Hitachi Vantara NPS & Customer Reviews

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Hitachi Vantara

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Hitachi Vantara

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About Hitachi Vantara's Brand

Hitachi Data Systems is a company that provides modular mid-range and high-end storage systems, software and services. Among its major competitors, Hitachi Vantara is ranked in 5th place for NPS while Keyrus is 1st, and Tableau Software is 2nd.Their current valuation is $44.89B

Brand at a Glance

75%

Customer Loyalty

3.7/5

Product Quality

4/5

Pricing

4/5

Customer Service

Hitachi Vantara CMO

Asim Zaheer

Asim Zaheer serves as the Chief Marketing Officer of Hitachi Data Systems. Asim currently resides in the Greater Boston Area.

Hitachi Vantara Ranking

^#3 / 4 of its competitors

Hitachi Vantara NPS

Hitachi Vantara's Net Promoter Score (NPS) is a 19 with 47% Promoters, 25% Passives, and 28% Detractors. Net Promoter Score tracks whether Hitachi Vantara's customers would recommend using the product based on a scale of -100 to 100.

Hitachi Vantara Overall NPS

NPS

47%	Promoters
25%	Passives
28%	Detractors

Hitachi Vantara NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2023 12	Sep 2023	12
Oct 2023 16	Oct 2023	16
Jan 2024 20	Jan 2024	20
Feb 2024 23	Feb 2024	23
Mar 2024 22	Mar 2024	22
Apr 2024 23	Apr 2024	23
May 2024 21	May 2024	21
Jun 2024 23	Jun 2024	23
Jul 2024 23	Jul 2024	23
Sep 2024 22	Sep 2024	22
Oct 2024 20	Oct 2024	20
Dec 2024 19	Dec 2024	19

How Other Brands Compare

Hitachi Vantara is ranked third for NPS among its competitors. Tableau Software and IBM come in first and second, with Fujitsu coming in at #4. Among those competitors, it is the third most valued company behind IBM.

	Hitachi Vantara	IBM	Tableau Software	Fujitsu
Global Ranking	#-	#106	#397	#457
NPS	19	26	34	11
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$44.89B	$119.05B	-	$31.31B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Hitachi Vantara NPS by Gender

Male customers rated Hitachi Vantara's NPS 36 points higher than Female customers.

Male

Hitachi Vantara's NPS was rated 50 by Male customers on Comparably.

58%

Promoters

34%

Passives

Detractors

Female

Hitachi Vantara's NPS was rated 14 by Female customers on Comparably.

57%

Promoters

Passives

43%

Detractors

Hitachi Vantara NPS by Ethnicity

Hitachi Vantara's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 60	Caucasian	60
Hispanic or Latino 0	Hispanic or Latino	0
African American/Black 50	African American/Black	50
Asian or Pacific Islander 40	Asian or Pacific Islander	40

Hitachi Vantara NPS by Age

Hitachi Vantara's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

26-30

67%

33%

36-40

25%

50%

46-50

25%

50%

25%

Hitachi Vantara NPS by Usage

Hitachi Vantara's NPS was rated the highest by customers who have used Hitachi Vantara's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 100	Less than 1 Year	100
1 to 2 Years 25	1 to 2 Years	25
5 to 10 Years 25	5 to 10 Years	25

Hitachi Vantara NPS vs. Competitors

Compared to its competitors, Hitachi Vantara's NPS is rated right above Fujitsu, and is preceded by IBM.

COMPANY		NPS Score
	Keyrus	100
	Tableau Software	34
	SAS	27
	IBM	26
	Hitachi Vantara	19
	Fujitsu	11
	Hitachi Consulting	0
	Link Technologies	N/A
	Qlective	N/A

Hitachi Vantara Customer Reviews

Hitachi Vantara Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of Hitachi Vantara users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75%

25%

Hitachi Vantara Customer Loyalty Score by Gender

Male customers rated Hitachi Vantara's Customer Loyalty score 51% higher than Female customers.

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Male

100%

Yes

Female

49%

Yes

Hitachi Vantara Customer Loyalty Score by Ethnicity

Hitachi Vantara's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

Hitachi Vantara Customer Loyalty Score by Age

Hitachi Vantara's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 100%	26-30	100%
36-40 78%	36-40	78%
46-50 78%	46-50	78%

Hitachi Vantara Customer Loyalty Score by Usage

Hitachi Vantara's Customer Loyalty score was rated the highest by customers who have used Hitachi Vantara's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	100%
1 to 2 Years	89%
5 to 10 Years	55%

Hitachi Vantara Customer Loyalty Score by Industry

Hitachi Vantara's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	90%
Architecture and Planning	40%
Arts and Entertainment	100%

Hitachi Vantara Customer Loyalty vs. Competitors

Compared to its competitors, Hitachi Vantara's Customer Loyalty score is rated right above Hitachi Consulting, and is preceded by IBM.

