-35
NPS
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INSURANCE AUTO AUCTIONS, INC.
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About INSURANCE AUTO AUCTIONS, INC. Brand
We sell lightly damaged, repairable, high grade vehicles at all IAA branches Among its major competitors, INSURANCE AUTO AUCTIONS, INC. is ranked in 4th place for NPS while Infosys is 1st, and KAR Auction Services is 2nd.Their current valuation is $7.57B
Brand at a Glance
73%
Customer Loyalty
1.8/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
INSURANCE AUTO AUCTIONS, INC. Ranking
- #4 / 4 of its competitors
INSURANCE AUTO AUCTIONS, INC. NPS
INSURANCE AUTO AUCTIONS, INC.'s Net Promoter Score (NPS) is a -35 with 30% Promoters, 5% Passives, and 65% Detractors. Net Promoter Score tracks whether INSURANCE AUTO AUCTIONS, INC.'s customers would recommend using the product based on a scale of -100 to 100.
INSURANCE AUTO AUCTIONS, INC. Overall NPS
| 30% | Promoters |
|---|---|
| 5% | Passives |
| 65% | Detractors |
INSURANCE AUTO AUCTIONS, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 29 | Mar 2023 | 29 |
Apr 2023 13 | Apr 2023 | 13 |
Jun 2023 22 | Jun 2023 | 22 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 -9 | Oct 2023 | -9 |
Nov 2023 -16 | Nov 2023 | -16 |
Feb 2024 -22 | Feb 2024 | -22 |
May 2024 -13 | May 2024 | -13 |
Apr 2025 -19 | Apr 2025 | -19 |
Oct 2025 -28 | Oct 2025 | -28 |
Nov 2025 -32 | Nov 2025 | -32 |
Dec 2025 -35 | Dec 2025 | -35 |
How Other Brands Compare
INSURANCE AUTO AUCTIONS, INC. is ranked #4 for NPS among its competitors. Infosys and KAR Auction Services come in first and second, with Copart coming in at third. Among those competitors, it is the lowest valued company behind Infosys.
INSURANCE AUTO AUCTIONS, INC. |  Infosys |  Copart |  KAR Auction Services | |
| Global Ranking | #- | #502 | #- | #- |
| NPS | -35 | 15 | -24 | -12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $7.57B | $80.98B | $41.42B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
INSURANCE AUTO AUCTIONS, INC. NPS by Gender
INSURANCE AUTO AUCTIONS, INC.'s NPS was rated -100 by Male customers on Comparably.
Male
-100
INSURANCE AUTO AUCTIONS, INC.'s NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
INSURANCE AUTO AUCTIONS, INC.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
INSURANCE AUTO AUCTIONS, INC. NPS by Ethnicity
INSURANCE AUTO AUCTIONS, INC.'s NPS was rated -100 points by both African American/Black and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
INSURANCE AUTO AUCTIONS, INC. NPS by Age
INSURANCE AUTO AUCTIONS, INC.'s NPS was rated -34 points by customers ages 36-40 on Comparably.
INSURANCE AUTO AUCTIONS, INC. NPS by Usage
INSURANCE AUTO AUCTIONS, INC.'s NPS was rated the highest by customers who have used INSURANCE AUTO AUCTIONS, INC.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -66 | 1 to 2 Years | -66 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
INSURANCE AUTO AUCTIONS, INC. NPS vs. Competitors
Compared to its competitors, INSURANCE AUTO AUCTIONS, INC.'s NPS is rated right above RideSafely.com, and is preceded by Copart.
| COMPANY | NPS Score | |
|---|---|---|
| Infosys | 15 |
| KAR Auction Services | -12 |
| Copart | -24 |
| INSURANCE AUTO AUCTIONS, INC. | -35 |
 | RideSafely.com | -100 |
INSURANCE AUTO AUCTIONS, INC. Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of INSURANCE AUTO AUCTIONS, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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INSURANCE AUTO AUCTIONS, INC. Customer Loyalty Score by Gender
INSURANCE AUTO AUCTIONS, INC.'s Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
INSURANCE AUTO AUCTIONS, INC. Customer Loyalty Score by Ethnicity
INSURANCE AUTO AUCTIONS, INC.'s Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of INSURANCE AUTO AUCTIONS, INC..
100
out of 100
Caucasian
70
out of 100
African American/Black
70
out of 100
Other
INSURANCE AUTO AUCTIONS, INC. Customer Loyalty Score by Age
INSURANCE AUTO AUCTIONS, INC.'s Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
INSURANCE AUTO AUCTIONS, INC. Customer Loyalty Score by Usage
INSURANCE AUTO AUCTIONS, INC.'s Customer Loyalty score was rated 70% by customers who have used INSURANCE AUTO AUCTIONS, INC.'s products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
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INSURANCE AUTO AUCTIONS, INC. Customer Loyalty Score by Industry
INSURANCE AUTO AUCTIONS, INC.'s Customer Loyalty score was rated 78% by Automotive and Transportation industry customers.
