-17
NPS
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InRhythm
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About InRhythm's Brand
InRhythm is an Agile-focused tech consulting and advisory firm headquartered in downtown NYC. Among its major competitors, InRhythm is ranked in 3rd place for NPS while Slalom Consulting is 1st, and ThoughtWorks is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
InRhythm Ranking
- #3 / 4 of its competitors
InRhythm NPS
InRhythm's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether InRhythm's customers would recommend using the product based on a scale of -100 to 100.
InRhythm Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
InRhythm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Oct 2022 -75 | Oct 2022 | -75 |
Dec 2023 -40 | Dec 2023 | -40 |
Feb 2024 -17 | Feb 2024 | -17 |
How Other Brands Compare
InRhythm is ranked third for NPS among its competitors. Slalom Consulting and ThoughtWorks come in first and second, with Lab49 coming in at #4.
InRhythm |  Slalom Consulting |  ThoughtWorks |  Lab49 | |
| Global Ranking | #- | #561 | #806 | #- |
| NPS | -17 | 23 | 14 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InRhythm NPS vs. Competitors
Compared to its competitors, InRhythm's NPS is rated right above Lab49, and is preceded by ThoughtWorks.
| COMPANY | NPS Score | |
|---|---|---|
| Slalom Consulting | 23 |
| ThoughtWorks | 14 |
| InRhythm | -17 |
| Lab49 | -100 |
InRhythm Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of InRhythm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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InRhythm Customer Loyalty vs. Competitors
Compared to its competitors, InRhythm's Customer Loyalty score is rated right above Lab49, and is preceded by ThoughtWorks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Slalom Consulting | 75% |
| ThoughtWorks | 69% |
| InRhythm | 68% |
| Lab49 | 10% |
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InRhythm Product Quality
3.4/5
InRhythm has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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InRhythm Product Information
InRhythm’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.inrhythm.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
InRhythm Product Quality vs. Competitors
Compared to its competitors, InRhythm's Product Quality score is rated right above Lab49, and is preceded by ThoughtWorks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Slalom Consulting | 3.8/5 |
| ThoughtWorks | 3.6/5 |
| InRhythm | 3.4/5 |
| Lab49 | 2.7/5 |
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InRhythm Pricing
InRhythm ROI & Value For Money
3.5/5
InRhythm has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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InRhythm Pricing vs. Competitors
Compared to its competitors, InRhythm's ROI score is rated right above Lab49, and is preceded by ThoughtWorks.
| COMPANY | Pricing Score | |
|---|---|---|
| Slalom Consulting | 4/5 |
| ThoughtWorks | 3.5/5 |
| InRhythm | 3.5/5 |
| Lab49 | 2.2/5 |
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InRhythm Customer Satisfaction (CSAT)
InRhythm Customer Satisfaction (CSAT) Score
33 / 100
InRhythm has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
InRhythm Customer Satisfaction vs. Competitors
Compared to its competitors, InRhythm's Customer Satisfaction score is rated right below ThoughtWorks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lab49 | 100% |
| Slalom Consulting | 70% |
| ThoughtWorks | 56% |
| InRhythm | 33% |
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InRhythm Customer Service
3.5/5
InRhythm has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About InRhythm's Customer Service
Address
140 Broadway, New York City, NY 10005
Website
http://www.inrhythm.com
Phone Number
646-661-1800
InRhythm's Social Links
InRhythm Customer Service vs. Competitors
Compared to its competitors, InRhythm's Customer Service score is rated right above Lab49, and is preceded by ThoughtWorks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Slalom Consulting | 4/5 |
| ThoughtWorks | 3.7/5 |
| InRhythm | 3.5/5 |
| Lab49 | 2.2/5 |
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InRhythm as an Employer
2.6/5
InRhythm has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
InRhythm scored a -17 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of InRhythm would recommend the brand to a friend. ENPS measures how likely InRhythm employees would recommend working at InRhythm to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 35% | Promoters |
|---|---|
| 0% | Passive |
| 65% | Detractors |
