-72
NPS
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Mercury Insurance
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About Mercury Insurance's Brand
Since 1962 Mercury Insurance has offered quality insurance for your car and home, all while providing some of the lowest rates available. Among its major competitors, Mercury Insurance is ranked in 7th place for NPS while Progressive Insurance is 1st, and Allstate is 2nd.Their current market cap is $3.41B
Brand at a Glance
71%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Mercury Insurance Ranking
- #4 / 4 of its competitors
Mercury Insurance NPS
Mercury Insurance's Net Promoter Score (NPS) is a -72 with 13% Promoters, 2% Passives, and 85% Detractors. Net Promoter Score tracks whether Mercury Insurance's customers would recommend using the product based on a scale of -100 to 100.
Mercury Insurance Overall NPS
| 13% | Promoters |
|---|---|
| 2% | Passives |
| 85% | Detractors |
Mercury Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -72 | Nov 2024 | -72 |
Dec 2024 -70 | Dec 2024 | -70 |
Jan 2025 -72 | Jan 2025 | -72 |
Feb 2025 -72 | Feb 2025 | -72 |
Mar 2025 -72 | Mar 2025 | -72 |
Apr 2025 -72 | Apr 2025 | -72 |
Jun 2025 -72 | Jun 2025 | -72 |
Jul 2025 -70 | Jul 2025 | -70 |
Aug 2025 -70 | Aug 2025 | -70 |
Sep 2025 -72 | Sep 2025 | -72 |
Oct 2025 -72 | Oct 2025 | -72 |
Jan 2026 -72 | Jan 2026 | -72 |
How Other Brands Compare
Mercury Insurance is ranked #4 for NPS among its competitors. Progressive Insurance and Allstate come in first and second, with GEICO coming in at third. Among those competitors, it is the lowest valued company behind GEICO.
Mercury Insurance |  Allstate |  Progressive Insurance |  GEICO | |
| Global Ranking | #- | #122 | #967 | #- |
| NPS | -72 | -31 | -16 | -64 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $3.41B | $31.46B | $55.91B | $587.82B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mercury Insurance NPS by Gender
Female customers rated Mercury Insurance's NPS 2 points higher than Male customers.
Male
-86
Mercury Insurance's NPS was rated -86 by Male customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors
Female
-84
Mercury Insurance's NPS was rated -84 by Female customers on Comparably.
6%
Promoters
4%
Passives
90%
Detractors
Mercury Insurance NPS by Ethnicity
Mercury Insurance's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -78 | Other | -78 |
Mercury Insurance NPS by Age
Mercury Insurance's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Mercury Insurance NPS by Usage
Mercury Insurance's NPS was rated the highest by customers who have used Mercury Insurance's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -28 | Less than 1 Year | -28 |
1 to 2 Years -76 | 1 to 2 Years | -76 |
2 to 5 Years -90 | 2 to 5 Years | -90 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -94 | Over 10 Years | -94 |
Mercury Insurance NPS vs. Competitors
Compared to its competitors, Mercury Insurance's NPS is rated right above Horace Mann Educators Corporation, and is preceded by INFINITY INSURANCE COMPANY.
Mercury Insurance Customer Reviews
Out of the 18 Mercury Insurance customer reviews 2 were positive and 16 were constructive. Mercury Insurance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mercury Insurance Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Mercury Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mercury Insurance Customer Loyalty Score by Gender
Female customers rated Mercury Insurance's Customer Loyalty score 5% higher than Male customers.
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Male
72%
Yes
Female
77%
Yes
Mercury Insurance Customer Loyalty Score by Ethnicity
Mercury Insurance's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mercury Insurance.
