28
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
HipChat
Marketing or Exec? Claim Your Free Account
About HipChat's Brand
HipChat is a private group chat and IM network that provides real-time collaboration features for companies and teams. Among its major competitors, HipChat is ranked in 6th place for NPS while Walla! is 1st, and Slack is 2nd.
Brand at a Glance
4.1/5
Product Quality
4.3/5
Pricing
3.7/5
Customer Service
HipChat Ranking
- #4 / 4 of its competitors
HipChat NPS
HipChat's Net Promoter Score (NPS) is a 28 with 59% Promoters, 10% Passives, and 31% Detractors. Net Promoter Score tracks whether HipChat's customers would recommend using the product based on a scale of -100 to 100.
HipChat Overall NPS
| 59% | Promoters |
|---|---|
| 10% | Passives |
| 31% | Detractors |
HipChat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 27 | Aug 2020 | 27 |
How Other Brands Compare
HipChat is ranked #4 for NPS among its competitors. Slack and Redbooth come in first and second, with Google coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HipChat NPS by Usage
HipChat's NPS was rated -7 points by customers who have used HipChat's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -7 | Less than 1 Year | -7 |
HipChat Product Quality
4.1/5
HipChat has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock HipChat's overall Product Quality score rated by its users and customers.
HipChat Product Information
HipChat serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. HipChat supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
HipChat’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.atlassian.com/
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Languages Supported
English
Product Type
Communication Software
Video Conferencing Software
Instant Messaging & Chat Software
File Sharing Software
Live Chat Software
HipChat Product Quality vs. Competitors
Compared to its competitors, HipChat's Product Quality score is rated right above Walla!, and is preceded by Google.
Unlock HipChat Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HipChat Product Quality vs. Competitors data and gain insights into your customers today.
HipChat Pricing
HipChat ROI & Value For Money
4.3/5
HipChat has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock HipChat's overall ROI score rated by its users and customers.
HipChat Pricing Plans
HipChat has a pricing structure that accommodates small, medium, and large businesses.
Who Uses HipChat?
Small Businesses
Medium Businesses
Large Enterprises
HipChat Pricing vs. Competitors
Compared to its competitors, HipChat's ROI score is rated right above Slack, and is preceded by Redbooth.
Unlock HipChat ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HipChat ROI vs. Competitors data and gain insights into your customers today.
HipChat Customer Service
3.7/5
HipChat has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock HipChat's overall Customer Service score rated by its users and customers.
About HipChat's Customer Service
Address
1098 Harrison St, San Francisco, CA Australia
Website
http://www.atlassian.com/
HipChat Customer Service vs. Competitors
Compared to its competitors, HipChat's Customer Service score is rated right below Redbooth.
Unlock HipChat Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HipChat Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
HipChat scored a 28 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of HipChat would recommend the brand to a friend. ENPS measures how likely HipChat employees would recommend working at HipChat to a friend.
Net Promoter Score
28
NPS Score
| 59% | Promoters |
|---|---|
| 10% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
