-16
NPS
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Inogen
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About Inogen's Brand
"Inogen develops and manufactures homecare products and services for oxygen therapy patients, primarily (COPD) patients." Among its major competitors, Inogen is ranked in 4th place for NPS while Zimmer Biomet is 1st, and Philips is 2nd. Overall, Inogen has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $238.73M
Brand at a Glance
67%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Inogen Ranking
- #4 / 4 of its competitors
Inogen NPS
Inogen's Net Promoter Score (NPS) is a -16 with 36% Promoters, 12% Passives, and 52% Detractors. Net Promoter Score tracks whether Inogen's customers would recommend using the product based on a scale of -100 to 100.
Inogen Overall NPS
| 36% | Promoters |
|---|---|
| 12% | Passives |
| 52% | Detractors |
Inogen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -1 | Sep 2023 | -1 |
Jan 2024 8 | Jan 2024 | 8 |
Feb 2024 15 | Feb 2024 | 15 |
Mar 2024 20 | Mar 2024 | 20 |
Apr 2024 6 | Apr 2024 | 6 |
Aug 2024 0 | Aug 2024 | 0 |
Sep 2024 -5 | Sep 2024 | -5 |
Nov 2024 -10 | Nov 2024 | -10 |
Feb 2025 -18 | Feb 2025 | -18 |
Mar 2025 -23 | Mar 2025 | -23 |
Aug 2025 -17 | Aug 2025 | -17 |
Jan 2026 -16 | Jan 2026 | -16 |
How Other Brands Compare
Inogen is ranked #4 for NPS among its competitors. Zimmer Biomet and Philips come in first and second, with Globus Medical coming in at third. Among those competitors, it is the lowest valued company behind Zimmer Biomet.
Inogen |  Philips |  Zimmer Biomet |  Globus Medical | |
| Global Ranking | #- | #98 | #999 | #- |
| NPS | -16 | 18 | 27 | -9 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $238.73M | - | $33.33B | $6.17B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Inogen NPS by Gender
Inogen's NPS was rated -30 by Male customers on Comparably.
Male
-30
Inogen's NPS was rated -30 by Male customers on Comparably.
30%
Promoters
10%
Passives
60%
Detractors
Female
N/A
Inogen's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Inogen NPS by Ethnicity
Inogen's NPS was rated -45 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -45 | Caucasian | -45 |
Inogen NPS by Age
Inogen's NPS was rated -39 points by customers ages 66+ on Comparably.
Inogen NPS by Usage
Inogen's NPS was rated 0 points by customers who have used Inogen's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Inogen NPS vs. Competitors
Compared to its competitors, Inogen's NPS is rated right above Invacare Corporation, and is preceded by Globus Medical.
| COMPANY | NPS Score | |
|---|---|---|
| Zimmer Biomet | 27 |
| Philips | 18 |
| Globus Medical | -9 |
| Inogen | -16 |
 | Invacare Corporation | -33 |
 | Earlens | -100 |
Inogen Customer Reviews
Out of the 2 Inogen customer reviews 2 were positive and 0 were constructive. Inogen customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Inogen Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Inogen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Inogen Customer Loyalty Score by Gender
Inogen's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Inogen Customer Loyalty Score by Ethnicity
Inogen's Customer Loyalty score was rated 50% by Caucasian customers on Comparably.
% who answered "Yes"
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50
out of 100
Caucasian
Inogen Customer Loyalty Score by Age
Inogen's Customer Loyalty score was rated 55% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 55% | 66+ | 55% |
Inogen Customer Loyalty Score by Usage
Inogen's Customer Loyalty score was rated 55% by customers who have used Inogen's products/services for Less than 1 Year.
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Inogen Customer Loyalty vs. Competitors
Compared to its competitors, Inogen's Customer Loyalty score is rated right above Globus Medical, and is preceded by Invacare Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Zimmer Biomet | 80% |
| Philips | 76% |
| Invacare Corporation | 73% |
| Inogen | 67% |
| Globus Medical | 60% |
| Earlens | N/A |
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Inogen Product Quality
3.3/5
Inogen has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Inogen Product Information
Inogen’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://inogen.com
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Quick Insights into Inogen Product Quality
Inogen's Product Quality score was rated highest by Male customers.
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Ranked Inogen Product Quality the Highest
Inogen Product Quality Score by Gender
Inogen's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Inogen Product Quality Score by Ethnicity
Inogen's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Inogen Product Quality Score by Age
Inogen's Product Quality score was rated 3.1 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.1 | 66+ | 3.1 |
Inogen Product Quality Score by Usage
Inogen's Product Quality score was rated 3.1 stars by customers who have used Inogen's products/services for Less than 1 Year.
