-100
NPS
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iDrive Ventures
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About iDrive Ventures' Brand
We invest in emerging technologies to get market traction and help them scale up to the next level, with Seed and Series A funding. Among its major competitors, iDrive Ventures is ranked in 5th place for NPS while Egnyte is 1st, and Box is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
iDrive Ventures Ranking
- #4 / 4 of its competitors
iDrive Ventures NPS
iDrive Ventures's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether iDrive Ventures's customers would recommend using the product based on a scale of -100 to 100.
iDrive Ventures Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
iDrive Ventures NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
How Other Brands Compare
iDrive Ventures is ranked #4 for NPS among its competitors. Egnyte and Box come in first and second, with Carbonite coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iDrive Ventures NPS vs. Competitors
Compared to its competitors, iDrive Ventures's NPS is rated right below SugarSync.
| COMPANY | NPS Score | |
|---|---|---|
 | Egnyte | 55 |
 | Box | 33 |
 | Carbonite | 15 |
 | SugarSync | 15 |
| iDrive Ventures | -100 |
iDrive Ventures Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of iDrive Ventures users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iDrive Ventures Customer Loyalty vs. Competitors
Compared to its competitors, iDrive Ventures's Customer Loyalty score is rated right above SugarSync, and is preceded by Carbonite.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Box | 87% |
| Egnyte | 76% |
| Carbonite | 59% |
| iDrive Ventures | 10% |
| SugarSync | N/A |
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iDrive Ventures Product Quality
1.5/5
iDrive Ventures has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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iDrive Ventures Product Information
iDrive Ventures’s product quality score is a 1.5 out of 5 as rated by its users and customers.
iDrive Ventures Product Quality vs. Competitors
Compared to its competitors, iDrive Ventures's Product Quality score is rated right below Carbonite.
| COMPANY | Product Quality Score | |
|---|---|---|
| Egnyte | 4.3/5 |
| Box | 4.1/5 |
| SugarSync | 4/5 |
| Carbonite | 3.6/5 |
| iDrive Ventures | 1.5/5 |
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iDrive Ventures Pricing
iDrive Ventures ROI & Value For Money
1.5/5
iDrive Ventures has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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iDrive Ventures Pricing vs. Competitors
Compared to its competitors, iDrive Ventures's ROI score is rated right below Carbonite.
| COMPANY | Pricing Score | |
|---|---|---|
| Egnyte | 4.1/5 |
| Box | 4/5 |
| SugarSync | 3.9/5 |
| Carbonite | 3.5/5 |
| iDrive Ventures | 1.5/5 |
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iDrive Ventures Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
iDrive Ventures Customer Satisfaction vs. Competitors
Compared to its competitors, iDrive Ventures's Customer Satisfaction score is rated right below SugarSync.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Box | 72% |
| Egnyte | 50% |
| Carbonite | 12% |
| SugarSync | 0% |
| iDrive Ventures | 0% |
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iDrive Ventures Customer Service
1.5/5
iDrive Ventures has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About iDrive Ventures's Customer Service
Website
https://www.idrive.com/ventures
iDrive Ventures Customer Service vs. Competitors
Compared to its competitors, iDrive Ventures's Customer Service score is rated right below Carbonite.
| COMPANY | Customer Service Score | |
|---|---|---|
| Box | 4/5 |
| Egnyte | 3.8/5 |
| SugarSync | 3.7/5 |
| Carbonite | 2.1/5 |
| iDrive Ventures | 1.5/5 |
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