-100
NPS
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Hostway
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About Hostway's Brand
Hostway is a provider of cloud, dedicated, managed and web hosting services. Among its major competitors, Hostway is ranked in 5th place for NPS while Cloudways is 1st, and Rackspace Technology is 2nd.Their current valuation is $350.00M
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Hostway Ranking
- #3 / 4 of its competitors
Hostway NPS
Hostway's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Hostway's customers would recommend using the product based on a scale of -100 to 100.
Hostway Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Hostway NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Mar 2025 -100 | Mar 2025 | -100 |
How Other Brands Compare
Hostway is ranked third for NPS among its competitors. Rackspace Technology and Bluehost come in first and second, with SoftLayer coming in at #4. Among those competitors, it is the lowest valued company behind SoftLayer.
Hostway |  Rackspace Technology |  SoftLayer |  Bluehost | |
| Global Ranking | #- | #584 | #- | #- |
| NPS | -100 | 17 | - | -91 |
| Valuation Updated every 24 hours for public companies | $350.00M | $444.14M | $119.08B | $1.34B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hostway NPS vs. Competitors
Compared to its competitors, Hostway's NPS is rated right below Bluehost.
| COMPANY | NPS Score | |
|---|---|---|
 | Cloudways | 100 |
| Rackspace Technology | 17 |
 | Liquid Web | -17 |
| Bluehost | -91 |
| Hostway | -100 |
Hostway Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hostway users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hostway Customer Loyalty vs. Competitors
Compared to its competitors, Hostway's Customer Loyalty score is rated right above Liquid Web, and is preceded by Cloudways.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cloudways | 100% |
| Hostway | 100% |
| Liquid Web | 85% |
| Rackspace Technology | 71% |
| Bluehost | 59% |
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Hostway Product Quality
1.5/5
Hostway has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hostway's overall Product Quality score rated by its users and customers.
Hostway Product Information
Hostway’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.hostway.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
SaaS
Hostway Product Quality vs. Competitors
Compared to its competitors, Hostway's Product Quality score is rated right below Bluehost.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cloudways | 5/5 |
| Rackspace Technology | 3.7/5 |
| Liquid Web | 3.5/5 |
| Bluehost | 1.5/5 |
| Hostway | 1.5/5 |
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Hostway Pricing
Hostway ROI & Value For Money
1.5/5
Hostway has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Hostway Pricing vs. Competitors
Compared to its competitors, Hostway's ROI score is rated right below Bluehost.
| COMPANY | Pricing Score | |
|---|---|---|
| Cloudways | 5/5 |
| Rackspace Technology | 3.4/5 |
| Liquid Web | 3.2/5 |
| Bluehost | 1.5/5 |
| Hostway | 1.5/5 |
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Hostway Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hostway Customer Satisfaction vs. Competitors
Compared to its competitors, Hostway's Customer Satisfaction score is rated right below Cloudways.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Liquid Web | 67% |
| Rackspace Technology | 61% |
| Bluehost | 6% |
| Cloudways | 0% |
| Hostway | 0% |
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Hostway Customer Service
1.5/5
Hostway has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Hostway's Customer Service
Address
100 North Riverside Plaza, Chicago, IL 60606
Website
http://www.hostway.com
Phone Number
8664678929
Hostway's Social Links
Hostway Customer Service vs. Competitors
Compared to its competitors, Hostway's Customer Service score is rated right below Bluehost.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cloudways | 5/5 |
| Rackspace Technology | 3.2/5 |
| Liquid Web | 3/5 |
| Bluehost | 1.5/5 |
| Hostway | 1.5/5 |
Unlock Hostway Customer Service vs. Competitors Data
VS
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Hostway as an Employer
3.2/5
Hostway has a 3.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Hostway scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Hostway would recommend the brand to a friend. ENPS measures how likely Hostway employees would recommend working at Hostway to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
