25
NPS
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iconectiv
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About iconectiv's Brand
iconectiv is the leader in interconnection solutions, helping communications service providers and enterprises discover Among its major competitors, iconectiv is ranked in 3rd place for NPS while Qualcomm is 1st, and Synchronoss Technologies is 2nd.Their current valuation is $40.52B
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
iconectiv Ranking
- #3 / 4 of its competitors
iconectiv NPS
iconectiv's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether iconectiv's customers would recommend using the product based on a scale of -100 to 100.
iconectiv Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
iconectiv NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Aug 2023 25 | Aug 2023 | 25 |
How Other Brands Compare
iconectiv is ranked third for NPS among its competitors. Qualcomm and Synchronoss Technologies come in first and second, with Cognizant Technology Solutions coming in at #4. Among those competitors, it is the second most valued company behind Qualcomm.
iconectiv |  Qualcomm |  Cognizant Technology Solutions |  Synchronoss Technologies | |
| Global Ranking | #- | #202 | #423 | #- |
| NPS | 25 | 32 | 5 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $40.52B | $156.84B | $26.75B | $104.81M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iconectiv NPS vs. Competitors
Compared to its competitors, iconectiv's NPS is rated right above Syniverse, and is preceded by Synchronoss Technologies.
| COMPANY | NPS Score | |
|---|---|---|
| Qualcomm | 32 |
| Synchronoss Technologies | 25 |
| iconectiv | 25 |
 | Syniverse | 6 |
| Cognizant Technology Solutions | 5 |
 | NetNumber | N/A |
iconectiv Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of iconectiv users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iconectiv Customer Loyalty vs. Competitors
Compared to its competitors, iconectiv's Customer Loyalty score is rated right above Cognizant Technology Solutions.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| iconectiv | 100% |
| Cognizant Technology Solutions | 82% |
| Qualcomm | 79% |
| Synchronoss Technologies | 76% |
| Syniverse | 73% |
| NetNumber | N/A |
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iconectiv Product Quality
4/5
iconectiv has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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iconectiv Product Information
iconectiv’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.iconectiv.com/
- Company Size
- 201-500 Employees
Industry
Telecommunications
Tech
iconectiv Product Quality vs. Competitors
Compared to its competitors, iconectiv's Product Quality score is rated right above Cognizant Technology Solutions, and is preceded by Synchronoss Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Qualcomm | 4/5 |
| Synchronoss Technologies | 4/5 |
| iconectiv | 4/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Syniverse | 3.1/5 |
| NetNumber | N/A |
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iconectiv Pricing
iconectiv ROI & Value For Money
4/5
iconectiv has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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iconectiv Pricing vs. Competitors
Compared to its competitors, iconectiv's ROI score is rated right above Qualcomm.
| COMPANY | Pricing Score | |
|---|---|---|
| iconectiv | 4/5 |
| Qualcomm | 3.9/5 |
| Synchronoss Technologies | 3.7/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Syniverse | 3.1/5 |
| NetNumber | N/A |
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iconectiv Customer Satisfaction (CSAT)
iconectiv Customer Satisfaction (CSAT) Score
50 / 100
iconectiv has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
iconectiv Customer Satisfaction vs. Competitors
Compared to its competitors, iconectiv's Customer Satisfaction score is rated right above NetNumber, and is preceded by Cognizant Technology Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Synchronoss Technologies | 100% |
| Qualcomm | 78% |
| Syniverse | 67% |
| Cognizant Technology Solutions | 64% |
| iconectiv | 50% |
| NetNumber | 0% |
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iconectiv Customer Service
4/5
iconectiv has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About iconectiv's Customer Service
Address
444 Hoes Lane, Piscataway, NJ
Website
http://www.iconectiv.com/
Phone Number
7323362295
iconectiv Customer Service vs. Competitors
Compared to its competitors, iconectiv's Customer Service score is rated right above Synchronoss Technologies, and is preceded by Qualcomm.
| COMPANY | Customer Service Score | |
|---|---|---|
| Qualcomm | 4/5 |
| iconectiv | 4/5 |
| Synchronoss Technologies | 3.7/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Syniverse | 3.1/5 |
| NetNumber | N/A |
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iconectiv as an Employer
3.8/5
iconectiv has a 3.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
iconectiv scored a 25 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of iconectiv would recommend the brand to a friend. ENPS measures how likely iconectiv employees would recommend working at iconectiv to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 54% | Promoters |
|---|---|
| 0% | Passive |
| 46% | Detractors |