75
out of 100
Caucasian
87
out of 100
Hispanic or Latino
74
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
72
out of 100
Other
Mercury Insurance Customer Loyalty Score by Age
Mercury Insurance's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
41-45 70% | 41-45 | 70% |
46-50 61% | 46-50 | 61% |
51-55 60% | 51-55 | 60% |
56-60 78% | 56-60 | 78% |
61-65 92% | 61-65 | 92% |
66+ 75% | 66+ | 75% |
Mercury Insurance Customer Loyalty Score by Usage
Mercury Insurance's Customer Loyalty score was rated the highest by customers who have used Mercury Insurance's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mercury Insurance Customer Loyalty Score by Industry
Mercury Insurance's Customer Loyalty score was rated the highest by Insurance industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Mercury Insurance Customer Loyalty vs. Competitors
Compared to its competitors, Mercury Insurance's Customer Loyalty score is rated right above Selective Insurance Group, and is preceded by GEICO.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Horace Mann Educators Corporation | 100% |
 | State Farm Insurance | 82% |
| Progressive Insurance | 80% |
 | INFINITY INSURANCE COMPANY | 80% |
 | American Family Insurance | 75% |
| Allstate | 74% |
| GEICO | 71% |
| Mercury Insurance | 71% |
 | Selective Insurance Group | N/A |
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Mercury Insurance Product Quality
1.5/5
Mercury Insurance has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Mercury Insurance Product Information
Mercury Insurance’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Mercury Insurance's product the highest. Reviewers from the Banking and Financial Services industry rated Mercury Insurance the lowest at 1.5.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Insurance
Quick Insights into Mercury Insurance Product Quality
Mercury Insurance's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Mercury Insurance's products/services for Over 10 Years.
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Ranked Mercury Insurance Product Quality the Highest
Ranked Mercury Insurance Product Quality the Lowest
Mercury Insurance Product Quality Score by Gender
Mercury Insurance's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Mercury Insurance Product Quality Score by Ethnicity
Mercury Insurance's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Mercury Insurance Product Quality Score by Age
Mercury Insurance's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Mercury Insurance Product Quality Score by Usage
Mercury Insurance's Product Quality score was rated the highest by customers who have used Mercury Insurance's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Mercury Insurance Product Quality Score by Industry
Mercury Insurance's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
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Mercury Insurance Product Quality vs. Competitors
Compared to its competitors, Mercury Insurance's Product Quality score is rated right above Selective Insurance Group, and is preceded by GEICO.
| COMPANY | Product Quality Score | |
|---|---|---|
| Horace Mann Educators Corporation | 2.7/5 |
| Progressive Insurance | 2.7/5 |
| Allstate | 2.3/5 |
| State Farm Insurance | 2.3/5 |
| American Family Insurance | 2.3/5 |
| INFINITY INSURANCE COMPANY | 1.9/5 |
| GEICO | 1.8/5 |
| Mercury Insurance | 1.5/5 |
| Selective Insurance Group | N/A |
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Mercury Insurance Pricing
Mercury Insurance ROI & Value For Money
1.5/5
Mercury Insurance has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Mercury Insurance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Mercury Insurance.
Quick Insights into Mercury Insurance ROI
Mercury Insurance's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Mercury Insurance ROI the Highest
Ranked Mercury Insurance ROI the Lowest
Mercury Insurance ROI Score by Gender
Male customers rated Mercury Insurance's ROI score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
Mercury Insurance ROI Score by Ethnicity
Mercury Insurance's ROI score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mercury Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.6 | Other | 1.6 |
Mercury Insurance ROI Score by Age
Mercury Insurance's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Mercury Insurance ROI Score by Usage
Mercury Insurance's ROI score was rated the highest by customers who have used Mercury Insurance's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Mercury Insurance ROI Score by Industry
Mercury Insurance's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Mercury Insurance Pricing vs. Competitors
Compared to its competitors, Mercury Insurance's ROI score is rated right above Selective Insurance Group, and is preceded by GEICO.
| COMPANY | Pricing Score | |
|---|---|---|
| Horace Mann Educators Corporation | 2.7/5 |
| Progressive Insurance | 2.5/5 |
| Allstate | 2.3/5 |
| State Farm Insurance | 2.2/5 |
| American Family Insurance | 2/5 |
| INFINITY INSURANCE COMPANY | 1.9/5 |
| GEICO | 1.7/5 |
| Mercury Insurance | 1.5/5 |
| Selective Insurance Group | N/A |
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Mercury Insurance Customer Satisfaction (CSAT)
Mercury Insurance Customer Satisfaction (CSAT) Score
10 / 100
Mercury Insurance has an overall Customer Satisfaction score of 10 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
74%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mercury Insurance Customer Satisfaction
Mercury Insurance's Customer Satisfaction score was rated highest by customers who have used Mercury Insurance's products/services for Less than 1 Year, and rated lowest by customers from the Retail industry.