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INSURANCE AUTO AUCTIONS, INC. Customer Loyalty vs. Competitors
Compared to its competitors, INSURANCE AUTO AUCTIONS, INC.'s Customer Loyalty score is rated right above KAR Auction Services, and is preceded by Copart.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| RideSafely.com | 100% |
| Infosys | 82% |
| Copart | 76% |
| INSURANCE AUTO AUCTIONS, INC. | 73% |
| KAR Auction Services | 69% |
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INSURANCE AUTO AUCTIONS, INC. Product Quality
1.8/5
INSURANCE AUTO AUCTIONS, INC. has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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INSURANCE AUTO AUCTIONS, INC. Product Information
INSURANCE AUTO AUCTIONS, INC.’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated INSURANCE AUTO AUCTIONS, INC.'s product the highest.
- Website
- https://www.iaai.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into INSURANCE AUTO AUCTIONS, INC. Product Quality
INSURANCE AUTO AUCTIONS, INC.'s Product Quality score was rated highest by customers ages 36-40, and rated lowest by Other customers.
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Ranked INSURANCE AUTO AUCTIONS, INC. Product Quality the Highest
Ranked INSURANCE AUTO AUCTIONS, INC. Product Quality the Lowest
INSURANCE AUTO AUCTIONS, INC. Product Quality Score by Gender
INSURANCE AUTO AUCTIONS, INC.'s Product Quality score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
INSURANCE AUTO AUCTIONS, INC. Product Quality Score by Ethnicity
INSURANCE AUTO AUCTIONS, INC.'s Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
INSURANCE AUTO AUCTIONS, INC. Product Quality Score by Age
INSURANCE AUTO AUCTIONS, INC.'s Product Quality score was rated 3 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
INSURANCE AUTO AUCTIONS, INC. Product Quality Score by Usage
INSURANCE AUTO AUCTIONS, INC.'s Product Quality score was rated the highest by customers who have used INSURANCE AUTO AUCTIONS, INC.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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INSURANCE AUTO AUCTIONS, INC. Product Quality Score by Industry
INSURANCE AUTO AUCTIONS, INC.'s Product Quality score was rated 2.1 stars by Automotive and Transportation industry customers.
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INSURANCE AUTO AUCTIONS, INC. Product Quality vs. Competitors
Compared to its competitors, INSURANCE AUTO AUCTIONS, INC.'s Product Quality score is rated right below Copart.
| COMPANY | Product Quality Score | |
|---|---|---|
| RideSafely.com | 4/5 |
| Infosys | 3.7/5 |
| KAR Auction Services | 3.2/5 |
| Copart | 2.8/5 |
| INSURANCE AUTO AUCTIONS, INC. | 1.8/5 |
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INSURANCE AUTO AUCTIONS, INC. Pricing
INSURANCE AUTO AUCTIONS, INC. ROI & Value For Money
2.1/5
INSURANCE AUTO AUCTIONS, INC. has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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INSURANCE AUTO AUCTIONS, INC. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into INSURANCE AUTO AUCTIONS, INC. ROI
INSURANCE AUTO AUCTIONS, INC.'s ROI score was rated highest by customers ages 36-40, and rated lowest by Other customers.
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Ranked INSURANCE AUTO AUCTIONS, INC. ROI the Highest
Ranked INSURANCE AUTO AUCTIONS, INC. ROI the Lowest
INSURANCE AUTO AUCTIONS, INC. ROI Score by Gender
INSURANCE AUTO AUCTIONS, INC.'s ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
INSURANCE AUTO AUCTIONS, INC. ROI Score by Ethnicity
INSURANCE AUTO AUCTIONS, INC.'s ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
INSURANCE AUTO AUCTIONS, INC. ROI Score by Age
INSURANCE AUTO AUCTIONS, INC.'s ROI score was rated 2.5 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.5 | 36-40 | 2.5 |
INSURANCE AUTO AUCTIONS, INC. ROI Score by Usage
INSURANCE AUTO AUCTIONS, INC.'s ROI score was rated 1.5 stars by customers who have used INSURANCE AUTO AUCTIONS, INC.'s products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
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INSURANCE AUTO AUCTIONS, INC. ROI Score by Industry
INSURANCE AUTO AUCTIONS, INC.'s ROI score was rated 2.4 stars by Automotive and Transportation industry customers.
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INSURANCE AUTO AUCTIONS, INC. Pricing vs. Competitors
Compared to its competitors, INSURANCE AUTO AUCTIONS, INC.'s ROI score is rated right below Copart.
| COMPANY | Pricing Score | |
|---|---|---|
| Infosys | 3.7/5 |
| KAR Auction Services | 3.6/5 |
| RideSafely.com | 3/5 |
| Copart | 2.7/5 |
| INSURANCE AUTO AUCTIONS, INC. | 2.1/5 |
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INSURANCE AUTO AUCTIONS, INC. Customer Satisfaction (CSAT)
INSURANCE AUTO AUCTIONS, INC. Customer Satisfaction (CSAT) Score
19 / 100
INSURANCE AUTO AUCTIONS, INC. has an overall Customer Satisfaction score of 19 rated by its users and customers.
