7
NPS
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Hilton Garden Inn
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About Hilton Garden Inn's Brand
Among its major competitors, Hilton Garden Inn is ranked in 2nd place for NPS while Hilton is 1st, and Holiday Inn is 3rd.Their current valuation is $33.77B
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Hilton Garden Inn Ranking
- #2 / 4 of its competitors
Hilton Garden Inn NPS
Hilton Garden Inn's Net Promoter Score (NPS) is a 7 with 37% Promoters, 33% Passives, and 30% Detractors. Net Promoter Score tracks whether Hilton Garden Inn's customers would recommend using the product based on a scale of -100 to 100.
Hilton Garden Inn Overall NPS
| 37% | Promoters |
|---|---|
| 33% | Passives |
| 30% | Detractors |
Hilton Garden Inn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 15 | Mar 2023 | 15 |
Jun 2023 12 | Jun 2023 | 12 |
Jul 2023 10 | Jul 2023 | 10 |
Aug 2023 13 | Aug 2023 | 13 |
Oct 2023 18 | Oct 2023 | 18 |
Dec 2023 15 | Dec 2023 | 15 |
Jan 2024 16 | Jan 2024 | 16 |
Feb 2024 13 | Feb 2024 | 13 |
Mar 2024 10 | Mar 2024 | 10 |
Oct 2024 8 | Oct 2024 | 8 |
Apr 2025 7 | Apr 2025 | 7 |
Jul 2025 7 | Jul 2025 | 7 |
How Other Brands Compare
Hilton Garden Inn is ranked second for NPS among its competitors. Hilton and Holiday Inn come in first and third, with Hampton Inn coming in at #4. Among those competitors, it is the most valued company.
Hilton Garden Inn |  Hilton |  Holiday Inn |  Hampton Inn | |
| Global Ranking | #- | #84 | #482 | #- |
| NPS | 7 | 26 | -23 | -60 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $33.77B | $32.46B | $12.82B | $32.46B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hilton Garden Inn NPS by Gender
Female customers rated Hilton Garden Inn's NPS 97 points higher than Male customers.
Male
-37
Hilton Garden Inn's NPS was rated -37 by Male customers on Comparably.
18%
Promoters
27%
Passives
55%
Detractors
Female
60
Hilton Garden Inn's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Hilton Garden Inn NPS by Ethnicity
Hilton Garden Inn's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -43 | Caucasian | -43 |
African American/Black 34 | African American/Black | 34 |
Hilton Garden Inn NPS by Age
Hilton Garden Inn's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Hilton Garden Inn NPS by Usage
Hilton Garden Inn's NPS was rated the highest by customers who have used Hilton Garden Inn's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
Over 10 Years -34 | Over 10 Years | -34 |
Hilton Garden Inn NPS vs. Competitors
Compared to its competitors, Hilton Garden Inn's NPS is rated right above Holiday Inn, and is preceded by Hilton.
| COMPANY | NPS Score | |
|---|---|---|
| Hilton | 26 |
| Hilton Garden Inn | 7 |
| Holiday Inn | -23 |
| Hampton Inn | -60 |
Hilton Garden Inn Customer Reviews
Out of the 2 Hilton Garden Inn customer reviews 2 were positive and 0 were constructive. Hilton Garden Inn customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Hilton Garden Inn Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Hilton Garden Inn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hilton Garden Inn Customer Loyalty Score by Gender
Female customers rated Hilton Garden Inn's Customer Loyalty score 16% higher than Male customers.
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Male
84%
Yes
Female
100%
Yes
Hilton Garden Inn Customer Loyalty Score by Ethnicity
Hilton Garden Inn's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hilton Garden Inn.
85
out of 100
Caucasian
100
out of 100
African American/Black
Hilton Garden Inn Customer Loyalty Score by Age
Hilton Garden Inn's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 100% | 26-30 | 100% |
56-60 100% | 56-60 | 100% |
Hilton Garden Inn Customer Loyalty Score by Usage
Hilton Garden Inn's Customer Loyalty score was rated the highest by customers who have used Hilton Garden Inn's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hilton Garden Inn Customer Loyalty vs. Competitors
Compared to its competitors, Hilton Garden Inn's Customer Loyalty score is rated right above Hampton Inn, and is preceded by Hilton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hilton | 78% |
| Hilton Garden Inn | 76% |
| Hampton Inn | 74% |
| Holiday Inn | 70% |
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Hilton Garden Inn Product Quality
3.3/5
Hilton Garden Inn has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Hilton Garden Inn Product Information
Hilton Garden Inn’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Hilton Garden Inn Product Quality
Hilton Garden Inn's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers ages 56-60.
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Ranked Hilton Garden Inn Product Quality the Highest
Ranked Hilton Garden Inn Product Quality the Lowest
Hilton Garden Inn Product Quality Score by Gender
Female customers rated Hilton Garden Inn's Product Quality score 1 stars higher than Male customers.
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Male
2.9/5
Female
3.9/5
Hilton Garden Inn Product Quality Score by Ethnicity
Hilton Garden Inn's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hilton Garden Inn.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 4.6 | African American/Black | 4.6 |
Hilton Garden Inn Product Quality Score by Age
Hilton Garden Inn's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hilton Garden Inn.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 4.1 | 26-30 | 4.1 |
56-60 2 | 56-60 | 2 |
Hilton Garden Inn Product Quality Score by Usage
Hilton Garden Inn's Product Quality score was rated the highest by customers who have used Hilton Garden Inn's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Hilton Garden Inn Product Quality vs. Competitors
Compared to its competitors, Hilton Garden Inn's Product Quality score is rated right above Holiday Inn, and is preceded by Hilton.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hilton | 3.8/5 |
| Hilton Garden Inn | 3.3/5 |
| Holiday Inn | 2.6/5 |
| Hampton Inn | 1.8/5 |
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Hilton Garden Inn Pricing
Hilton Garden Inn ROI & Value For Money
3/5
Hilton Garden Inn has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Hilton Garden Inn ROI
Hilton Garden Inn's ROI score was rated highest by customers who have used Hilton Garden Inn's products/services for 1 to 2 Years, and rated lowest by customers who have used Hilton Garden Inn's products/services for Less than 1 Year.
