-100
NPS
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Horace Mann Educators Corporation
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About Horace Mann Educators Corporation's Brand
Among its major competitors, Horace Mann Educators Corporation is ranked in 4th place for NPS while The Hartford is 1st, and Allstate is 2nd.Their current market cap is $1.79B
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
1.7/5
Customer Service
Horace Mann Educators Corporation Ranking
- #4 / 4 of its competitors
Horace Mann Educators Corporation NPS
Horace Mann Educators Corporation's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Horace Mann Educators Corporation's customers would recommend using the product based on a scale of -100 to 100.
Horace Mann Educators Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Horace Mann Educators Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
How Other Brands Compare
Horace Mann Educators Corporation is ranked #4 for NPS among its competitors. The Hartford and Allstate come in first and second, with Mercury Insurance coming in at third. Among those competitors, it is the lowest valued company behind Allstate.
Horace Mann Educators Corporation |  Allstate |  The Hartford |  Mercury Insurance | |
| Global Ranking | #- | #122 | #626 | #- |
| NPS | -100 | -31 | -30 | -72 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.79B | $31.46B | $17.87B | $3.41B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Horace Mann Educators Corporation NPS vs. Competitors
Compared to its competitors, Horace Mann Educators Corporation's NPS is rated right below Mercury Insurance.
| COMPANY | NPS Score | |
|---|---|---|
| The Hartford | -30 |
| Allstate | -31 |
| Mercury Insurance | -72 |
| Horace Mann Educators Corporation | -100 |
Horace Mann Educators Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Horace Mann Educators Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Horace Mann Educators Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Horace Mann Educators Corporation's Customer Loyalty score is rated right above Allstate.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Horace Mann Educators Corporation | 100% |
| Allstate | 74% |
| The Hartford | 71% |
| Mercury Insurance | 71% |
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Horace Mann Educators Corporation Product Quality
2.7/5
Horace Mann Educators Corporation has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Horace Mann Educators Corporation Product Information
Horace Mann Educators Corporation’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.horacemann.com
Horace Mann Educators Corporation Product Quality vs. Competitors
Compared to its competitors, Horace Mann Educators Corporation's Product Quality score is rated right above The Hartford.
| COMPANY | Product Quality Score | |
|---|---|---|
| Horace Mann Educators Corporation | 2.7/5 |
| The Hartford | 2.4/5 |
| Allstate | 2.3/5 |
| Mercury Insurance | 1.5/5 |
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Horace Mann Educators Corporation Pricing
Horace Mann Educators Corporation ROI & Value For Money
2.7/5
Horace Mann Educators Corporation has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Horace Mann Educators Corporation Pricing vs. Competitors
Compared to its competitors, Horace Mann Educators Corporation's ROI score is rated right above The Hartford.
| COMPANY | Pricing Score | |
|---|---|---|
| Horace Mann Educators Corporation | 2.7/5 |
| The Hartford | 2.4/5 |
| Allstate | 2.3/5 |
| Mercury Insurance | 1.5/5 |
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Horace Mann Educators Corporation Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Horace Mann Educators Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Horace Mann Educators Corporation's Customer Satisfaction score is rated right below Mercury Insurance.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Hartford | 33% |
| Allstate | 33% |
| Mercury Insurance | 10% |
| Horace Mann Educators Corporation | 0% |
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Horace Mann Educators Corporation Customer Service
1.7/5
Horace Mann Educators Corporation has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Horace Mann Educators Corporation's Customer Service
Website
http://www.horacemann.com
Horace Mann Educators Corporation Customer Service vs. Competitors
Compared to its competitors, Horace Mann Educators Corporation's Customer Service score is rated right above Mercury Insurance, and is preceded by Allstate.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Hartford | 2.4/5 |
| Allstate | 2.4/5 |
| Horace Mann Educators Corporation | 1.7/5 |
| Mercury Insurance | 1.5/5 |
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Horace Mann Educators Corporation as an Employer
3.0/5
Horace Mann Educators Corporation has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Horace Mann Educators Corporation
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Horace Mann Educators Corporation scored a -100 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Horace Mann Educators Corporation would recommend the brand to a friend. ENPS measures how likely Horace Mann Educators Corporation employees would recommend working at Horace Mann Educators Corporation to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 32% | Promoters |
|---|---|
| 18% | Passive |
| 50% | Detractors |
