-67
NPS
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Everis Group
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About Everis Group's Brand
Provider of consultancy services. The company offers outgoing development through its highly trained and nurtured staff offering transparency, consistency and responsibility in the areas of banking, healthcare, industry, insurance, media, public sector, telecommunications and sectors. Among its major competitors, Everis Group is ranked in 6th place for NPS while Indra is 1st, and Tech Mahindra is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
Everis Group Ranking
- #4 / 4 of its competitors
Everis Group NPS
Everis Group's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Everis Group's customers would recommend using the product based on a scale of -100 to 100.
Everis Group Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Everis Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Apr 2022 -50 | Apr 2022 | -50 |
Aug 2023 -66 | Aug 2023 | -66 |
How Other Brands Compare
Everis Group is ranked #4 for NPS among its competitors. Indra and Tech Mahindra come in first and second, with Accenture coming in at third.
Everis Group |  Accenture |  Indra |  Tech Mahindra | |
| Global Ranking | #- | #124 | #- | #- |
| NPS | -67 | 20 | 34 | 29 |
| Valuation Updated every 24 hours for public companies | - | $168.12B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Everis Group NPS vs. Competitors
Compared to its competitors, Everis Group's NPS is rated right below altran.
| COMPANY | NPS Score | |
|---|---|---|
| Indra | 34 |
| Tech Mahindra | 29 |
| Accenture | 20 |
 | Sopra Steria | -20 |
 | altran | -50 |
| Everis Group | -67 |
Everis Group Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Everis Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Everis Group Customer Loyalty vs. Competitors
Compared to its competitors, Everis Group's Customer Loyalty score is rated right above altran, and is preceded by Accenture.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Indra | 100% |
| Tech Mahindra | 82% |
| Sopra Steria | 73% |
| Accenture | 71% |
| Everis Group | 68% |
| altran | 53% |
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Everis Group Product Quality
3.1/5
Everis Group has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Everis Group Product Information
Everis Group’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- www.everis.com
- Company Size
- 5,001-10,000 Employees
Everis Group Product Quality vs. Competitors
Compared to its competitors, Everis Group's Product Quality score is rated right above Sopra Steria, and is preceded by Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tech Mahindra | 3.9/5 |
| Indra | 3.7/5 |
| Accenture | 3.7/5 |
| Everis Group | 3.1/5 |
| Sopra Steria | 3.1/5 |
| altran | 2.8/5 |
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Everis Group Pricing
Everis Group ROI & Value For Money
3.1/5
Everis Group has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Everis Group Pricing vs. Competitors
Compared to its competitors, Everis Group's ROI score is rated right above altran, and is preceded by Indra.
| COMPANY | Pricing Score | |
|---|---|---|
| Tech Mahindra | 3.8/5 |
| Accenture | 3.6/5 |
| Indra | 3.5/5 |
| Everis Group | 3.1/5 |
| altran | 2.8/5 |
| Sopra Steria | 2.7/5 |
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Everis Group Customer Satisfaction (CSAT)
Everis Group Customer Satisfaction (CSAT) Score
33 / 100
Everis Group has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Everis Group Customer Satisfaction vs. Competitors
Compared to its competitors, Everis Group's Customer Satisfaction score is rated right below Indra.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tech Mahindra | 76% |
| Accenture | 75% |
| altran | 67% |
| Sopra Steria | 50% |
| Indra | 33% |
| Everis Group | 33% |
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Everis Group Customer Service
3.5/5
Everis Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Everis Group's Customer Service
Address
Avenida de Manoteras, 52, Madrid, 28050
Website
www.everis.com
Everis Group Customer Service vs. Competitors
Compared to its competitors, Everis Group's Customer Service score is rated right above Sopra Steria, and is preceded by Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| Indra | 5/5 |
| Tech Mahindra | 3.8/5 |
| Accenture | 3.8/5 |
| Everis Group | 3.5/5 |
| Sopra Steria | 3/5 |
| altran | 2.5/5 |
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Consumer vs. Employees
Everis Group scored a -67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Everis Group would recommend the brand to a friend. ENPS measures how likely Everis Group employees would recommend working at Everis Group to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
