-10
NPS
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J J Keller & Associates
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About J J Keller & Associates' Brand
J. J. Keller & Associates, Inc. is the nation’s leading provider of regulatory, safety and compliance solutions. Among its major competitors, J J Keller & Associates is ranked in 8th place for NPS while Fleet Complete is 1st, and W.W. Grainger is 2nd. Overall, J J Keller & Associates has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
83%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
J J Keller & Associates Ranking
- #4 / 4 of its competitors
J J Keller & Associates NPS
J J Keller & Associates's Net Promoter Score (NPS) is a -10 with 33% Promoters, 24% Passives, and 43% Detractors. Net Promoter Score tracks whether J J Keller & Associates's customers would recommend using the product based on a scale of -100 to 100.
J J Keller & Associates Overall NPS
| 33% | Promoters |
|---|---|
| 24% | Passives |
| 43% | Detractors |
J J Keller & Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 33 | Jun 2022 | 33 |
Aug 2022 40 | Aug 2022 | 40 |
Jan 2023 27 | Jan 2023 | 27 |
Feb 2023 17 | Feb 2023 | 17 |
Aug 2023 8 | Aug 2023 | 8 |
Sep 2023 6 | Sep 2023 | 6 |
Feb 2024 0 | Feb 2024 | 0 |
May 2024 5 | May 2024 | 5 |
Jun 2024 0 | Jun 2024 | 0 |
Apr 2025 -1 | Apr 2025 | -1 |
May 2025 -6 | May 2025 | -6 |
Oct 2025 -10 | Oct 2025 | -10 |
How Other Brands Compare
J J Keller & Associates is ranked #4 for NPS among its competitors. W.W. Grainger and 3M come in first and second, with Wolters Kluwer coming in at third.
J J Keller & Associates |  3M |  W.W. Grainger |  Wolters Kluwer | |
| Global Ranking | #- | #96 | #512 | #658 |
| NPS | -10 | 22 | 25 | 22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $111.65B | $21.27B | $18.93B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
J J Keller & Associates NPS by Gender
Female customers rated J J Keller & Associates's NPS 45 points higher than Male customers.
Male
-20
J J Keller & Associates's NPS was rated -20 by Male customers on Comparably.
20%
Promoters
40%
Passives
40%
Detractors
Female
25
J J Keller & Associates's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
J J Keller & Associates NPS by Ethnicity
J J Keller & Associates's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
J J Keller & Associates NPS by Age
J J Keller & Associates's NPS was rated -34 points by customers ages 46-50 on Comparably.
J J Keller & Associates NPS by Usage
J J Keller & Associates's NPS was rated -33 points by customers who have used J J Keller & Associates's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -33 | 1 to 2 Years | -33 |
J J Keller & Associates NPS vs. Competitors
Compared to its competitors, J J Keller & Associates's NPS is rated right above Omnitracs, and is preceded by Bloomberg BNA.
| COMPANY | NPS Score | |
|---|---|---|
 | Fleet Complete | 31 |
| W.W. Grainger | 25 |
| 3M | 22 |
| Wolters Kluwer | 22 |
 | Brady Corporation | 10 |
 | VelocityEHS | 8 |
 | Fastenal | 5 |
 | Bloomberg BNA | N/A |
| J J Keller & Associates | -10 |
 | Omnitracs | -31 |
 | MSDSonline.com | -100 |
J J Keller & Associates Customer Reviews
Out of the 2 J J Keller & Associates customer reviews 2 were positive and 0 were constructive. J J Keller & Associates customer reviews reflect that all customers have a favorable experience using the products/services of the company.
J J Keller & Associates Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of J J Keller & Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
J J Keller & Associates Customer Loyalty Score by Gender
Female customers rated J J Keller & Associates's Customer Loyalty score 36% higher than Male customers.
