-3
NPS
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INVISTA
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About INVISTA's Brand
aily life through its innovations in the nylon, spandex, polyester and specialty materials industries. Among its major competitors, INVISTA is ranked in 3rd place for NPS while Koch Industries is 1st, and Mohawk Industries is 2nd.Their current valuation is $6.54B
Brand at a Glance
87%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
INVISTA Ranking
- #3 / 4 of its competitors
INVISTA NPS
INVISTA's Net Promoter Score (NPS) is a -3 with 36% Promoters, 25% Passives, and 39% Detractors. Net Promoter Score tracks whether INVISTA's customers would recommend using the product based on a scale of -100 to 100.
INVISTA Overall NPS
| 36% | Promoters |
|---|---|
| 25% | Passives |
| 39% | Detractors |
INVISTA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -26 | Dec 2022 | -26 |
Jan 2023 -15 | Jan 2023 | -15 |
Mar 2023 -14 | Mar 2023 | -14 |
Apr 2023 -9 | Apr 2023 | -9 |
May 2023 -4 | May 2023 | -4 |
Jun 2023 0 | Jun 2023 | 0 |
Sep 2023 -4 | Sep 2023 | -4 |
Nov 2023 -1 | Nov 2023 | -1 |
Feb 2024 4 | Feb 2024 | 4 |
May 2024 -1 | May 2024 | -1 |
Nov 2024 -4 | Nov 2024 | -4 |
Jun 2025 -3 | Jun 2025 | -3 |
How Other Brands Compare
INVISTA is ranked third for NPS among its competitors. Koch Industries and Mohawk Industries come in first and second, with Milliken & Company coming in at #4. Among those competitors, it is the lowest valued company behind Milliken & Company.
INVISTA |  Koch Industries |  Milliken & Company |  Mohawk Industries | |
| Global Ranking | #- | #654 | #- | #- |
| NPS | -3 | 42 | -13 | 3 |
| Valuation Updated every 24 hours for public companies | $6.54B | - | $31.31B | $13.69B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
INVISTA NPS by Gender
INVISTA's NPS was rated 100 by Male customers on Comparably.
Male
100
INVISTA's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
INVISTA's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
INVISTA NPS by Usage
INVISTA's NPS was rated 25 points by customers who have used INVISTA's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
INVISTA NPS vs. Competitors
Compared to its competitors, INVISTA's NPS is rated right above Milliken & Company, and is preceded by OXEA.
| COMPANY | NPS Score | |
|---|---|---|
| Koch Industries | 42 |
| Mohawk Industries | 3 |
 | OXEA | N/A |
| INVISTA | -3 |
| Milliken & Company | -13 |
INVISTA Customer Reviews
Out of the 2 INVISTA customer reviews 2 were positive and 0 were constructive. INVISTA customer reviews reflect that all customers have a favorable experience using the products/services of the company.
INVISTA Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of INVISTA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
INVISTA Customer Loyalty Score by Gender
INVISTA's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
INVISTA Customer Loyalty Score by Usage
INVISTA's Customer Loyalty score was rated 55% by customers who have used INVISTA's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
INVISTA Customer Loyalty vs. Competitors
Compared to its competitors, INVISTA's Customer Loyalty score is rated right above Koch Industries.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| INVISTA | 87% |
| Koch Industries | 85% |
| Milliken & Company | 73% |
| Mohawk Industries | 65% |
| OXEA | N/A |
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INVISTA Product Quality
3.8/5
INVISTA has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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INVISTA Product Information
INVISTA’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.invista.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Travel
Quick Insights into INVISTA Product Quality
INVISTA's Product Quality score was rated highest by Male customers.
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Ranked INVISTA Product Quality the Highest
INVISTA Product Quality Score by Gender
INVISTA's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of INVISTA.
Male
3.8/5
Female
N/A
INVISTA Product Quality Score by Usage
INVISTA's Product Quality score was rated 3.5 stars by customers who have used INVISTA's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
INVISTA Product Quality vs. Competitors
Compared to its competitors, INVISTA's Product Quality score is rated right above Milliken & Company, and is preceded by Koch Industries.
| COMPANY | Product Quality Score | |
|---|---|---|
| Koch Industries | 4.2/5 |
| INVISTA | 3.8/5 |
| Milliken & Company | 3.3/5 |
| Mohawk Industries | 2.9/5 |
| OXEA | N/A |
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INVISTA Pricing
INVISTA ROI & Value For Money
3.4/5
INVISTA has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into INVISTA ROI
INVISTA's ROI score was rated highest by customers who have used INVISTA's products/services for 1 to 2 Years.
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Ranked INVISTA ROI the Highest
INVISTA ROI Score by Gender
INVISTA's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
INVISTA ROI Score by Usage
INVISTA's ROI score was rated 4.4 stars by customers who have used INVISTA's products/services for 1 to 2 Years.
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INVISTA Pricing vs. Competitors
Compared to its competitors, INVISTA's ROI score is rated right above Milliken & Company, and is preceded by Koch Industries.
| COMPANY | Pricing Score | |
|---|---|---|
| Koch Industries | 4.1/5 |
| INVISTA | 3.4/5 |
| Milliken & Company | 3.2/5 |
| Mohawk Industries | 2.9/5 |
| OXEA | N/A |
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INVISTA Customer Satisfaction (CSAT)
INVISTA Customer Satisfaction (CSAT) Score
60 / 100
INVISTA has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
35%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
5%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into INVISTA Customer Satisfaction
INVISTA's Customer Satisfaction score was rated highest by customers who have used INVISTA's products/services for 1 to 2 Years.
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Ranked INVISTA Customer Satisfaction the Highest
INVISTA Customer Satisfaction Score by Usage
INVISTA's Customer Satisfaction score was rated 100 points by customers who have used INVISTA's products/services for 1 to 2 Years.
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INVISTA Customer Satisfaction vs. Competitors
Compared to its competitors, INVISTA's Customer Satisfaction score is rated right above Mohawk Industries, and is preceded by Milliken & Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Koch Industries | 79% |
| Milliken & Company | 61% |
| INVISTA | 60% |
| Mohawk Industries | 42% |
| OXEA | 0% |
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INVISTA Customer Service
3.5/5
INVISTA has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About INVISTA's Customer Service
Address
Wichita, KS 67220
Website
http://www.invista.com/
Phone Number
4046522109
Quick Insights into INVISTA Customer Service
INVISTA's Customer Service score was rated highest by Male customers.
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Ranked INVISTA Customer Service the Highest
INVISTA Customer Service Score by Gender
INVISTA's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
INVISTA Customer Service Score by Usage
INVISTA's Customer Service score was rated 3.7 stars by customers who have used INVISTA's products/services for 1 to 2 Years.
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INVISTA Customer Service vs. Competitors
Compared to its competitors, INVISTA's Customer Service score is rated right above Milliken & Company, and is preceded by Koch Industries.
| COMPANY | Customer Service Score | |
|---|---|---|
| Koch Industries | 4.2/5 |
| INVISTA | 3.5/5 |
| Milliken & Company | 3.1/5 |
| Mohawk Industries | 3/5 |
| OXEA | N/A |
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INVISTA as an Employer
3.0/5
INVISTA has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
INVISTA scored a -3 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of INVISTA would recommend the brand to a friend. ENPS measures how likely INVISTA employees would recommend working at INVISTA to a friend.
Net Promoter Score
-3
NPS Score
| 36% | Promoters |
|---|---|
| 25% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
