-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Infinity
Marketing or Exec? Claim Your Free Account
About Infinity's Brand
We are a Digital Marketing Agency – We Build your Brand Online! We provide complete Digital Marketing services Among its major competitors, Infinity is ranked in 4th place for NPS while Invoca is 1st, and JBL is 2nd.
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Infinity Ranking
- #4 / 4 of its competitors
Infinity NPS
Infinity's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Infinity's customers would recommend using the product based on a scale of -100 to 100.
Infinity Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Infinity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Nov 2022 -33 | Nov 2022 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Infinity Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Infinity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Infinity Customer Loyalty vs. Competitors
Compared to its competitors, Infinity's Customer Loyalty score is rated right above JBL, and is preceded by Invoca.
Unlock Infinity Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Infinity Customer Loyalty vs. Competitors data and gain insights into your customers today.
Infinity Product Quality
3/5
Infinity has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Infinity's overall Product Quality score rated by its users and customers.
Infinity Product Information
Infinity’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.infinityreach.com
- Company Size
- 1-10 Employees
Infinity Product Quality vs. Competitors
Compared to its competitors, Infinity's Product Quality score is rated right above Lexus, and is preceded by JBL.
Unlock Infinity Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Infinity Product Quality vs. Competitors data and gain insights into your customers today.
Infinity Pricing
Infinity ROI & Value For Money
2.9/5
Infinity has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Infinity's overall ROI score rated by its users and customers.
Infinity Pricing vs. Competitors
Compared to its competitors, Infinity's ROI score is rated right above Lexus, and is preceded by JBL.
Unlock Infinity ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Infinity ROI vs. Competitors data and gain insights into your customers today.
Infinity Customer Satisfaction (CSAT)
Infinity Customer Satisfaction (CSAT) Score
67 / 100
Infinity has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Infinity Customer Satisfaction vs. Competitors
Compared to its competitors, Infinity's Customer Satisfaction score is rated right above Lexus, and is preceded by JBL.
Unlock Infinity Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Infinity Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Infinity Customer Service
3/5
Infinity has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Infinity's overall Customer Service score rated by its users and customers.
About Infinity's Customer Service
Website
http://www.infinityreach.com
Phone Number
+91 85 00 666000
Infinity Customer Service vs. Competitors
Compared to its competitors, Infinity's Customer Service score is rated right above Lexus, and is preceded by JBL.
Unlock Infinity Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Infinity Customer Service vs. Competitors data and gain insights into your customers today.
Infinity as an Employer
3.2/5
Infinity has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Infinity scored a -34 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Infinity would recommend the brand to a friend. ENPS measures how likely Infinity employees would recommend working at Infinity to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 9% | Promoters |
|---|---|
| 46% | Passive |
| 45% | Detractors |