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Male
64%
Yes
Female
100%
Yes
J J Keller & Associates Customer Loyalty Score by Ethnicity
J J Keller & Associates's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
J J Keller & Associates Customer Loyalty Score by Age
J J Keller & Associates's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
J J Keller & Associates Customer Loyalty Score by Usage
J J Keller & Associates's Customer Loyalty score was rated 40% by customers who have used J J Keller & Associates's products/services for 1 to 2 Years.
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J J Keller & Associates Customer Loyalty vs. Competitors
Compared to its competitors, J J Keller & Associates's Customer Loyalty score is rated right above 3M, and is preceded by Wolters Kluwer.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MSDSonline.com | 100% |
| VelocityEHS | 89% |
| Fleet Complete | 85% |
| Wolters Kluwer | 84% |
| J J Keller & Associates | 83% |
| 3M | 80% |
| W.W. Grainger | 78% |
| Fastenal | 70% |
| Brady Corporation | 68% |
| Omnitracs | 64% |
| Bloomberg BNA | N/A |
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J J Keller & Associates Product Quality
3.3/5
J J Keller & Associates has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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J J Keller & Associates Product Information
J J Keller & Associates’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.jjkeller.com
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
Quick Insights into J J Keller & Associates Product Quality
J J Keller & Associates's Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked J J Keller & Associates Product Quality the Highest
Ranked J J Keller & Associates Product Quality the Lowest
J J Keller & Associates Product Quality Score by Gender
J J Keller & Associates's Product Quality score was rated 3.9 by both Female and Male customers on Comparably.
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Male
3.9/5
Female
3.9/5
J J Keller & Associates Product Quality Score by Ethnicity
J J Keller & Associates's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
J J Keller & Associates Product Quality Score by Age
J J Keller & Associates's Product Quality score was rated 2.3 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.3 | 46-50 | 2.3 |
J J Keller & Associates Product Quality Score by Usage
J J Keller & Associates's Product Quality score was rated 2.8 stars by customers who have used J J Keller & Associates's products/services for 1 to 2 Years.
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J J Keller & Associates Product Quality vs. Competitors
Compared to its competitors, J J Keller & Associates's Product Quality score is rated right above Omnitracs, and is preceded by Brady Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| 3M | 3.9/5 |
| W.W. Grainger | 3.9/5 |
| Wolters Kluwer | 3.7/5 |
| VelocityEHS | 3.7/5 |
| Fastenal | 3.6/5 |
| Fleet Complete | 3.5/5 |
| Brady Corporation | 3.5/5 |
| J J Keller & Associates | 3.3/5 |
| Omnitracs | 2.6/5 |
| MSDSonline.com | 2/5 |
| Bloomberg BNA | N/A |
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J J Keller & Associates Pricing
J J Keller & Associates ROI & Value For Money
3.3/5
J J Keller & Associates has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into J J Keller & Associates ROI
J J Keller & Associates's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked J J Keller & Associates ROI the Highest
Ranked J J Keller & Associates ROI the Lowest
J J Keller & Associates ROI Score by Gender
Female customers rated J J Keller & Associates's ROI score 0.1 stars higher than Male customers.
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Male
3.6/5
Female
3.7/5
J J Keller & Associates ROI Score by Ethnicity
J J Keller & Associates's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of J J Keller & Associates.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
J J Keller & Associates ROI Score by Age
J J Keller & Associates's ROI score was rated 2.5 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.5 | 46-50 | 2.5 |
J J Keller & Associates ROI Score by Usage
J J Keller & Associates's ROI score was rated 2.5 stars by customers who have used J J Keller & Associates's products/services for 1 to 2 Years.
