75
NPS
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Mazda Motor
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About Mazda Motor's Brand
Manufacturer and distributor of automobiles created to deliver passenger cars and commercial vehicles. The company's automobiles include four-wheeled vehicles, gasoline reciprocating engines, diesel engines, automatic and manual transmissions for vehicles, sports utility vehicles, mini vans, compact vehicles, sports cars, light cars, commercial vehicles and special-edition automobiles, enabling customers avail a range of vehicles. Among its major competitors, Mazda Motor is ranked in 1st place for NPS while Toyota is 2nd, and Honda Motor Company is 3rd.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Mazda Motor Ranking
- #1 / 4 of its competitors
Mazda Motor NPS
Mazda Motor's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Mazda Motor's customers would recommend using the product based on a scale of -100 to 100.
Mazda Motor Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Mazda Motor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Oct 2022 50 | Oct 2022 | 50 |
Jul 2023 66 | Jul 2023 | 66 |
Oct 2024 75 | Oct 2024 | 75 |
How Other Brands Compare
Mazda Motor is ranked first for NPS among its competitors. Toyota and Nissan come in second and third, with Kia Consulting coming in at #4.
Mazda Motor |  Toyota |  Nissan |  Kia Consulting | |
| Global Ranking | #- | #82 | #668 | #- |
| NPS | 75 | 43 | -29 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $250.52B | $13.42B | $12.15B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mazda Motor NPS vs. Competitors
Compared to its competitors, Mazda Motor's NPS is rated right above Toyota.
| COMPANY | NPS Score | |
|---|---|---|
| Mazda Motor | 75 |
| Toyota | 43 |
| Honda Motor Company | 34 |
| Supreme Industries | N/A |
| Hero MotoCorp | -9 |
| Nissan | -29 |
 | Mitsubishi Motors North America, Inc. | -58 |
Mazda Motor Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Mazda Motor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mazda Motor Customer Loyalty vs. Competitors
Compared to its competitors, Mazda Motor's Customer Loyalty score is rated right above Toyota.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mazda Motor | 83% |
| Toyota | 83% |
| Honda Motor Company | 76% |
| Nissan | 76% |
| Mitsubishi Motors North America, Inc. | 61% |
| Hero MotoCorp | 59% |
| Supreme Industries | N/A |
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Mazda Motor Product Quality
4/5
Mazda Motor has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Mazda Motor Product Information
Mazda Motor’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.mazda.com
- Company Size
- 10,000+ Employees
Mazda Motor Product Quality vs. Competitors
Compared to its competitors, Mazda Motor's Product Quality score is rated right above Honda Motor Company, and is preceded by Toyota.
| COMPANY | Product Quality Score | |
|---|---|---|
| Toyota | 4.1/5 |
| Mazda Motor | 4/5 |
| Honda Motor Company | 4/5 |
| Hero MotoCorp | 3.2/5 |
| Nissan | 2.5/5 |
| Mitsubishi Motors North America, Inc. | 1.9/5 |
| Supreme Industries | N/A |
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Mazda Motor Pricing
Mazda Motor ROI & Value For Money
4.1/5
Mazda Motor has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Mazda Motor Pricing vs. Competitors
Compared to its competitors, Mazda Motor's ROI score is rated right above Toyota.
| COMPANY | Pricing Score | |
|---|---|---|
| Mazda Motor | 4.1/5 |
| Toyota | 4/5 |
| Honda Motor Company | 3.7/5 |
| Hero MotoCorp | 3.2/5 |
| Nissan | 2.5/5 |
| Mitsubishi Motors North America, Inc. | 2.3/5 |
| Supreme Industries | N/A |
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Mazda Motor Customer Satisfaction (CSAT)
Mazda Motor Customer Satisfaction (CSAT) Score
100 / 100
Mazda Motor has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mazda Motor Customer Satisfaction vs. Competitors
Compared to its competitors, Mazda Motor's Customer Satisfaction score is rated right above Toyota.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mazda Motor | 100% |
| Toyota | 82% |
| Honda Motor Company | 75% |
| Hero MotoCorp | 57% |
| Nissan | 35% |
| Mitsubishi Motors North America, Inc. | 18% |
| Supreme Industries | 0% |
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Mazda Motor Customer Service
4.1/5
Mazda Motor has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Mazda Motor's Customer Service
Address
3-1 Shinchi, Fuchu-cho, Hiroshima, 730-8670
Website
www.mazda.com
Phone Number
7
Mazda Motor Customer Service vs. Competitors
Compared to its competitors, Mazda Motor's Customer Service score is rated right above Toyota.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mazda Motor | 4.1/5 |
| Toyota | 4/5 |
| Honda Motor Company | 3.8/5 |
| Hero MotoCorp | 3.3/5 |
| Mitsubishi Motors North America, Inc. | 2.4/5 |
| Nissan | 2.4/5 |
| Supreme Industries | N/A |
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Consumer vs. Employees
Mazda Motor scored a 75 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Mazda Motor would recommend the brand to a friend. ENPS measures how likely Mazda Motor employees would recommend working at Mazda Motor to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
