37
NPS
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Inari Medical
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About Inari Medical's Brand
Inari Medical is a medical device company developing devices for the interventional treatment of cardiovascular diseases. Among its major competitors, Inari Medical is ranked in 1st place for NPS while Smith & Nephew is 2nd, and Medtronic is 3rd.Their current valuation is $70.00M
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Inari Medical Ranking
- #1 / 4 of its competitors
Inari Medical NPS
Inari Medical's Net Promoter Score (NPS) is a 37 with 59% Promoters, 19% Passives, and 22% Detractors. Net Promoter Score tracks whether Inari Medical's customers would recommend using the product based on a scale of -100 to 100.
Inari Medical Overall NPS
| 59% | Promoters |
|---|---|
| 19% | Passives |
| 22% | Detractors |
Inari Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 75 | Mar 2022 | 75 |
Apr 2022 87 | Apr 2022 | 87 |
May 2022 63 | May 2022 | 63 |
Jun 2022 67 | Jun 2022 | 67 |
Nov 2022 53 | Nov 2022 | 53 |
Mar 2023 43 | Mar 2023 | 43 |
May 2023 33 | May 2023 | 33 |
Jun 2023 40 | Jun 2023 | 40 |
Oct 2023 41 | Oct 2023 | 41 |
Mar 2024 36 | Mar 2024 | 36 |
May 2024 38 | May 2024 | 38 |
Jun 2024 37 | Jun 2024 | 37 |
How Other Brands Compare
Inari Medical is ranked first for NPS among its competitors. Smith & Nephew and Medtronic come in second and third, with Strata Skin Sciences coming in at #4. Among those competitors, it is the third most valued company behind Medtronic.
Inari Medical |  Medtronic |  Smith & Nephew |  Strata Skin Sciences | |
| Global Ranking | #- | #546 | #925 | #- |
| NPS | 37 | 30 | 31 | - |
| Valuation Updated every 24 hours for public companies | $70.00M | $152.54B | $18.08B | $56.79M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Inari Medical NPS vs. Competitors
Compared to its competitors, Inari Medical's NPS is rated right above Smith & Nephew.
| COMPANY | NPS Score | |
|---|---|---|
| Inari Medical | 37 |
| Smith & Nephew | 31 |
| Medtronic | 30 |
| MUSC | 28 |
| EKOS Corporation | N/A |
Inari Medical Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Inari Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Inari Medical Customer Loyalty vs. Competitors
Compared to its competitors, Inari Medical's Customer Loyalty score is rated right above Medtronic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Inari Medical | 79% |
| Medtronic | 77% |
| Smith & Nephew | 74% |
| MUSC | 73% |
| EKOS Corporation | N/A |
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Inari Medical Product Quality
3.7/5
Inari Medical has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Inari Medical Product Information
Inari Medical’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://inarimedical.com/
Industry
Tech
Hardware and Devices
Healthcare
Inari Medical Product Quality vs. Competitors
Compared to its competitors, Inari Medical's Product Quality score is rated right above MUSC, and is preceded by Medtronic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Smith & Nephew | 3.9/5 |
| Medtronic | 3.9/5 |
| Inari Medical | 3.7/5 |
| MUSC | 3.7/5 |
| EKOS Corporation | N/A |
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Inari Medical Pricing
Inari Medical ROI & Value For Money
4.2/5
Inari Medical has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Inari Medical Pricing vs. Competitors
Compared to its competitors, Inari Medical's ROI score is rated right above Medtronic.
| COMPANY | Pricing Score | |
|---|---|---|
| Inari Medical | 4.2/5 |
| Medtronic | 3.9/5 |
| Smith & Nephew | 3.8/5 |
| MUSC | 3.5/5 |
| EKOS Corporation | N/A |
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Inari Medical Customer Satisfaction (CSAT)
Inari Medical Customer Satisfaction (CSAT) Score
54 / 100
Inari Medical has an overall Customer Satisfaction score of 54 rated by its users and customers.
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Very Satisfied
41%
Satisfied
13%
Neither Satisfied nor Dissatisfied
32%
Dissatisfied
9%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Inari Medical Customer Satisfaction vs. Competitors
Compared to its competitors, Inari Medical's Customer Satisfaction score is rated right above EKOS Corporation, and is preceded by Medtronic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Smith & Nephew | 79% |
| MUSC | 79% |
| Medtronic | 72% |
| Inari Medical | 54% |
| EKOS Corporation | 0% |
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Inari Medical Customer Service
4.1/5
Inari Medical has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Inari Medical's Customer Service
Address
8 Argonau, Suite 100, Aliso Viejo, CA
Website
http://inarimedical.com/
Inari Medical Customer Service vs. Competitors
Compared to its competitors, Inari Medical's Customer Service score is rated right above Medtronic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Inari Medical | 4.1/5 |
| Medtronic | 4/5 |
| Smith & Nephew | 3.9/5 |
| MUSC | 3.4/5 |
| EKOS Corporation | N/A |
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Inari Medical as an Employer
4.2/5
Inari Medical has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Inari Medical scored a 37 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Inari Medical would recommend the brand to a friend. ENPS measures how likely Inari Medical employees would recommend working at Inari Medical to a friend.
Net Promoter Score
37
NPS Score
| 59% | Promoters |
|---|---|
| 19% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
