0
NPS
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Interface Systems
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About Interface Systems' Brand
Interface Systems is a leading managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses. We enhance security, streamline connectivity, optimize operations, and reduce IT costs, maximizing ROI for the nation’s top brands. Among its major competitors, Interface Systems is ranked in 2nd place for NPS while Vector Security is 1st, and Johnson Controls is 3rd.Their current valuation is $400.00M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3/5
Pricing
5/5
Customer Service
Interface Systems Ranking
- #1 / 4 of its competitors
Interface Systems NPS
Interface Systems's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Interface Systems's customers would recommend using the product based on a scale of -100 to 100.
Interface Systems Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Interface Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Mar 2023 0 | Mar 2023 | 0 |
How Other Brands Compare
Interface Systems is ranked first for NPS among its competitors. Johnson Controls and ADT Corporation come in second and third, with Securitas Security Services USA coming in at #4. Among those competitors, it is the lowest valued company behind Johnson Controls.
Interface Systems |  ADT Corporation |  Johnson Controls |  Securitas Security Services USA | |
| Global Ranking | #- | #617 | #- | #- |
| NPS | 0 | -22 | -17 | -47 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $400.00M | $7.37B | $43.10B | $5.88B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Interface Systems NPS vs. Competitors
Compared to its competitors, Interface Systems's NPS is rated right above Johnson Controls, and is preceded by Vector Security.
| COMPANY | NPS Score | |
|---|---|---|
 | Vector Security | 0 |
| Interface Systems | 0 |
| Johnson Controls | -17 |
| ADT Corporation | -22 |
| Securitas Security Services USA | -47 |
Interface Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Interface Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Interface Systems Customer Loyalty vs. Competitors
Compared to its competitors, Interface Systems's Customer Loyalty score is rated right above Vector Security.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Interface Systems | 100% |
| Vector Security | 74% |
| Johnson Controls | 71% |
| ADT Corporation | 67% |
| Securitas Security Services USA | 58% |
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Interface Systems Product Quality
5/5
Interface Systems has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Interface Systems Product Information
Interface Systems’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Security and Investigations
Interface Systems Product Quality vs. Competitors
Compared to its competitors, Interface Systems's Product Quality score is rated right above Johnson Controls.
| COMPANY | Product Quality Score | |
|---|---|---|
| Interface Systems | 5/5 |
| Johnson Controls | 3.1/5 |
| Vector Security | 3/5 |
| ADT Corporation | 2.5/5 |
| Securitas Security Services USA | 2.3/5 |
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Interface Systems Pricing
Interface Systems ROI & Value For Money
3/5
Interface Systems has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Interface Systems Pricing vs. Competitors
Compared to its competitors, Interface Systems's ROI score is rated right above ADT Corporation, and is preceded by Johnson Controls.
| COMPANY | Pricing Score | |
|---|---|---|
| Vector Security | 3.1/5 |
| Johnson Controls | 3/5 |
| Interface Systems | 3/5 |
| ADT Corporation | 2.6/5 |
| Securitas Security Services USA | 2.3/5 |
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Interface Systems Customer Satisfaction (CSAT)
Interface Systems Customer Satisfaction (CSAT) Score
100 / 100
Interface Systems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Interface Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Interface Systems's Customer Satisfaction score is rated right above Johnson Controls.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Interface Systems | 100% |
| Johnson Controls | 52% |
| Vector Security | 50% |
| ADT Corporation | 37% |
| Securitas Security Services USA | 31% |
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Interface Systems Customer Service
5/5
Interface Systems has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Interface Systems's Customer Service
Address
1844 Lackland Hill Pkwy, Saint Louis, MO 63146
Website
http://www.interfacesystems.com
Phone Number
314-595-0186
Interface Systems's Social Links
Interface Systems Customer Service vs. Competitors
Compared to its competitors, Interface Systems's Customer Service score is rated right above Vector Security.
| COMPANY | Customer Service Score | |
|---|---|---|
| Interface Systems | 5/5 |
| Vector Security | 3/5 |
| Johnson Controls | 3/5 |
| ADT Corporation | 2.5/5 |
| Securitas Security Services USA | 2.4/5 |
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Interface Systems as an Employer
4.6/5
Interface Systems has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Interface Systems scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Interface Systems would recommend the brand to a friend. ENPS measures how likely Interface Systems employees would recommend working at Interface Systems to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 68% | Promoters |
|---|---|
| 14% | Passive |
| 18% | Detractors |