COMPANY		Customer Loyalty Score
	Keyrus	100%
	Tableau Software	86%
	Fujitsu	82%
	SAS	80%
	IBM	79%
	Hitachi Vantara	75%
	Hitachi Consulting	55%
	Link Technologies	N/A
	Qlective	N/A

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Hitachi Vantara Product Quality

3.7/5

Hitachi Vantara has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Hitachi Vantara Product Information

Hitachi Vantara’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Hitachi Vantara's product the highest. Reviewers from the Architecture and Planning industry rated Hitachi Vantara the lowest at 2.3.

Website: http://www.hds.com/

Company Size: 5,001-10,000 Employees

Industry

Tech

Big Data

Business Services

Enterprise

Hardware and Devices

SaaS

Quick Insights into Hitachi Vantara Product Quality

Hitachi Vantara's Product Quality score was rated highest by customers who have used Hitachi Vantara's products/services for Less than 1 Year, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Hitachi Vantara Product Quality the Highest

Less than 1 Year	5
26-30	4.6
Male	4.6

Ranked Hitachi Vantara Product Quality the Lowest

5 to 10 Years	3.2
Female	2.8
Architecture and Planning	2.3

Hitachi Vantara Product Quality Score by Gender

Male customers rated Hitachi Vantara's Product Quality score 1.8 stars higher than Female customers.

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Male

4.6/5

Female

2.8/5

Hitachi Vantara Product Quality Score by Ethnicity

Hitachi Vantara's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 3.5	Hispanic or Latino	3.5
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9

Hitachi Vantara Product Quality Score by Age

Hitachi Vantara's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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Summary	Age	Score
26-30 4.6	26-30	4.6
36-40 3.6	36-40	3.6
46-50 3.6	46-50	3.6

Hitachi Vantara Product Quality Score by Usage

Hitachi Vantara's Product Quality score was rated the highest by customers who have used Hitachi Vantara's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	5
1 to 2 Years	4
5 to 10 Years	3.2

Hitachi Vantara Product Quality Score by Industry

Hitachi Vantara's Product Quality score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	4.4
Architecture and Planning	2.3
Arts and Entertainment	4.3

Hitachi Vantara Product Quality vs. Competitors

Compared to its competitors, Hitachi Vantara's Product Quality score is rated right above Link Technologies, and is preceded by IBM.

COMPANY		Product Quality Score
	Keyrus	5/5
	Hitachi Consulting	5/5
	Tableau Software	4/5
	SAS	4/5
	Fujitsu	3.9/5
	IBM	3.8/5
	Hitachi Vantara	3.7/5
	Link Technologies	N/A
	Qlective	N/A

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Hitachi Vantara Pricing

Hitachi Vantara ROI & Value For Money

4/5

Hitachi Vantara has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Hitachi Vantara Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Hitachi Vantara.

Quick Insights into Hitachi Vantara ROI

Hitachi Vantara's ROI score was rated highest by customers who have used Hitachi Vantara's products/services for Less than 1 Year, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Hitachi Vantara ROI the Highest

Less than 1 Year	5
26-30	4.5
Male	4.3

Ranked Hitachi Vantara ROI the Lowest

46-50	3.2
Female	3.2
Architecture and Planning	3

Hitachi Vantara ROI Score by Gender

Male customers rated Hitachi Vantara's ROI score 1.1 stars higher than Female customers.

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Male

4.3/5

Female

3.2/5

Hitachi Vantara ROI Score by Ethnicity

Hitachi Vantara's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6

Hitachi Vantara ROI Score by Age

Hitachi Vantara's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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Summary	Age	Score
26-30 4.5	26-30	4.5
36-40 3.6	36-40	3.6
46-50 3.2	46-50	3.2

Hitachi Vantara ROI Score by Usage

Hitachi Vantara's ROI score was rated the highest by customers who have used Hitachi Vantara's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	5
1 to 2 Years	3.7
5 to 10 Years	3.9

Hitachi Vantara ROI Score by Industry

Hitachi Vantara's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	4.1
Architecture and Planning	3
Arts and Entertainment	4.1

Hitachi Vantara Pricing vs. Competitors

Compared to its competitors, Hitachi Vantara's ROI score is rated right above Fujitsu, and is preceded by Hitachi Consulting.

COMPANY		Pricing Score
	Keyrus	5/5
	Hitachi Consulting	4.7/5
	Hitachi Vantara	4/5
	Fujitsu	4/5
	Tableau Software	3.9/5
	SAS	3.9/5
	IBM	3.8/5
	Link Technologies	N/A
	Qlective	N/A

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Hitachi Vantara Customer Satisfaction (CSAT)

Hitachi Vantara Customer Satisfaction (CSAT) Score

74 / 100

Hitachi Vantara has an overall Customer Satisfaction score of 74 rated by its users and customers.

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Very Satisfied	33%
Satisfied	41%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	5%
Very Dissatisfied	7%

Very Satisfied

33%

Satisfied

41%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Hitachi Vantara Customer Satisfaction

Hitachi Vantara's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Female customers.

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Ranked Hitachi Vantara Customer Satisfaction the Highest

26-30	100%
African American/Black	100%
Arts and Entertainment	100%

Ranked Hitachi Vantara Customer Satisfaction the Lowest

Architecture and Planning	67%
Hispanic or Latino	67%
Female	50%

Hitachi Vantara Customer Satisfaction Score by Gender

Male customers rated Hitachi Vantara's Customer Satisfaction score 50 points higher than Female customers.

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100 / 100

Male

	Very Satisfied	50%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

50 / 100

Female

	Very Satisfied	33%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	17%
	Very Dissatisfied	33%

Hitachi Vantara Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Hitachi Vantara's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

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80 / 100

Very Satisfied	80%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

80%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

CSAT according to Hispanic or Latino

Hitachi Vantara's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

CSAT according to African American/Black

Hitachi Vantara's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	0%
Satisfied	100%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

100%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Hitachi Vantara's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

Hitachi Vantara Customer Satisfaction Score by Age

Hitachi Vantara's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

26-30

100%

36-40

75%

46-50

67%

Hitachi Vantara Customer Satisfaction Score by Usage

Hitachi Vantara's Customer Satisfaction score was rated the highest by customers who have used Hitachi Vantara's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	100
1 to 2 Years	83
5 to 10 Years	75

Hitachi Vantara Customer Satisfaction Score by Industry

Hitachi Vantara's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.

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			"score": 86,
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Tech	86
Architecture and Planning	67
Arts and Entertainment	100

Hitachi Vantara Customer Satisfaction vs. Competitors

Compared to its competitors, Hitachi Vantara's Customer Satisfaction score is rated right above Fujitsu, and is preceded by SAS.

COMPANY		Customer Satisfaction (CSAT) Score
	Keyrus	100%
	Hitachi Consulting	100%
	IBM	76%
	SAS	75%
	Hitachi Vantara	74%
	Fujitsu	72%
	Tableau Software	64%
	Link Technologies	0%
	Qlective	0%

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Hitachi Vantara Customer Service

4/5

Hitachi Vantara has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Hitachi Vantara's Customer Service

Address

2845 Lafayette Street, Santa Clara, CA 95050

Website

http://www.hds.com/

Phone Number

(800) 446-0744

Hitachi Vantara's Social Links

linkedin.com/company/hitachi-data-systems

Quick Insights into Hitachi Vantara Customer Service

Hitachi Vantara's Customer Service score was rated highest by customers who have used Hitachi Vantara's products/services for Less than 1 Year, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Hitachi Vantara Customer Service the Highest

Less than 1 Year	5
26-30	4.5
Arts and Entertainment	4.3

Ranked Hitachi Vantara Customer Service the Lowest

36-40	3.4
Female	3.3
Architecture and Planning	2.5

Hitachi Vantara Customer Service Score by Gender

Male customers rated Hitachi Vantara's Customer Service score 1 stars higher than Female customers.

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Male

4.3/5

Female

3.3/5

Hitachi Vantara Customer Service Score by Ethnicity

Hitachi Vantara's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6

Hitachi Vantara Customer Service Score by Age

Hitachi Vantara's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
26-30 4.5	26-30	4.5
36-40 3.4	36-40	3.4
46-50 3.5	46-50	3.5

Hitachi Vantara Customer Service Score by Usage

Hitachi Vantara's Customer Service score was rated the highest by customers who have used Hitachi Vantara's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	5
1 to 2 Years	3.7
5 to 10 Years	4

Hitachi Vantara Customer Service Score by Industry

Hitachi Vantara's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	4.1
Architecture and Planning	2.5
Arts and Entertainment	4.3

Hitachi Vantara Customer Service vs. Competitors

Compared to its competitors, Hitachi Vantara's Customer Service score is rated right above IBM, and is preceded by Hitachi Consulting.

COMPANY		Customer Service Score
	Keyrus	5/5
	Hitachi Consulting	4.5/5
	Hitachi Vantara	4/5
	IBM	3.9/5
	SAS	3.9/5
	Fujitsu	3.9/5
	Tableau Software	3.7/5
	Link Technologies	N/A
	Qlective	N/A

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Hitachi Vantara as an Employer

3.2/5

Hitachi Vantara has a 3.2/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of Hitachi Vantara

Gajen Kandiah

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Hitachi Vantara scored a 19 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Hitachi Vantara would recommend the brand to a friend. ENPS measures how likely Hitachi Vantara employees would recommend working at Hitachi Vantara to a friend.

Net Promoter Score

NPS Score

47%	Promoters
25%	Passive
28%	Detractors

Employee Net Promoter Score

-6

eNPS Score

36%	Promoters
22%	Passive
42%	Detractors

Global Ranking Snapshot

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4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail