-40
NPS
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Intcomex
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About Intcomex's Brand
Intcomex provides IT products such as self-standing computer systems, PC components, peripherals, power protection and backup devices. Among its major competitors, Intcomex is ranked in 5th place for NPS while ASI Computer Technologies is 1st, and Ingram Micro is 2nd.
Brand at a Glance
79%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
Intcomex Ranking
- #4 / 4 of its competitors
Intcomex NPS
Intcomex's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Intcomex's customers would recommend using the product based on a scale of -100 to 100.
Intcomex Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Intcomex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Dec 2021 -66 | Dec 2021 | -66 |
Mar 2022 -25 | Mar 2022 | -25 |
Apr 2022 -40 | Apr 2022 | -40 |
Jul 2022 -51 | Jul 2022 | -51 |
Aug 2022 -57 | Aug 2022 | -57 |
May 2023 -63 | May 2023 | -63 |
Dec 2024 -40 | Dec 2024 | -40 |
How Other Brands Compare
Intcomex is ranked #4 for NPS among its competitors. ASI Computer Technologies and Ingram Micro come in first and second, with ScanSource coming in at third.
Intcomex |  Ingram Micro |  ScanSource |  ASI Computer Technologies | |
| Global Ranking | #- | #217 | #- | #- |
| NPS | -40 | 11 | -14 | 34 |
| Valuation Updated every 24 hours for public companies | - | - | $771.89M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intcomex NPS by Gender
Intcomex's NPS was rated 0 by Male customers on Comparably.
Male
0
Intcomex's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Intcomex's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Intcomex NPS by Ethnicity
Intcomex's NPS was rated 0 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Intcomex NPS vs. Competitors
Compared to its competitors, Intcomex's NPS is rated right below ScanSource.
| COMPANY | NPS Score | |
|---|---|---|
| ASI Computer Technologies | 34 |
| Ingram Micro | 11 |
 | Future Electronics | -9 |
| ScanSource | -14 |
| Intcomex | -40 |
Intcomex Customer Reviews
Out of the 2 Intcomex customer reviews 1 was positive and 1 was constructive. Intcomex customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Intcomex Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Intcomex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Intcomex Customer Loyalty Score by Gender
Intcomex's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Intcomex Customer Loyalty Score by Ethnicity
Intcomex's Customer Loyalty score was rated 70% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Intcomex.
70
out of 100
Hispanic or Latino
Intcomex Customer Loyalty vs. Competitors
Compared to its competitors, Intcomex's Customer Loyalty score is rated right above Ingram Micro, and is preceded by ScanSource.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ScanSource | 79% |
| Intcomex | 79% |
| Ingram Micro | 73% |
| Future Electronics | 69% |
| ASI Computer Technologies | 55% |
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Intcomex Product Quality
3.5/5
Intcomex has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Intcomex Product Information
Intcomex’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.intcomex.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Quick Insights into Intcomex Product Quality
Intcomex's Product Quality score was rated highest by Hispanic or Latino customers.
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Ranked Intcomex Product Quality the Highest
Intcomex Product Quality Score by Gender
Intcomex's Product Quality score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Intcomex Product Quality Score by Ethnicity
Intcomex's Product Quality score was rated 2.8 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Intcomex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
Intcomex Product Quality vs. Competitors
Compared to its competitors, Intcomex's Product Quality score is rated right above Ingram Micro, and is preceded by Future Electronics.
| COMPANY | Product Quality Score | |
|---|---|---|
| Future Electronics | 3.6/5 |
| Intcomex | 3.5/5 |
| Ingram Micro | 3.5/5 |
| ScanSource | 3/5 |
| ASI Computer Technologies | 2.2/5 |
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Intcomex Pricing
Intcomex ROI & Value For Money
3.7/5
Intcomex has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Intcomex ROI
Intcomex's ROI score was rated highest by Hispanic or Latino customers.
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Ranked Intcomex ROI the Highest
Intcomex ROI Score by Gender
Intcomex's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Intcomex ROI Score by Ethnicity
Intcomex's ROI score was rated 3.5 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Intcomex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Intcomex Pricing vs. Competitors
Compared to its competitors, Intcomex's ROI score is rated right above Ingram Micro.
| COMPANY | Pricing Score | |
|---|---|---|
| Intcomex | 3.7/5 |
| Ingram Micro | 3.5/5 |
| Future Electronics | 3.2/5 |
| ScanSource | 3/5 |
| ASI Computer Technologies | 2.5/5 |
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Intcomex Customer Satisfaction (CSAT)
Intcomex Customer Satisfaction (CSAT) Score
86 / 100
Intcomex has an overall Customer Satisfaction score of 86 rated by its users and customers.
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Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Intcomex Customer Satisfaction
Intcomex's Customer Satisfaction score was rated highest by Hispanic or Latino customers.
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Ranked Intcomex Customer Satisfaction the Highest
Intcomex Customer Satisfaction Score by Gender
Intcomex's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Intcomex Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Intcomex's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Intcomex.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Intcomex Customer Satisfaction vs. Competitors
Compared to its competitors, Intcomex's Customer Satisfaction score is rated right above Future Electronics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Intcomex | 86% |
| Future Electronics | 62% |
| Ingram Micro | 55% |
| ScanSource | 50% |
| ASI Computer Technologies | 0% |
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Intcomex Customer Service
3.3/5
Intcomex has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Intcomex's Customer Service
Address
3505 NW 107th Ave, Miami, FL 33178
Website
http://www.intcomex.com
Phone Number
305-477-6230
Quick Insights into Intcomex Customer Service
Intcomex's Customer Service score was rated highest by Hispanic or Latino customers.
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Ranked Intcomex Customer Service the Highest
Intcomex Customer Service Score by Gender
Intcomex's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Intcomex Customer Service Score by Ethnicity
Intcomex's Customer Service score was rated 3 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Intcomex.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 3 | Hispanic or Latino | 3 |
Intcomex Customer Service vs. Competitors
Compared to its competitors, Intcomex's Customer Service score is rated right above ScanSource, and is preceded by Future Electronics.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ingram Micro | 3.5/5 |
| Future Electronics | 3.5/5 |
| Intcomex | 3.3/5 |
| ScanSource | 3/5 |
| ASI Computer Technologies | 2.5/5 |
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Intcomex as an Employer
3.7/5
Intcomex has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Intcomex scored a -40 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Intcomex would recommend the brand to a friend. ENPS measures how likely Intcomex employees would recommend working at Intcomex to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 50% | Promoters |
|---|---|
| 30% | Passive |
| 20% | Detractors |
