28
NPS
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MUSC
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About MUSC's Brand
Among its major competitors, MUSC is ranked in 4th place for NPS while Penumbra is 1st, and Inari Medical is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
MUSC Ranking
- #4 / 4 of its competitors
MUSC NPS
MUSC's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether MUSC's customers would recommend using the product based on a scale of -100 to 100.
MUSC Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
MUSC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 31 | Sep 2023 | 31 |
Oct 2023 31 | Oct 2023 | 31 |
Nov 2023 36 | Nov 2023 | 36 |
Dec 2023 31 | Dec 2023 | 31 |
Jan 2024 35 | Jan 2024 | 35 |
Mar 2024 37 | Mar 2024 | 37 |
Jul 2024 35 | Jul 2024 | 35 |
Aug 2024 36 | Aug 2024 | 36 |
Feb 2025 38 | Feb 2025 | 38 |
Mar 2025 35 | Mar 2025 | 35 |
Jun 2025 31 | Jun 2025 | 31 |
Dec 2025 28 | Dec 2025 | 28 |
How Other Brands Compare
MUSC is ranked #4 for NPS among its competitors. Penumbra and Inari Medical come in first and second, with Medtronic coming in at third.
MUSC |  Medtronic |  Penumbra |  Inari Medical | |
| Global Ranking | #- | #546 | #- | #- |
| NPS | 28 | 30 | 52 | 37 |
| Valuation Updated every 24 hours for public companies | - | $152.54B | $10.00B | $70.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MUSC NPS by Gender
Male customers rated MUSC's NPS 40 points higher than Female customers.
Male
20
MUSC's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
-20
MUSC's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
MUSC NPS by Ethnicity
MUSC's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
MUSC NPS by Age
MUSC's NPS was rated 34 points by customers ages 51-55 on Comparably.
MUSC NPS by Usage
MUSC's NPS was rated -34 points by customers who have used MUSC's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
MUSC Customer Reviews
Out of the 4 MUSC customer reviews 2 were positive and 2 were constructive. MUSC customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
MUSC Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of MUSC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MUSC Customer Loyalty Score by Gender
MUSC's Customer Loyalty score was rated 64 by both Female and Male customers on Comparably.
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Male
64%
Yes
Female
64%
Yes
MUSC Customer Loyalty Score by Ethnicity
MUSC's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
MUSC Customer Loyalty Score by Age
MUSC's Customer Loyalty score was rated 70% by customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
MUSC Customer Loyalty Score by Usage
MUSC's Customer Loyalty score was rated the highest by customers who have used MUSC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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MUSC Customer Loyalty vs. Competitors
Compared to its competitors, MUSC's Customer Loyalty score is rated right above Brainlab, and is preceded by Medtronic.
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MUSC Product Quality
3.7/5
MUSC has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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MUSC Product Information
MUSC’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://web.musc.edu/
- Company Size
- 5,001-10,000 Employees
Quick Insights into MUSC Product Quality
MUSC's Product Quality score was rated highest by Male customers, and rated lowest by customers who have used MUSC's products/services for Less than 1 Year.
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Ranked MUSC Product Quality the Highest
Ranked MUSC Product Quality the Lowest
MUSC Product Quality Score by Gender
Male customers rated MUSC's Product Quality score 1.1 stars higher than Female customers.
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Male
3.6/5
Female
2.5/5
MUSC Product Quality Score by Ethnicity
MUSC's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
MUSC Product Quality Score by Age
MUSC's Product Quality score was rated 3.5 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.5 | 51-55 | 3.5 |
MUSC Product Quality Score by Usage
MUSC's Product Quality score was rated the highest by customers who have used MUSC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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MUSC Product Quality vs. Competitors
Compared to its competitors, MUSC's Product Quality score is rated right above Brainlab, and is preceded by Inari Medical.
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MUSC Pricing
MUSC ROI & Value For Money
3.5/5
MUSC has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into MUSC ROI
MUSC's ROI score was rated highest by customers ages 51-55, and rated lowest by customers who have used MUSC's products/services for Less than 1 Year.
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Ranked MUSC ROI the Highest
Ranked MUSC ROI the Lowest
MUSC ROI Score by Gender
Male customers rated MUSC's ROI score 0.6 stars higher than Female customers.
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Male
3.3/5
Female
2.7/5
MUSC ROI Score by Ethnicity
MUSC's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
MUSC ROI Score by Age
MUSC's ROI score was rated 3.5 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.5 | 51-55 | 3.5 |
MUSC ROI Score by Usage
MUSC's ROI score was rated the highest by customers who have used MUSC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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MUSC Pricing vs. Competitors
Compared to its competitors, MUSC's ROI score is rated right above AMENDIA, and is preceded by Medtronic.
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MUSC Customer Satisfaction (CSAT)
MUSC Customer Satisfaction (CSAT) Score
79 / 100
MUSC has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
29%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MUSC Customer Satisfaction
MUSC's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers who have used MUSC's products/services for Less than 1 Year.
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Ranked MUSC Customer Satisfaction the Highest
Ranked MUSC Customer Satisfaction the Lowest
MUSC Customer Satisfaction Score by Gender
Male customers rated MUSC's Customer Satisfaction score 10 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
MUSC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MUSC's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
MUSC Customer Satisfaction Score by Age
MUSC's Customer Satisfaction score was rated 67 points by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 67% |
MUSC Customer Satisfaction Score by Usage
MUSC's Customer Satisfaction score was rated 33 points by customers who have used MUSC's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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MUSC Customer Satisfaction vs. Competitors
Compared to its competitors, MUSC's Customer Satisfaction score is rated right above Medtronic, and is preceded by Penumbra.
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MUSC Customer Service
3.4/5
MUSC has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About MUSC's Customer Service
Website
https://web.musc.edu/
Quick Insights into MUSC Customer Service
MUSC's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers who have used MUSC's products/services for Less than 1 Year.
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Ranked MUSC Customer Service the Highest
Ranked MUSC Customer Service the Lowest
MUSC Customer Service Score by Gender
Male customers rated MUSC's Customer Service score 0.5 stars higher than Female customers.
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Male
3.1/5
Female
2.6/5
MUSC Customer Service Score by Ethnicity
MUSC's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
MUSC Customer Service Score by Age
MUSC's Customer Service score was rated 3.5 stars by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.5 | 51-55 | 3.5 |
MUSC Customer Service Score by Usage
MUSC's Customer Service score was rated the highest by customers who have used MUSC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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MUSC Customer Service vs. Competitors
Compared to its competitors, MUSC's Customer Service score is rated right above AMENDIA, and is preceded by Medtronic.
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MUSC as an Employer
2.6/5
MUSC has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MUSC scored a 28 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of MUSC would recommend the brand to a friend. ENPS measures how likely MUSC employees would recommend working at MUSC to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 27% | Promoters |
|---|---|
| 10% | Passive |
| 63% | Detractors |
