-43
NPS
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Hopper
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About Hopper's Brand
Hopper is an app that uses big data to predict and analyze airfare Among its major competitors, Hopper is ranked in 4th place for NPS while KAYAK is 1st, and FLYR is 2nd.Their current valuation is $57.63M
Brand at a Glance
58%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
1.8/5
Customer Service
Hopper Ranking
- #4 / 4 of its competitors
Hopper NPS
Hopper's Net Promoter Score (NPS) is a -43 with 24% Promoters, 9% Passives, and 67% Detractors. Net Promoter Score tracks whether Hopper's customers would recommend using the product based on a scale of -100 to 100.
Hopper Overall NPS
| 24% | Promoters |
|---|---|
| 9% | Passives |
| 67% | Detractors |
Hopper NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -43 | Dec 2023 | -43 |
Jan 2024 -43 | Jan 2024 | -43 |
Feb 2024 -43 | Feb 2024 | -43 |
Mar 2024 -43 | Mar 2024 | -43 |
Apr 2024 -45 | Apr 2024 | -45 |
May 2024 -45 | May 2024 | -45 |
Jul 2024 -45 | Jul 2024 | -45 |
Aug 2024 -45 | Aug 2024 | -45 |
Sep 2024 -45 | Sep 2024 | -45 |
Nov 2024 -44 | Nov 2024 | -44 |
Sep 2025 -44 | Sep 2025 | -44 |
Dec 2025 -44 | Dec 2025 | -44 |
How Other Brands Compare
Hopper is ranked #4 for NPS among its competitors. KAYAK and FLYR come in first and second, with Allegiant Travel Company coming in at third. Among those competitors, it is the lowest valued company behind Allegiant Travel Company.
Hopper |  KAYAK |  Allegiant Travel Company |  FLYR | |
| Global Ranking | #- | #422 | #- | #- |
| NPS | -43 | 9 | -15 | 0 |
| Valuation Updated every 24 hours for public companies | $57.63M | - | $3.98B | $75.50M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hopper NPS by Gender
Hopper's NPS was rated -60 by both Female and Male customers on Comparably.
Male
-60
Hopper's NPS was rated -60 by Male customers on Comparably.
16%
Promoters
8%
Passives
76%
Detractors
Female
-60
Hopper's NPS was rated -60 by Female customers on Comparably.
16%
Promoters
8%
Passives
76%
Detractors
Hopper NPS by Ethnicity
Hopper's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -77 | Caucasian | -77 |
Hispanic or Latino -62 | Hispanic or Latino | -62 |
African American/Black -25 | African American/Black | -25 |
Asian or Pacific Islander -60 | Asian or Pacific Islander | -60 |
Other -65 | Other | -65 |
Hopper NPS by Age
Hopper's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Hopper NPS by Usage
Hopper's NPS was rated the highest by customers who have used Hopper's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -72 | Less than 1 Year | -72 |
1 to 2 Years -27 | 1 to 2 Years | -27 |
2 to 5 Years -88 | 2 to 5 Years | -88 |
5 to 10 Years -72 | 5 to 10 Years | -72 |
Hopper NPS vs. Competitors
Compared to its competitors, Hopper's NPS is rated right below Allegiant Travel Company.
| COMPANY | NPS Score | |
|---|---|---|
| KAYAK | 9 |
| FLYR | 0 |
 | Gogobot | N/A |
| Allegiant Travel Company | -15 |
| Hopper | -43 |
Hopper Customer Reviews
Out of the 14 Hopper customer reviews 2 were positive and 12 were constructive. Hopper customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hopper Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Hopper users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hopper Customer Loyalty Score by Gender
Female customers rated Hopper's Customer Loyalty score 2% higher than Male customers.
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Male
57%
Yes
Female
59%
Yes
Hopper Customer Loyalty Score by Ethnicity
Hopper's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hopper.