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Very Satisfied
13%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into INSURANCE AUTO AUCTIONS, INC. Customer Satisfaction
INSURANCE AUTO AUCTIONS, INC.'s Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Other customers.
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Ranked INSURANCE AUTO AUCTIONS, INC. Customer Satisfaction the Highest
Ranked INSURANCE AUTO AUCTIONS, INC. Customer Satisfaction the Lowest
INSURANCE AUTO AUCTIONS, INC. Customer Satisfaction Score by Gender
INSURANCE AUTO AUCTIONS, INC.'s Customer Satisfaction score was rated 0 by Male customers on Comparably.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 88% |
INSURANCE AUTO AUCTIONS, INC. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
INSURANCE AUTO AUCTIONS, INC. Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
INSURANCE AUTO AUCTIONS, INC. Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
INSURANCE AUTO AUCTIONS, INC. Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
INSURANCE AUTO AUCTIONS, INC. Customer Satisfaction Score by Age
INSURANCE AUTO AUCTIONS, INC.'s Customer Satisfaction score was rated 33 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% |
INSURANCE AUTO AUCTIONS, INC. Customer Satisfaction Score by Usage
INSURANCE AUTO AUCTIONS, INC.'s Customer Satisfaction score was rated the highest by customers who have used INSURANCE AUTO AUCTIONS, INC.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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INSURANCE AUTO AUCTIONS, INC. Customer Satisfaction Score by Industry
INSURANCE AUTO AUCTIONS, INC.'s Customer Satisfaction score was rated 25 points by Automotive and Transportation industry customers.
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}INSURANCE AUTO AUCTIONS, INC. Customer Satisfaction vs. Competitors
Compared to its competitors, INSURANCE AUTO AUCTIONS, INC.'s Customer Satisfaction score is rated right above RideSafely.com, and is preceded by Copart.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Infosys | 77% |
| KAR Auction Services | 67% |
| Copart | 44% |
| INSURANCE AUTO AUCTIONS, INC. | 19% |
| RideSafely.com | 0% |
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INSURANCE AUTO AUCTIONS, INC. Customer Service
2/5
INSURANCE AUTO AUCTIONS, INC. has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About INSURANCE AUTO AUCTIONS, INC.'s Customer Service
Address
Two Westbrook Corporate Center, Suite 500, Westchester, IL 60154
Website
https://www.iaai.com/
Phone Number
(708)492-7000
Quick Insights into INSURANCE AUTO AUCTIONS, INC. Customer Service
INSURANCE AUTO AUCTIONS, INC.'s Customer Service score was rated highest by customers ages 36-40, and rated lowest by Other customers.
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Ranked INSURANCE AUTO AUCTIONS, INC. Customer Service the Highest
Ranked INSURANCE AUTO AUCTIONS, INC. Customer Service the Lowest
INSURANCE AUTO AUCTIONS, INC. Customer Service Score by Gender
INSURANCE AUTO AUCTIONS, INC.'s Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
INSURANCE AUTO AUCTIONS, INC. Customer Service Score by Ethnicity
INSURANCE AUTO AUCTIONS, INC.'s Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
INSURANCE AUTO AUCTIONS, INC. Customer Service Score by Age
INSURANCE AUTO AUCTIONS, INC.'s Customer Service score was rated 2.3 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
INSURANCE AUTO AUCTIONS, INC. Customer Service Score by Usage
INSURANCE AUTO AUCTIONS, INC.'s Customer Service score was rated 1.5 stars by customers who have used INSURANCE AUTO AUCTIONS, INC.'s products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
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INSURANCE AUTO AUCTIONS, INC. Customer Service Score by Industry
INSURANCE AUTO AUCTIONS, INC.'s Customer Service score was rated 2.1 stars by Automotive and Transportation industry customers.
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INSURANCE AUTO AUCTIONS, INC. Customer Service vs. Competitors
Compared to its competitors, INSURANCE AUTO AUCTIONS, INC.'s Customer Service score is rated right below Copart.
| COMPANY | Customer Service Score | |
|---|---|---|
| Infosys | 3.8/5 |
| KAR Auction Services | 3.7/5 |
| RideSafely.com | 3/5 |
| Copart | 2.6/5 |
| INSURANCE AUTO AUCTIONS, INC. | 2/5 |
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INSURANCE AUTO AUCTIONS, INC. as an Employer
2.4/5
INSURANCE AUTO AUCTIONS, INC. has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of INSURANCE AUTO AUCTIONS, INC.
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
INSURANCE AUTO AUCTIONS, INC. scored a -35 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of INSURANCE AUTO AUCTIONS, INC. would recommend the brand to a friend. ENPS measures how likely INSURANCE AUTO AUCTIONS, INC. employees would recommend working at INSURANCE AUTO AUCTIONS, INC. to a friend.
Net Promoter Score
-35
NPS Score
| 30% | Promoters |
|---|---|
| 5% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 17% | Promoters |
|---|---|
| 19% | Passive |
| 64% | Detractors |
