-100
NPS
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Homesnap
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About Homesnap's Brand
Homesnap is the real estate industry's national search portal and the top-rated real estate app. Among its major competitors, Homesnap is ranked in 4th place for NPS while Zillow is 1st, and Movoto is 2nd.Their current valuation is $55.00M
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
1.7/5
Pricing
2/5
Customer Service
Homesnap Ranking
- #4 / 4 of its competitors
Homesnap NPS
Homesnap's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Homesnap's customers would recommend using the product based on a scale of -100 to 100.
Homesnap Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Homesnap NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Feb 2021 -100 | Feb 2021 | -100 |
How Other Brands Compare
Homesnap is ranked #4 for NPS among its competitors. Zillow and Movoto come in first and second, with Trulia coming in at third. Among those competitors, it is the lowest valued company behind Zillow.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Homesnap NPS vs. Competitors
Compared to its competitors, Homesnap's NPS is rated right below Trulia.
| COMPANY | NPS Score | |
|---|---|---|
 | Zillow | 17 |
 | Movoto | 0 |
 | HomeFinder.com | N/A |
 | Trulia | -37 |
| Homesnap | -100 |
Homesnap Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Homesnap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Homesnap Customer Loyalty vs. Competitors
Compared to its competitors, Homesnap's Customer Loyalty score is rated right above Zillow.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Homesnap | 100% |
| Zillow | 73% |
| Movoto | 73% |
| Trulia | 67% |
| HomeFinder.com | N/A |
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Homesnap Product Quality
2.2/5
Homesnap has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Homesnap Product Information
Homesnap’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.homesnap.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Enterprise
Real Estate
Homesnap Product Quality vs. Competitors
Compared to its competitors, Homesnap's Product Quality score is rated right above HomeFinder.com, and is preceded by Trulia.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zillow | 3.6/5 |
| Movoto | 3.5/5 |
| Trulia | 2.6/5 |
| Homesnap | 2.2/5 |
| HomeFinder.com | N/A |
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Homesnap Pricing
Homesnap ROI & Value For Money
1.7/5
Homesnap has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Homesnap Pricing vs. Competitors
Compared to its competitors, Homesnap's ROI score is rated right above HomeFinder.com, and is preceded by Trulia.
| COMPANY | Pricing Score | |
|---|---|---|
| Zillow | 3.5/5 |
| Movoto | 3/5 |
| Trulia | 2.3/5 |
| Homesnap | 1.7/5 |
| HomeFinder.com | N/A |
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Homesnap Customer Service
2/5
Homesnap has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Homesnap's Customer Service
Address
7200 Wisconsin Ave Ste 200, Bethesda, MD 20814
Website
http://www.homesnap.com
Phone Number
6109672274
Homesnap Customer Service vs. Competitors
Compared to its competitors, Homesnap's Customer Service score is rated right above HomeFinder.com, and is preceded by Trulia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zillow | 3.5/5 |
| Movoto | 2.8/5 |
| Trulia | 2.4/5 |
| Homesnap | 2/5 |
| HomeFinder.com | N/A |
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Consumer vs. Employees
Homesnap scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Homesnap would recommend the brand to a friend. ENPS measures how likely Homesnap employees would recommend working at Homesnap to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
