67
NPS
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Hyundai
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About Hyundai's Brand
Manufacturer of chemical products intended to produce chemical products in Taiwan. The company's chemical products offer products such as formaldehyde, paraformaldehyde, isopropyl alcohol, acetone, methyl isobutyl ketone, ethyl acetate, pentaerythritol, sodium formate, thermoplastic rubber, polypropylene and other products. Among its major competitors, Hyundai is ranked in 2nd place for NPS while Mazda Motor is 1st, and Toyota is 3rd.Their current market cap is $4.64B
Brand at a Glance
55%
Customer Loyalty
2.8/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Hyundai Ranking
- #1 / 4 of its competitors
Hyundai NPS
Hyundai's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Hyundai's customers would recommend using the product based on a scale of -100 to 100.
Hyundai Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Hyundai NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jan 2023 50 | Jan 2023 | 50 |
Jul 2025 66 | Jul 2025 | 66 |
How Other Brands Compare
Hyundai is ranked first for NPS among its competitors. Toyota and Chevrolet come in second and third, with Kia Consulting coming in at #4. Among those competitors, it is the lowest valued company behind Toyota.
Hyundai |  Toyota |  Chevrolet | Kia Consulting | |
| Global Ranking | #- | #82 | #164 | #- |
| NPS | 67 | 43 | -26 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $4.64B | $250.52B | $82.79B | $12.15B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hyundai NPS vs. Competitors
Compared to its competitors, Hyundai's NPS is rated right above Toyota, and is preceded by Mazda Motor.
| COMPANY | NPS Score | |
|---|---|---|
 | Mazda Motor | 75 |
| Hyundai | 67 |
| Toyota | 43 |
| Honda Motor Company | 34 |
| Chevrolet | -26 |
Hyundai Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Hyundai users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hyundai Customer Loyalty vs. Competitors
Compared to its competitors, Hyundai's Customer Loyalty score is rated right below Honda Motor Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mazda Motor | 83% |
| Toyota | 83% |
| Chevrolet | 78% |
| Honda Motor Company | 76% |
| Hyundai | 55% |
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Hyundai Product Quality
2.8/5
Hyundai has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Hyundai Product Information
Hyundai’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- www.hyundaicorp.com
- Company Size
- 201-500 Employees
Hyundai Product Quality vs. Competitors
Compared to its competitors, Hyundai's Product Quality score is rated right above Chevrolet, and is preceded by Honda Motor Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Toyota | 4.1/5 |
| Mazda Motor | 4/5 |
| Honda Motor Company | 4/5 |
| Hyundai | 2.8/5 |
| Chevrolet | 2.5/5 |
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Hyundai Pricing
Hyundai ROI & Value For Money
3.7/5
Hyundai has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Hyundai Pricing vs. Competitors
Compared to its competitors, Hyundai's ROI score is rated right above Honda Motor Company, and is preceded by Toyota.
| COMPANY | Pricing Score | |
|---|---|---|
| Mazda Motor | 4.1/5 |
| Toyota | 4/5 |
| Hyundai | 3.7/5 |
| Honda Motor Company | 3.7/5 |
| Chevrolet | 2.3/5 |
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Hyundai Customer Satisfaction (CSAT)
Hyundai Customer Satisfaction (CSAT) Score
33 / 100
Hyundai has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hyundai Customer Satisfaction vs. Competitors
Compared to its competitors, Hyundai's Customer Satisfaction score is rated right below Chevrolet.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mazda Motor | 100% |
| Toyota | 82% |
| Honda Motor Company | 75% |
| Chevrolet | 35% |
| Hyundai | 33% |
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Hyundai Customer Service
3.6/5
Hyundai has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Hyundai's Customer Service
Address
25, Yulgok-ro, Seoul, 3143 Korea (Republic of)
Website
www.hyundaicorp.com
Hyundai Customer Service vs. Competitors
Compared to its competitors, Hyundai's Customer Service score is rated right above Chevrolet, and is preceded by Honda Motor Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mazda Motor | 4.1/5 |
| Toyota | 4/5 |
| Honda Motor Company | 3.8/5 |
| Hyundai | 3.6/5 |
| Chevrolet | 2.4/5 |
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Consumer vs. Employees
Hyundai scored a 67 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Hyundai would recommend the brand to a friend. ENPS measures how likely Hyundai employees would recommend working at Hyundai to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
