Intercept Pharmaceuticals NPS & Customer Reviews

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Intercept Pharmaceuticals

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Intercept Pharmaceuticals

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About Intercept Pharmaceuticals' Brand

Intercept Pharmaceuticals develops small molecule drugs and therapeutics for the treatment of chronic fibrotic and metabolic diseases. Among its major competitors, Intercept Pharmaceuticals is ranked in 5th place for NPS while Seattle Genetics is 1st, and Biogen is 2nd.Their current market cap is $801.62M

Brand at a Glance

10%

Customer Loyalty

4/5

Product Quality

2.5/5

Pricing

2.5/5

Customer Service

Intercept Pharmaceuticals Ranking

^#4 / 4 of its competitors

Intercept Pharmaceuticals NPS

Intercept Pharmaceuticals's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Intercept Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.

Intercept Pharmaceuticals Overall NPS

-100

NPS

0%	Promoters
0%	Passives
100%	Detractors

Intercept Pharmaceuticals NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2021 -100	Jan 2021	-100
Aug 2022 -100	Aug 2022	-100
Aug 2025 -100	Aug 2025	-100

How Other Brands Compare

Intercept Pharmaceuticals is ranked #4 for NPS among its competitors. Seattle Genetics and Biogen come in first and second, with Novavax coming in at third. Among those competitors, it is the lowest valued company behind Biogen.

	Intercept Pharmaceuticals	Biogen	Seattle Genetics	Novavax
Global Ranking	#-	#388	#-	#-
NPS	-100	21	40	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$801.62M	$42.46B	$26.00B	$13.39B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Intercept Pharmaceuticals NPS vs. Competitors

Compared to its competitors, Intercept Pharmaceuticals's NPS is rated right below Reata Pharmaceuticals.

COMPANY		NPS Score
	Seattle Genetics	40
	Biogen	21
	Esperion Therapeutics	0
	Novavax	0
	Aptalis Pharma	N/A
	MyoKardia	N/A
	Portola Pharmaceuticals	N/A
	Reata Pharmaceuticals	N/A
	Intercept Pharmaceuticals	-100

Intercept Pharmaceuticals Customer Loyalty

10%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

10% of Intercept Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

10%

90%

Intercept Pharmaceuticals Customer Loyalty vs. Competitors

Compared to its competitors, Intercept Pharmaceuticals's Customer Loyalty score is rated right above Aptalis Pharma, and is preceded by Seattle Genetics.

COMPANY		Customer Loyalty Score
	MyoKardia	100%
	Biogen	75%
	Esperion Therapeutics	69%
	Novavax	55%
	Seattle Genetics	48%
	Intercept Pharmaceuticals	10%
	Aptalis Pharma	N/A
	Portola Pharmaceuticals	N/A
	Reata Pharmaceuticals	N/A

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Intercept Pharmaceuticals Product Quality

4/5

Intercept Pharmaceuticals has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Intercept Pharmaceuticals Product Information

Intercept Pharmaceuticals’s product quality score is a 4 out of 5 as rated by its users and customers.

Website: http://www.interceptpharma.com

Company Size: 501-1,000 Employees

Industry

Tech

Biotech and Pharmaceuticals

Healthcare

Intercept Pharmaceuticals Product Quality vs. Competitors

Compared to its competitors, Intercept Pharmaceuticals's Product Quality score is rated right above MyoKardia, and is preceded by Biogen.

COMPANY		Product Quality Score
	Biogen	4/5
	Intercept Pharmaceuticals	4/5
	MyoKardia	4/5
	Seattle Genetics	3.5/5
	Novavax	3.4/5
	Esperion Therapeutics	3.3/5
	Aptalis Pharma	N/A
	Portola Pharmaceuticals	N/A
	Reata Pharmaceuticals	N/A

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Intercept Pharmaceuticals Pricing

Intercept Pharmaceuticals ROI & Value For Money

2.5/5

Intercept Pharmaceuticals has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.

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Intercept Pharmaceuticals Pricing vs. Competitors

Compared to its competitors, Intercept Pharmaceuticals's ROI score is rated right above Aptalis Pharma, and is preceded by Esperion Therapeutics.

COMPANY		Pricing Score
	MyoKardia	4/5
	Seattle Genetics	3.9/5
	Biogen	3.8/5
	Novavax	2.7/5
	Esperion Therapeutics	2.7/5
	Intercept Pharmaceuticals	2.5/5
	Aptalis Pharma	N/A
	Portola Pharmaceuticals	N/A
	Reata Pharmaceuticals	N/A

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Intercept Pharmaceuticals Customer Satisfaction (CSAT)

Intercept Pharmaceuticals Customer Satisfaction (CSAT) Score

50 / 100

Intercept Pharmaceuticals has an overall Customer Satisfaction score of 50 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	0%
Satisfied	50%
Neither Satisfied nor Dissatisfied	50%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

50%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Intercept Pharmaceuticals Customer Satisfaction vs. Competitors

Compared to its competitors, Intercept Pharmaceuticals's Customer Satisfaction score is rated right above Seattle Genetics, and is preceded by Esperion Therapeutics.

COMPANY		Customer Satisfaction (CSAT) Score
	Novavax	100%
	Biogen	78%
	Esperion Therapeutics	60%
	Intercept Pharmaceuticals	50%
	Seattle Genetics	28%
	Aptalis Pharma	0%
	MyoKardia	0%
	Portola Pharmaceuticals	0%
	Reata Pharmaceuticals	0%

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Intercept Pharmaceuticals Customer Service

2.5/5

Intercept Pharmaceuticals has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.

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About Intercept Pharmaceuticals's Customer Service

Address

18 Desbrosses Street, New York City, NY 10013

Website

http://www.interceptpharma.com

Phone Number

646-747-1000

Intercept Pharmaceuticals Customer Service vs. Competitors

Compared to its competitors, Intercept Pharmaceuticals's Customer Service score is rated right above Aptalis Pharma, and is preceded by Esperion Therapeutics.

COMPANY		Customer Service Score
	Novavax	4.2/5
	MyoKardia	4/5
	Seattle Genetics	3.8/5
	Biogen	3.8/5
	Esperion Therapeutics	3.1/5
	Intercept Pharmaceuticals	2.5/5
	Aptalis Pharma	N/A
	Portola Pharmaceuticals	N/A
	Reata Pharmaceuticals	N/A

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Consumer vs. Employees

Intercept Pharmaceuticals scored a -100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Intercept Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Intercept Pharmaceuticals employees would recommend working at Intercept Pharmaceuticals to a friend.

Net Promoter Score

-100

NPS Score

0%	Promoters
0%	Passive
100%	Detractors

Employee Net Promoter Score

-25

eNPS Score

25%	Promoters
25%	Passive
50%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
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4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail