100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Home24
Marketing or Exec? Claim Your Free Account
About Home24 Brand
Provider of an online shopping platform for furniture, interior decorating, lighting and other home accessories. The company offers loungers, bedding, chairs, cabinets and all household appliances. It also offers blog to keep informed about the design world and new designer trends. Among its major competitors, Home24 is ranked in 1st place for NPS while IKEA is 2nd, and XXXLutz is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Home24 Ranking
- #1 / 4 of its competitors
Home24 NPS
Home24's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Home24's customers would recommend using the product based on a scale of -100 to 100.
Home24 Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Home24 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
May 2022 100 | May 2022 | 100 |
How Other Brands Compare
Home24 is ranked first for NPS among its competitors. IKEA and XXXLutz come in second and third, with Pepperfry coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Home24 Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Home24 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Home24 Customer Loyalty vs. Competitors
Compared to its competitors, Home24's Customer Loyalty score is rated right above IKEA.
Unlock Home24 Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Home24 Customer Loyalty vs. Competitors data and gain insights into your customers today.
Home24 Product Quality
5/5
Home24 has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Home24 overall Product Quality score rated by its users and customers.
Home24 Product Information
Home24’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.home24.de
- Company Size
- 1,001-5,000 Employees
Home24 Product Quality vs. Competitors
Compared to its competitors, Home24's Product Quality score is rated right above XXXLutz.
Unlock Home24 Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Home24 Product Quality vs. Competitors data and gain insights into your customers today.
Home24 Pricing
Home24 ROI & Value For Money
4.7/5
Home24 has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Home24 overall ROI score rated by its users and customers.
Home24 Pricing vs. Competitors
Compared to its competitors, Home24's ROI score is rated right above IKEA.
Unlock Home24 ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Home24 ROI vs. Competitors data and gain insights into your customers today.
Home24 Customer Service
4.7/5
Home24 has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Home24 overall Customer Service score rated by its users and customers.
About Home24's Customer Service
Address
, Berlin, 10405
Website
www.home24.de
Phone Number
6
Home24 Customer Service vs. Competitors
Compared to its competitors, Home24's Customer Service score is rated right above IKEA.
Unlock Home24 Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Home24 Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Home24 scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Home24 would recommend the brand to a friend. ENPS measures how likely Home24 employees would recommend working at Home24 to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