54
out of 100
Caucasian
52
out of 100
Hispanic or Latino
55
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
60
out of 100
Other
Hopper Customer Loyalty Score by Age
Hopper's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hopper.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 58% | 26-30 | 58% |
31-35 49% | 31-35 | 49% |
36-40 63% | 36-40 | 63% |
41-45 66% | 41-45 | 66% |
46-50 66% | 46-50 | 66% |
51-55 55% | 51-55 | 55% |
56-60 44% | 56-60 | 44% |
66+ 55% | 66+ | 55% |
Hopper Customer Loyalty Score by Usage
Hopper's Customer Loyalty score was rated the highest by customers who have used Hopper's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Hopper Customer Loyalty Score by Industry
Hopper's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hopper Customer Loyalty vs. Competitors
Compared to its competitors, Hopper's Customer Loyalty score is rated right above Gogobot, and is preceded by Allegiant Travel Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| FLYR | 76% |
| KAYAK | 69% |
| Allegiant Travel Company | 67% |
| Hopper | 58% |
| Gogobot | N/A |
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Hopper Product Quality
2/5
Hopper has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Hopper Product Information
Hopper’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Hopper's product the highest. Reviewers from the Accounting industry rated Hopper the lowest at 1.5.
- Website
- http://www.hopper.com/
- Company Size
- 1-10 Employees
Industry
Tech
Analytics
Mobile App
Travel
Quick Insights into Hopper Product Quality
Hopper's Product Quality score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Hopper Product Quality the Highest
Ranked Hopper Product Quality the Lowest
Hopper Product Quality Score by Gender
Male customers rated Hopper's Product Quality score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
Hopper Product Quality Score by Ethnicity
Hopper's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hopper.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.7 | Hispanic or Latino | 1.7 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.5 | Other | 1.5 |
Hopper Product Quality Score by Age
Hopper's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hopper.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.8 | 18-25 | 1.8 |
26-30 1.9 | 26-30 | 1.9 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.9 | 46-50 | 1.9 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Hopper Product Quality Score by Usage
Hopper's Product Quality score was rated the highest by customers who have used Hopper's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hopper Product Quality Score by Industry
Hopper's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Hopper Product Quality vs. Competitors
Compared to its competitors, Hopper's Product Quality score is rated right above Gogobot, and is preceded by Allegiant Travel Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| FLYR | 3.8/5 |
| KAYAK | 3.5/5 |
| Allegiant Travel Company | 2.7/5 |
| Hopper | 2/5 |
| Gogobot | N/A |
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Hopper Pricing
Hopper ROI & Value For Money
2/5
Hopper has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Hopper Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Hopper.
Quick Insights into Hopper ROI
Hopper's ROI score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Hopper ROI the Highest
Ranked Hopper ROI the Lowest
Hopper ROI Score by Gender
Hopper's ROI score was rated 1.6 by both Female and Male customers on Comparably.
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Male
1.6/5
Female
1.6/5
Hopper ROI Score by Ethnicity
Hopper's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hopper.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 1.5 | Other | 1.5 |
Hopper ROI Score by Age
Hopper's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hopper.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.9 | 18-25 | 1.9 |
26-30 1.9 | 26-30 | 1.9 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.8 | 41-45 | 1.8 |
46-50 2 | 46-50 | 2 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Hopper ROI Score by Usage
Hopper's ROI score was rated the highest by customers who have used Hopper's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hopper ROI Score by Industry
Hopper's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Hopper Pricing vs. Competitors
Compared to its competitors, Hopper's ROI score is rated right above Gogobot, and is preceded by Allegiant Travel Company.
| COMPANY | Pricing Score | |
|---|---|---|
| KAYAK | 3.5/5 |
| FLYR | 3.5/5 |
| Allegiant Travel Company | 2.9/5 |
| Hopper | 2/5 |
| Gogobot | N/A |
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Hopper Customer Satisfaction (CSAT)
Hopper Customer Satisfaction (CSAT) Score
33 / 100
Hopper has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
14%
Satisfied
19%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
7%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hopper Customer Satisfaction
Hopper's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Construction industry.