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Ranked Mercury Insurance Customer Satisfaction the Highest
Ranked Mercury Insurance Customer Satisfaction the Lowest
Mercury Insurance Customer Satisfaction Score by Gender
Mercury Insurance's Customer Satisfaction score was rated 9 by both Female and Male customers on Comparably.
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9 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 11% | |
Very Dissatisfied | 75% |
9 / 100
FemaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 10% | |
Very Dissatisfied | 78% |
Mercury Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mercury Insurance's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
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11 / 100
Very Satisfied
7%
Satisfied
4%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
70%
CSAT according to Hispanic or Latino
Mercury Insurance's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Mercury Insurance's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Asian or Pacific Islander
Mercury Insurance's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Mercury Insurance's Customer Satisfaction (CSAT) score was rated 16% according to Other users and customers.
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16 / 100
Very Satisfied
8%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
69%
Mercury Insurance Customer Satisfaction Score by Age
Mercury Insurance's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 16% | |||||||||||||||
| 41-45 | 22% | |||||||||||||||
| 46-50 | 14% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 10% |
Mercury Insurance Customer Satisfaction Score by Usage
Mercury Insurance's Customer Satisfaction score was rated the highest by customers who have used Mercury Insurance's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Mercury Insurance Customer Satisfaction Score by Industry
Mercury Insurance's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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{
"title": "Mercury Insurance Customer Satisfaction Score by Industry",
"text": "Mercury Insurance's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 28,
"stars": 0,
"csatScore": 28,
"text": "Mercury Insurance's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 28
},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "max",
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},
{
"label": "Banking and Financial Services",
"groupId": 501,
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"scoreClassName": "",
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{
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"groupId": 504,
"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Mercury Insurance's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Mercury Insurance's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
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},
{
"label": "Retail",
"groupId": 559,
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"stars": 0,
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]
}Mercury Insurance Customer Satisfaction vs. Competitors
Compared to its competitors, Mercury Insurance's Customer Satisfaction score is rated right above GEICO, and is preceded by American Family Insurance.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Progressive Insurance | 45% |
| INFINITY INSURANCE COMPANY | 37% |
| Allstate | 33% |
| State Farm Insurance | 31% |
| American Family Insurance | 25% |
| Mercury Insurance | 10% |
| GEICO | 7% |
| Horace Mann Educators Corporation | 0% |
| Selective Insurance Group | 0% |
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Mercury Insurance Customer Service
1.5/5
Mercury Insurance has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Mercury Insurance's Customer Service
Address
4484 Wilshire Boulevard, Los Angeles, CA 92621
Website
http://www.mercuryinsurance.com
Phone Number
323-937-1060
Quick Insights into Mercury Insurance Customer Service
Mercury Insurance's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Mercury Insurance Customer Service the Highest
Ranked Mercury Insurance Customer Service the Lowest
Mercury Insurance Customer Service Score by Gender
Mercury Insurance's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Mercury Insurance Customer Service Score by Ethnicity
Mercury Insurance's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mercury Insurance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Mercury Insurance Customer Service Score by Age
Mercury Insurance's Customer Service score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Mercury Insurance Customer Service Score by Usage
Mercury Insurance's Customer Service score was rated the highest by customers who have used Mercury Insurance's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Mercury Insurance Customer Service Score by Industry
Mercury Insurance's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Mercury Insurance Customer Service vs. Competitors
Compared to its competitors, Mercury Insurance's Customer Service score is rated right above Selective Insurance Group, and is preceded by Horace Mann Educators Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Progressive Insurance | 2.7/5 |
| Allstate | 2.4/5 |
| American Family Insurance | 2.3/5 |
| State Farm Insurance | 2.2/5 |
| INFINITY INSURANCE COMPANY | 2/5 |
| GEICO | 1.8/5 |
| Horace Mann Educators Corporation | 1.7/5 |
| Mercury Insurance | 1.5/5 |
| Selective Insurance Group | N/A |
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Mercury Insurance as an Employer
3.2/5
Mercury Insurance has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Mercury Insurance scored a -72 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Mercury Insurance would recommend the brand to a friend. ENPS measures how likely Mercury Insurance employees would recommend working at Mercury Insurance to a friend.
Net Promoter Score
-72
NPS Score
| 13% | Promoters |
|---|---|
| 2% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 46% | Promoters |
|---|---|
| 10% | Passive |
| 44% | Detractors |