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J J Keller & Associates Pricing vs. Competitors
Compared to its competitors, J J Keller & Associates's ROI score is rated right above Omnitracs, and is preceded by Fastenal.
| COMPANY | Pricing Score | |
|---|---|---|
| 3M | 3.8/5 |
| W.W. Grainger | 3.7/5 |
| Wolters Kluwer | 3.7/5 |
| Brady Corporation | 3.6/5 |
| Fleet Complete | 3.5/5 |
| VelocityEHS | 3.5/5 |
| Fastenal | 3.5/5 |
| J J Keller & Associates | 3.3/5 |
| Omnitracs | 2.9/5 |
| MSDSonline.com | 1.5/5 |
| Bloomberg BNA | N/A |
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J J Keller & Associates Customer Satisfaction (CSAT)
J J Keller & Associates Customer Satisfaction (CSAT) Score
67 / 100
J J Keller & Associates has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
25%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into J J Keller & Associates Customer Satisfaction
J J Keller & Associates's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked J J Keller & Associates Customer Satisfaction the Highest
Ranked J J Keller & Associates Customer Satisfaction the Lowest
J J Keller & Associates Customer Satisfaction Score by Gender
Male customers rated J J Keller & Associates's Customer Satisfaction score 33 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
J J Keller & Associates Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
J J Keller & Associates' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of J J Keller & Associates.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
J J Keller & Associates Customer Satisfaction vs. Competitors
Compared to its competitors, J J Keller & Associates's Customer Satisfaction score is rated right above Wolters Kluwer, and is preceded by Fastenal.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 3M | 75% |
| W.W. Grainger | 74% |
| Fastenal | 67% |
| J J Keller & Associates | 67% |
| Wolters Kluwer | 64% |
| Fleet Complete | 63% |
| Brady Corporation | 59% |
| Omnitracs | 48% |
| VelocityEHS | 33% |
| MSDSonline.com | 0% |
| Bloomberg BNA | 0% |
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J J Keller & Associates Customer Service
3.3/5
J J Keller & Associates has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About J J Keller & Associates's Customer Service
Address
3003 Breezewood Lane, Neenah, WI 54956
Website
https://www.jjkeller.com
Phone Number
9209677112
J J Keller & Associates's Social Links
Quick Insights into J J Keller & Associates Customer Service
J J Keller & Associates's Customer Service score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked J J Keller & Associates Customer Service the Highest
Ranked J J Keller & Associates Customer Service the Lowest
J J Keller & Associates Customer Service Score by Gender
Male customers rated J J Keller & Associates's Customer Service score 0.1 stars higher than Female customers.
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Male
3.6/5
Female
3.5/5
J J Keller & Associates Customer Service Score by Ethnicity
J J Keller & Associates's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
J J Keller & Associates Customer Service Score by Age
J J Keller & Associates's Customer Service score was rated 1.8 stars by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.8 | 46-50 | 1.8 |
J J Keller & Associates Customer Service Score by Usage
J J Keller & Associates's Customer Service score was rated 2.5 stars by customers who have used J J Keller & Associates's products/services for 1 to 2 Years.
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J J Keller & Associates Customer Service vs. Competitors
Compared to its competitors, J J Keller & Associates's Customer Service score is rated right above Fleet Complete, and is preceded by VelocityEHS.
| COMPANY | Customer Service Score | |
|---|---|---|
| W.W. Grainger | 3.9/5 |
| 3M | 3.8/5 |
| Wolters Kluwer | 3.6/5 |
| Brady Corporation | 3.6/5 |
| Fastenal | 3.5/5 |
| VelocityEHS | 3.3/5 |
| J J Keller & Associates | 3.3/5 |
| Fleet Complete | 3.2/5 |
| Omnitracs | 2.6/5 |
| MSDSonline.com | 2.2/5 |
| Bloomberg BNA | N/A |
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J J Keller & Associates as an Employer
4.5/5
J J Keller & Associates has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
J J Keller & Associates scored a -10 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of J J Keller & Associates would recommend the brand to a friend. ENPS measures how likely J J Keller & Associates employees would recommend working at J J Keller & Associates to a friend.
Net Promoter Score
-10
NPS Score
| 33% | Promoters |
|---|---|
| 24% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 52% | Promoters |
|---|---|
| 22% | Passive |
| 26% | Detractors |