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Ranked Hopper Customer Satisfaction the Highest
Ranked Hopper Customer Satisfaction the Lowest
Hopper Customer Satisfaction Score by Gender
Female customers rated Hopper's Customer Satisfaction score 6 points higher than Male customers.
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18 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 73% |
24 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 3% | |
Very Dissatisfied | 69% |
Hopper Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hopper's Customer Satisfaction (CSAT) score was rated 15% according to Caucasian users and customers.
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15 / 100
Very Satisfied
10%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
2%
Very Dissatisfied
83%
CSAT according to Hispanic or Latino
Hopper's Customer Satisfaction (CSAT) score was rated 23% according to Hispanic or Latino users and customers.
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23 / 100
Very Satisfied
8%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
62%
CSAT according to African American/Black
Hopper's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
38%
CSAT according to Asian or Pacific Islander
Hopper's Customer Satisfaction (CSAT) score was rated 40% according to Asian or Pacific Islander users and customers.
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40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Other
Hopper's Customer Satisfaction (CSAT) score was rated 16% according to Other users and customers.
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16 / 100
Very Satisfied
11%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
11%
Very Dissatisfied
68%
Hopper Customer Satisfaction Score by Age
Hopper's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hopper.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 29% | |||||||||||||||
| 26-30 | 36% | |||||||||||||||
| 31-35 | 17% | |||||||||||||||
| 36-40 | 30% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 26% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 66+ | 17% |
Hopper Customer Satisfaction Score by Usage
Hopper's Customer Satisfaction score was rated the highest by customers who have used Hopper's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hopper Customer Satisfaction Score by Industry
Hopper's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Hopper Customer Satisfaction Score by Industry",
"text": "Hopper's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 44,
"stars": 0,
"csatScore": 44,
"text": "Hopper's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 44
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Hopper's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hopper's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Hopper's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
}
]
}Hopper Customer Satisfaction vs. Competitors
Compared to its competitors, Hopper's Customer Satisfaction score is rated right above Gogobot, and is preceded by Allegiant Travel Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FLYR | 67% |
| KAYAK | 63% |
| Allegiant Travel Company | 49% |
| Hopper | 33% |
| Gogobot | 0% |
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Hopper Customer Service
1.8/5
Hopper has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Hopper's Customer Service
Address
5795 De Gaspé, Boston, MA QC H2S 2X3
Website
http://www.hopper.com/
Phone Number
514-276-0760
Quick Insights into Hopper Customer Service
Hopper's Customer Service score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Hopper Customer Service the Highest
Ranked Hopper Customer Service the Lowest
Hopper Customer Service Score by Gender
Female customers rated Hopper's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hopper.
Male
1.5/5
Female
1.6/5
Hopper Customer Service Score by Ethnicity
Hopper's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hopper.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 1.5 | Other | 1.5 |
Hopper Customer Service Score by Age
Hopper's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hopper.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 2.2 | 26-30 | 2.2 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Hopper Customer Service Score by Usage
Hopper's Customer Service score was rated the highest by customers who have used Hopper's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hopper Customer Service Score by Industry
Hopper's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Hopper Customer Service vs. Competitors
Compared to its competitors, Hopper's Customer Service score is rated right above Gogobot, and is preceded by Allegiant Travel Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| FLYR | 3.5/5 |
| KAYAK | 3.4/5 |
| Allegiant Travel Company | 2.6/5 |
| Hopper | 1.8/5 |
| Gogobot | N/A |
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Hopper as an Employer
4.1/5
Hopper has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Hopper scored a -43 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Hopper would recommend the brand to a friend. ENPS measures how likely Hopper employees would recommend working at Hopper to a friend.
Net Promoter Score
-43
NPS Score
| 24% | Promoters |
|---|---|
| 9% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 61% | Promoters |
|---|---|
| 13% | Passive |
| 26% | Detractors |
