60
NPS
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InfoCepts
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About InfoCepts' Brand
Business Intelligence Dashboard Design Among its major competitors, InfoCepts is ranked in 2nd place for NPS while Data Meaning is 1st, and TCS (Tata Consultancy Services) is 3rd.
Brand at a Glance
65%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
InfoCepts Ranking
- #2 / 4 of its competitors
InfoCepts NPS
InfoCepts's Net Promoter Score (NPS) is a 60 with 60% Promoters, 40% Passives, and 0% Detractors. Net Promoter Score tracks whether InfoCepts's customers would recommend using the product based on a scale of -100 to 100.
InfoCepts Overall NPS
| 60% | Promoters |
|---|---|
| 40% | Passives |
| 0% | Detractors |
InfoCepts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Jun 2023 75 | Jun 2023 | 75 |
Dec 2023 60 | Dec 2023 | 60 |
How Other Brands Compare
InfoCepts is ranked second for NPS among its competitors. Data Meaning and TCS (Tata Consultancy Services) come in first and third, with Infosys coming in at #4.
InfoCepts |  Infosys |  TCS (Tata Consultancy Services) |  Data Meaning | |
| Global Ranking | #- | #502 | #- | #- |
| NPS | 60 | 15 | 23 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $80.98B | $881.03M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InfoCepts NPS vs. Competitors
Compared to its competitors, InfoCepts's NPS is rated right above TCS (Tata Consultancy Services), and is preceded by Data Meaning.
| COMPANY | NPS Score | |
|---|---|---|
| Data Meaning | 100 |
| InfoCepts | 60 |
| TCS (Tata Consultancy Services) | 23 |
| Infosys | 15 |
 | Hexaware Technologies | 11 |
 | smartdata Enterprises | N/A |
InfoCepts Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of InfoCepts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
InfoCepts Customer Loyalty vs. Competitors
Compared to its competitors, InfoCepts's Customer Loyalty score is rated right above smartdata Enterprises, and is preceded by Infosys.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Data Meaning | 100% |
| TCS (Tata Consultancy Services) | 83% |
| Hexaware Technologies | 83% |
| Infosys | 82% |
| InfoCepts | 65% |
| smartdata Enterprises | N/A |
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InfoCepts Product Quality
3.9/5
InfoCepts has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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InfoCepts Product Information
InfoCepts’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.infocepts.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Big Data
Enterprise
SaaS
InfoCepts Product Quality vs. Competitors
Compared to its competitors, InfoCepts's Product Quality score is rated right above TCS (Tata Consultancy Services), and is preceded by Data Meaning.
| COMPANY | Product Quality Score | |
|---|---|---|
| Data Meaning | 5/5 |
| InfoCepts | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Hexaware Technologies | 3.5/5 |
| smartdata Enterprises | N/A |
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InfoCepts Pricing
InfoCepts ROI & Value For Money
3.5/5
InfoCepts has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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InfoCepts Pricing vs. Competitors
Compared to its competitors, InfoCepts's ROI score is rated right above smartdata Enterprises, and is preceded by Hexaware Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Data Meaning | 5/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Hexaware Technologies | 3.6/5 |
| InfoCepts | 3.5/5 |
| smartdata Enterprises | N/A |
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InfoCepts Customer Satisfaction (CSAT)
InfoCepts Customer Satisfaction (CSAT) Score
100 / 100
InfoCepts has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
InfoCepts Customer Satisfaction vs. Competitors
Compared to its competitors, InfoCepts's Customer Satisfaction score is rated right above Hexaware Technologies, and is preceded by Data Meaning.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Data Meaning | 100% |
| InfoCepts | 100% |
| Hexaware Technologies | 84% |
| Infosys | 77% |
| TCS (Tata Consultancy Services) | 75% |
| smartdata Enterprises | 0% |
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InfoCepts Customer Service
3.8/5
InfoCepts has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About InfoCepts's Customer Service
Address
1750 Tysons Blvd, Suite 1500, Mclean, VA
Website
http://www.infocepts.com
Phone Number
(703) 289-5117
InfoCepts Customer Service vs. Competitors
Compared to its competitors, InfoCepts's Customer Service score is rated right above Infosys, and is preceded by TCS (Tata Consultancy Services).
| COMPANY | Customer Service Score | |
|---|---|---|
| Data Meaning | 5/5 |
| Hexaware Technologies | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| InfoCepts | 3.8/5 |
| Infosys | 3.8/5 |
| smartdata Enterprises | N/A |
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InfoCepts as an Employer
4.3/5
InfoCepts has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
InfoCepts scored a 60 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of InfoCepts would recommend the brand to a friend. ENPS measures how likely InfoCepts employees would recommend working at InfoCepts to a friend.
Net Promoter Score
60
NPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