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Ranked Hilton Garden Inn ROI the Highest
Ranked Hilton Garden Inn ROI the Lowest
Hilton Garden Inn ROI Score by Gender
Female customers rated Hilton Garden Inn's ROI score 1.2 stars higher than Male customers.
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Male
2.7/5
Female
3.9/5
Hilton Garden Inn ROI Score by Ethnicity
Hilton Garden Inn's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hilton Garden Inn.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 3.6 | African American/Black | 3.6 |
Hilton Garden Inn ROI Score by Age
Hilton Garden Inn's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hilton Garden Inn.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.1 | 26-30 | 4.1 |
56-60 2 | 56-60 | 2 |
Hilton Garden Inn ROI Score by Usage
Hilton Garden Inn's ROI score was rated the highest by customers who have used Hilton Garden Inn's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hilton Garden Inn Pricing vs. Competitors
Compared to its competitors, Hilton Garden Inn's ROI score is rated right above Holiday Inn, and is preceded by Hilton.
| COMPANY | Pricing Score | |
|---|---|---|
| Hilton | 3.7/5 |
| Hilton Garden Inn | 3/5 |
| Holiday Inn | 2.5/5 |
| Hampton Inn | 1.8/5 |
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Hilton Garden Inn Customer Satisfaction (CSAT)
Hilton Garden Inn Customer Satisfaction (CSAT) Score
56 / 100
Hilton Garden Inn has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
32%
Satisfied
24%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hilton Garden Inn Customer Satisfaction
Hilton Garden Inn's Customer Satisfaction score was rated highest by customers who have used Hilton Garden Inn's products/services for 1 to 2 Years, and rated lowest by customers who have used Hilton Garden Inn's products/services for Less than 1 Year.
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Ranked Hilton Garden Inn Customer Satisfaction the Highest
Ranked Hilton Garden Inn Customer Satisfaction the Lowest
Hilton Garden Inn Customer Satisfaction Score by Gender
Female customers rated Hilton Garden Inn's Customer Satisfaction score 35 points higher than Male customers.
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45 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 33% |
80 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Hilton Garden Inn Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hilton Garden Inn's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to African American/Black
Hilton Garden Inn's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Hilton Garden Inn Customer Satisfaction Score by Age
Hilton Garden Inn's Customer Satisfaction score was rated 67 points by customers ages 18-25 and customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 67% |
Hilton Garden Inn Customer Satisfaction Score by Usage
Hilton Garden Inn's Customer Satisfaction score was rated the highest by customers who have used Hilton Garden Inn's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hilton Garden Inn Customer Satisfaction vs. Competitors
Compared to its competitors, Hilton Garden Inn's Customer Satisfaction score is rated right above Holiday Inn, and is preceded by Hilton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hilton | 74% |
| Hilton Garden Inn | 55% |
| Holiday Inn | 40% |
| Hampton Inn | 25% |
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Hilton Garden Inn Customer Service
3.2/5
Hilton Garden Inn has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Hilton Garden Inn's Customer Service
Website
http://hiltongardeninn3.hilton.com/en/index.html
Quick Insights into Hilton Garden Inn Customer Service
Hilton Garden Inn's Customer Service score was rated highest by customers who have used Hilton Garden Inn's products/services for 1 to 2 Years, and rated lowest by customers who have used Hilton Garden Inn's products/services for Less than 1 Year.
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Ranked Hilton Garden Inn Customer Service the Highest
Ranked Hilton Garden Inn Customer Service the Lowest
Hilton Garden Inn Customer Service Score by Gender
Female customers rated Hilton Garden Inn's Customer Service score 1.2 stars higher than Male customers.
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Male
2.7/5
Female
3.9/5
Hilton Garden Inn Customer Service Score by Ethnicity
Hilton Garden Inn's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 3.6 | African American/Black | 3.6 |
Hilton Garden Inn Customer Service Score by Age
Hilton Garden Inn's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.5 | 26-30 | 4.5 |
56-60 2 | 56-60 | 2 |
Hilton Garden Inn Customer Service Score by Usage
Hilton Garden Inn's Customer Service score was rated the highest by customers who have used Hilton Garden Inn's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hilton Garden Inn Customer Service vs. Competitors
Compared to its competitors, Hilton Garden Inn's Customer Service score is rated right above Holiday Inn, and is preceded by Hilton.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hilton | 3.8/5 |
| Hilton Garden Inn | 3.2/5 |
| Holiday Inn | 2.5/5 |
| Hampton Inn | 1.8/5 |
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Hilton Garden Inn as an Employer
2.9/5
Hilton Garden Inn has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Hilton Garden Inn
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hilton Garden Inn scored a 7 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Hilton Garden Inn would recommend the brand to a friend. ENPS measures how likely Hilton Garden Inn employees would recommend working at Hilton Garden Inn to a friend.
Net Promoter Score
7
NPS Score
| 37% | Promoters |
|---|---|
| 33% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 35% | Promoters |
|---|---|
| 10% | Passive |
| 55% | Detractors |
