34
NPS
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Indra
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About Indra's Brand
global consulting and technology Among its major competitors, Indra is ranked in 4th place for NPS while Salient CRGT is 1st, and Vee Technologies is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
5/5
Customer Service
Indra Ranking
- #4 / 4 of its competitors
Indra NPS
Indra's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Indra's customers would recommend using the product based on a scale of -100 to 100.
Indra Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Indra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Jan 2023 0 | Jan 2023 | 0 |
Jun 2023 33 | Jun 2023 | 33 |
How Other Brands Compare
Indra is ranked #4 for NPS among its competitors. Salient CRGT and Vee Technologies come in first and second, with BBVA coming in at third.
Indra |  BBVA |  Salient CRGT |  Vee Technologies | |
| Global Ranking | #- | #371 | #- | #- |
| NPS | 34 | 37 | 100 | 100 |
| Valuation Updated every 24 hours for public companies | - | $35.54B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Indra NPS vs. Competitors
Compared to its competitors, Indra's NPS is rated right above Telefonica, and is preceded by BBVA.
| COMPANY | NPS Score | |
|---|---|---|
| Salient CRGT | 100 |
| Vee Technologies | 100 |
| BBVA | 37 |
| Indra | 34 |
 | Telefonica | -7 |
 | Everis Group | -67 |
 | Ferrovial | -100 |
Indra Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Indra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Indra Customer Loyalty vs. Competitors
Compared to its competitors, Indra's Customer Loyalty score is rated right above BBVA, and is preceded by Salient CRGT.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Salient CRGT | 100% |
| Indra | 100% |
| BBVA | 87% |
| Telefonica | 83% |
| Everis Group | 68% |
| Ferrovial | 10% |
| Vee Technologies | N/A |
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Indra Product Quality
3.7/5
Indra has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Indra Product Information
Indra’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.indracompany.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Consumer Services
Enterprise
SaaS
Indra Product Quality vs. Competitors
Compared to its competitors, Indra's Product Quality score is rated right above Telefonica, and is preceded by BBVA.
| COMPANY | Product Quality Score | |
|---|---|---|
| BBVA | 3.9/5 |
| Indra | 3.7/5 |
| Telefonica | 3.5/5 |
| Everis Group | 3.1/5 |
| Salient CRGT | 2.5/5 |
| Ferrovial | 2.5/5 |
| Vee Technologies | N/A |
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Indra Pricing
Indra ROI & Value For Money
3.5/5
Indra has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Indra Pricing vs. Competitors
Compared to its competitors, Indra's ROI score is rated right above Telefonica, and is preceded by BBVA.
| COMPANY | Pricing Score | |
|---|---|---|
| Salient CRGT | 5/5 |
| BBVA | 4.1/5 |
| Indra | 3.5/5 |
| Telefonica | 3.5/5 |
| Everis Group | 3.1/5 |
| Ferrovial | 3/5 |
| Vee Technologies | N/A |
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Indra Customer Satisfaction (CSAT)
Indra Customer Satisfaction (CSAT) Score
33 / 100
Indra has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Indra Customer Satisfaction vs. Competitors
Compared to its competitors, Indra's Customer Satisfaction score is rated right above Everis Group, and is preceded by Telefonica.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Vee Technologies | 100% |
| BBVA | 76% |
| Telefonica | 67% |
| Indra | 33% |
| Everis Group | 33% |
| Salient CRGT | 0% |
| Ferrovial | 0% |
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Indra Customer Service
5/5
Indra has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Indra's Customer Service
Address
Avenida de Bruselas,
Website
http://www.indracompany.com
Phone Number
+34 914 80 50 00
Indra Customer Service vs. Competitors
Compared to its competitors, Indra's Customer Service score is rated right above BBVA, and is preceded by Salient CRGT.
| COMPANY | Customer Service Score | |
|---|---|---|
| Salient CRGT | 5/5 |
| Indra | 5/5 |
| BBVA | 4/5 |
| Telefonica | 3.5/5 |
| Everis Group | 3.5/5 |
| Ferrovial | 3/5 |
| Vee Technologies | N/A |
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Indra as an Employer
3.4/5
Indra has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Indra scored a 34 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Indra would recommend the brand to a friend. ENPS measures how likely Indra employees would recommend working at Indra to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
