100
NPS
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Intertek Alchemy
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About Intertek Alchemy's Brand
Alchemy is the global leader of innovative solutions and services that help companies engage with their employees to drive safety, quality, and productivity. Among its major competitors, Intertek Alchemy is ranked in 1st place for NPS while Skillsoft is 2nd, and SAP SuccessFactors is 3rd.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Intertek Alchemy Ranking
- #1 / 4 of its competitors
Intertek Alchemy NPS
Intertek Alchemy's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Intertek Alchemy's customers would recommend using the product based on a scale of -100 to 100.
Intertek Alchemy Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Intertek Alchemy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
How Other Brands Compare
Intertek Alchemy is ranked first for NPS among its competitors. Skillsoft and SAP SuccessFactors come in second and third, with J J Keller & Associates coming in at #4.
Intertek Alchemy |  SAP SuccessFactors |  Skillsoft |  J J Keller & Associates | |
| Global Ranking | #- | #608 | #- | #- |
| NPS | 100 | 15 | 18 | -10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $158.58B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intertek Alchemy NPS vs. Competitors
Compared to its competitors, Intertek Alchemy's NPS is rated right above Skillsoft.
| COMPANY | NPS Score | |
|---|---|---|
| Intertek Alchemy | 100 |
| Skillsoft | 18 |
| SAP SuccessFactors | 15 |
 | Turning Technologies | N/A |
| J J Keller & Associates | -10 |
Intertek Alchemy Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Intertek Alchemy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intertek Alchemy Customer Loyalty vs. Competitors
Compared to its competitors, Intertek Alchemy's Customer Loyalty score is rated right above J J Keller & Associates.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Intertek Alchemy | 83% |
| J J Keller & Associates | 83% |
| SAP SuccessFactors | 77% |
| Skillsoft | 76% |
| Turning Technologies | N/A |
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Intertek Alchemy Product Quality
4/5
Intertek Alchemy has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Intertek Alchemy Product Information
Intertek Alchemy serves markets in the United States, Europe, Canada, United Kingdom, and Mexico. Intertek Alchemy supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Intertek Alchemy’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Education
Food and Beverages
SaaS
Languages Supported
English
French
Spanish
Product Type
Online Course Software
Learning Management System (LMS) Software
Training Software
Mobile Learning Software
Compliance Software
Environmental Software
eLearning Authoring Tools Software
Intertek Alchemy Product Quality vs. Competitors
Compared to its competitors, Intertek Alchemy's Product Quality score is rated right above SAP SuccessFactors.
| COMPANY | Product Quality Score | |
|---|---|---|
| Intertek Alchemy | 4/5 |
| SAP SuccessFactors | 3.9/5 |
| Skillsoft | 3.5/5 |
| J J Keller & Associates | 3.3/5 |
| Turning Technologies | N/A |
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Intertek Alchemy Pricing
Intertek Alchemy ROI & Value For Money
4.1/5
Intertek Alchemy has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Intertek Alchemy Pricing Plans
Intertek Alchemy has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Intertek Alchemy?
Small Businesses
Medium Businesses
Large Enterprises
Intertek Alchemy Pricing vs. Competitors
Compared to its competitors, Intertek Alchemy's ROI score is rated right above SAP SuccessFactors.
| COMPANY | Pricing Score | |
|---|---|---|
| Intertek Alchemy | 4.1/5 |
| SAP SuccessFactors | 3.7/5 |
| Skillsoft | 3.5/5 |
| J J Keller & Associates | 3.3/5 |
| Turning Technologies | N/A |
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Intertek Alchemy Customer Satisfaction (CSAT)
Intertek Alchemy Customer Satisfaction (CSAT) Score
100 / 100
Intertek Alchemy has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intertek Alchemy Customer Satisfaction vs. Competitors
Compared to its competitors, Intertek Alchemy's Customer Satisfaction score is rated right above Skillsoft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Intertek Alchemy | 100% |
| Skillsoft | 77% |
| SAP SuccessFactors | 76% |
| J J Keller & Associates | 67% |
| Turning Technologies | 0% |
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Intertek Alchemy Customer Service
4.1/5
Intertek Alchemy has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Intertek Alchemy's Customer Service
Address
5301 Riata Park Court, Austin, TX 78727
Website
http://www.alchemysystems.com
Phone Number
5126375100
Intertek Alchemy's Social Links
Intertek Alchemy Customer Service vs. Competitors
Compared to its competitors, Intertek Alchemy's Customer Service score is rated right above SAP SuccessFactors.
| COMPANY | Customer Service Score | |
|---|---|---|
| Intertek Alchemy | 4.1/5 |
| SAP SuccessFactors | 3.8/5 |
| J J Keller & Associates | 3.3/5 |
| Skillsoft | 3.2/5 |
| Turning Technologies | N/A |
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Intertek Alchemy as an Employer
3.3/5
Intertek Alchemy has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Intertek Alchemy scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Intertek Alchemy would recommend the brand to a friend. ENPS measures how likely Intertek Alchemy employees would recommend working at Intertek Alchemy to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
