5 |
| WatchGuard Technologies | 2.5/5 |
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Hillstone Networks Pricing
Hillstone Networks ROI & Value For Money
3.9/5
Hillstone Networks has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Hillstone Networks Pricing vs. Competitors
Compared to its competitors, Hillstone Networks's ROI score is rated right above Palo Alto Networks, and is preceded by Juniper Networks.
| COMPANY | Pricing Score | |
|---|---|---|
| Fortinet | 4.2/5 |
| Juniper Networks | 4.2/5 |
| Hillstone Networks | 3.9/5 |
| Palo Alto Networks | 3.8/5 |
| WatchGuard Technologies | 3/5 |
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Hillstone Networks Customer Satisfaction (CSAT)
Hillstone Networks Customer Satisfaction (CSAT) Score
100 / 100
Hillstone Networks has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hillstone Networks Customer Satisfaction vs. Competitors
Compared to its competitors, Hillstone Networks's Customer Satisfaction score is rated right above Fortinet.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hillstone Networks | 100% |
| Fortinet | 83% |
| Juniper Networks | 78% |
| Palo Alto Networks | 73% |
| WatchGuard Technologies | 0% |
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Hillstone Networks Customer Service
3.9/5
Hillstone Networks has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Hillstone Networks's Customer Service
Address
5201 Great America Pkwy, Suite 420, Santa Clara, CA 95054
Website
http://www.hillstonenet.com
Phone Number
4085086750
Hillstone Networks Customer Service vs. Competitors
Compared to its competitors, Hillstone Networks's Customer Service score is rated right above Palo Alto Networks, and is preceded by WatchGuard Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fortinet | 4.3/5 |
| Juniper Networks | 4.2/5 |
| WatchGuard Technologies | 4/5 |
| Hillstone Networks | 3.9/5 |
| Palo Alto Networks | 3.9/5 |
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Hillstone Networks as an Employer
2.8/5
Hillstone Networks has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Hillstone Networks scored a 67 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Hillstone Networks would recommend the brand to a friend. ENPS measures how likely Hillstone Networks employees would recommend working at Hillstone Networks to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
