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NPS
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Indra Sistemas
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About Indra Sistemas' Brand
Indra Sistemas is a Spain-based provider of information technology offerings for finance, insurance, public administration, airports, defense, healthcare, media, telecom, security, energy, and infrastructure end markets. Its product capabilities include analytics, cloud computing, enterprise resource planning, networks and communications, electoral processes, bus technology, subway technology, and sustainability solutions. The firm generates revenue in Europe, Africa, the Middle East, the Americas, and Asia-Pacific. Among its major competitors, Indra Sistemas is ranked in 2nd place for NPS while BBVA is 1st, and Telefonica is 3rd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Indra Sistemas Ranking
- #2 / 4 of its competitors
Indra Sistemas NPS
Indra Sistemas's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Indra Sistemas's customers would recommend using the product based on a scale of -100 to 100.
Indra Sistemas Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Indra Sistemas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
How Other Brands Compare
Indra Sistemas is ranked second for NPS among its competitors. BBVA and Telefonica come in first and third, with Everis Group coming in at #4.
Indra Sistemas |  BBVA |  Telefonica |  Everis Group | |
| Global Ranking | #- | #371 | #- | #- |
| NPS | 0 | 37 | -7 | -67 |
| Valuation Updated every 24 hours for public companies | - | $35.54B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Indra Sistemas NPS vs. Competitors
Compared to its competitors, Indra Sistemas's NPS is rated right above Telefonica, and is preceded by BBVA.
| COMPANY | NPS Score | |
|---|---|---|
| BBVA | 37 |
| Indra Sistemas | 0 |
| Telefonica | -7 |
| Everis Group | -67 |
 | Ferrovial | -100 |
Indra Sistemas Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Indra Sistemas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Indra Sistemas Customer Loyalty vs. Competitors
Compared to its competitors, Indra Sistemas's Customer Loyalty score is rated right above Ferrovial, and is preceded by Everis Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BBVA | 87% |
| Telefonica | 83% |
| Everis Group | 68% |
| Indra Sistemas | 10% |
| Ferrovial | 10% |
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Indra Sistemas Product Quality
4/5
Indra Sistemas has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Indra Sistemas Product Information
Indra Sistemas’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.indracompany.com
- Company Size
- 10,000+ Employees
Indra Sistemas Product Quality vs. Competitors
Compared to its competitors, Indra Sistemas's Product Quality score is rated right above BBVA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Indra Sistemas | 4/5 |
| BBVA | 3.9/5 |
| Telefonica | 3.5/5 |
| Everis Group | 3.1/5 |
| Ferrovial | 2.5/5 |
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Indra Sistemas Pricing
Indra Sistemas ROI & Value For Money
4/5
Indra Sistemas has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Indra Sistemas Pricing vs. Competitors
Compared to its competitors, Indra Sistemas's ROI score is rated right above Telefonica, and is preceded by BBVA.
| COMPANY | Pricing Score | |
|---|---|---|
| BBVA | 4.1/5 |
| Indra Sistemas | 4/5 |
| Telefonica | 3.5/5 |
| Everis Group | 3.1/5 |
| Ferrovial | 3/5 |
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Indra Sistemas Customer Satisfaction (CSAT)
Indra Sistemas Customer Satisfaction (CSAT) Score
100 / 100
Indra Sistemas has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Indra Sistemas Customer Satisfaction vs. Competitors
Compared to its competitors, Indra Sistemas's Customer Satisfaction score is rated right above BBVA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Indra Sistemas | 100% |
| BBVA | 76% |
| Telefonica | 67% |
| Everis Group | 33% |
| Ferrovial | 0% |
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Indra Sistemas Customer Service
4.5/5
Indra Sistemas has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Indra Sistemas's Customer Service
Address
Avenida de Bruselas, 35, Alcobendas, 28108
Website
www.indracompany.com
Phone Number
7
Indra Sistemas Customer Service vs. Competitors
Compared to its competitors, Indra Sistemas's Customer Service score is rated right above BBVA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Indra Sistemas | 4.5/5 |
| BBVA | 4/5 |
| Telefonica | 3.5/5 |
| Everis Group | 3.5/5 |
| Ferrovial | 3/5 |
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