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Inogen Product Quality vs. Competitors
Compared to its competitors, Inogen's Product Quality score is rated right above Invacare Corporation, and is preceded by Globus Medical.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zimmer Biomet | 3.9/5 |
| Philips | 3.8/5 |
| Globus Medical | 3.4/5 |
| Inogen | 3.3/5 |
| Invacare Corporation | 2.3/5 |
| Earlens | N/A |
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Inogen Pricing
Inogen ROI & Value For Money
3.1/5
Inogen has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Inogen ROI
Inogen's ROI score was rated highest by customers who have used Inogen's products/services for Less than 1 Year.
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Ranked Inogen ROI the Highest
Inogen ROI Score by Gender
Inogen's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Inogen ROI Score by Ethnicity
Inogen's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Inogen ROI Score by Age
Inogen's ROI score was rated 2.5 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.5 | 66+ | 2.5 |
Inogen ROI Score by Usage
Inogen's ROI score was rated 3.1 stars by customers who have used Inogen's products/services for Less than 1 Year.
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Inogen Pricing vs. Competitors
Compared to its competitors, Inogen's ROI score is rated right above Invacare Corporation, and is preceded by Globus Medical.
| COMPANY | Pricing Score | |
|---|---|---|
| Zimmer Biomet | 3.9/5 |
| Philips | 3.6/5 |
| Globus Medical | 3.1/5 |
| Inogen | 3.1/5 |
| Invacare Corporation | 2.4/5 |
| Earlens | N/A |
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Inogen Customer Satisfaction (CSAT)
Inogen Customer Satisfaction (CSAT) Score
48 / 100
Inogen has an overall Customer Satisfaction score of 48 rated by its users and customers.
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Very Satisfied
39%
Satisfied
9%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Inogen Customer Satisfaction
Inogen's Customer Satisfaction score was rated highest by customers who have used Inogen's products/services for Less than 1 Year.
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Ranked Inogen Customer Satisfaction the Highest
Inogen Customer Satisfaction Score by Gender
Inogen's Customer Satisfaction score was rated 40 by Male customers on Comparably.
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40 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 20% | |
Very Dissatisfied | 30% |
Inogen Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Inogen's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
56%
Inogen Customer Satisfaction Score by Age
Inogen's Customer Satisfaction score was rated 38 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 38% |
Inogen Customer Satisfaction Score by Usage
Inogen's Customer Satisfaction score was rated 40 points by customers who have used Inogen's products/services for Less than 1 Year.
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Inogen Customer Satisfaction vs. Competitors
Compared to its competitors, Inogen's Customer Satisfaction score is rated right above Invacare Corporation, and is preceded by Globus Medical.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Philips | 74% |
| Zimmer Biomet | 68% |
| Globus Medical | 51% |
| Inogen | 48% |
| Invacare Corporation | 40% |
| Earlens | 0% |
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Inogen Customer Service
3.1/5
Inogen has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Inogen's Customer Service
Address
326 Bollay Drive, Goleta, CA 93117
Website
http://inogen.com
Phone Number
805-562-0500
Inogen's Social Links
Quick Insights into Inogen Customer Service
Inogen's Customer Service score was rated highest by customers who have used Inogen's products/services for Less than 1 Year.
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Ranked Inogen Customer Service the Highest
Inogen Customer Service Score by Gender
Inogen's Customer Service score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Inogen Customer Service Score by Ethnicity
Inogen's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Inogen Customer Service Score by Age
Inogen's Customer Service score was rated 2.5 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.5 | 66+ | 2.5 |
Inogen Customer Service Score by Usage
Inogen's Customer Service score was rated 3.1 stars by customers who have used Inogen's products/services for Less than 1 Year.
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Inogen Customer Service vs. Competitors
Compared to its competitors, Inogen's Customer Service score is rated right above Invacare Corporation, and is preceded by Globus Medical.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zimmer Biomet | 3.9/5 |
| Philips | 3.7/5 |
| Globus Medical | 3.3/5 |
| Inogen | 3.1/5 |
| Invacare Corporation | 2.4/5 |
| Earlens | N/A |
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Inogen as an Employer
3.2/5
Inogen has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Inogen scored a -16 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Inogen would recommend the brand to a friend. ENPS measures how likely Inogen employees would recommend working at Inogen to a friend.
Net Promoter Score
-16
NPS Score
| 36% | Promoters |
|---|---|
| 12% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
