-96
NPS
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Invitation Homes
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About Invitation Homes' Brand
From the very start, we were different. Our bar was set high: Top-quality homes managed and maintained by top-level professionals. This is how Invitation Homes became America’s #1 home leasing company for single families. Today, Invitation Homes owns and manages 80,000+ beautifully updated homes in great neighborhoods across 16 top US markets. We continue to innovate with Smart Home tech, an industry-leading maintenance app, and other lifestyle-enhancing service that make leasing way easier than owning. With our unmatched know-how, stability, and vision, we enable our residents to live their best life – today. No wonder Invitation Homes has nearly 80% resident retention. Among its major competitors, Invitation Homes is ranked in 4th place for NPS while Zillow is 1st, and Progress Residential is 2nd. Overall, Invitation Homes has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $21.01B
Brand at a Glance
66%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Invitation Homes Ranking
- #4 / 4 of its competitors
Invitation Homes NPS
Invitation Homes's Net Promoter Score (NPS) is a -96 with 2% Promoters, 0% Passives, and 98% Detractors. Net Promoter Score tracks whether Invitation Homes's customers would recommend using the product based on a scale of -100 to 100.
Invitation Homes Overall NPS
| 2% | Promoters |
|---|---|
| 0% | Passives |
| 98% | Detractors |
Invitation Homes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -93 | Sep 2023 | -93 |
Oct 2023 -93 | Oct 2023 | -93 |
Nov 2023 -93 | Nov 2023 | -93 |
Dec 2023 -95 | Dec 2023 | -95 |
Feb 2024 -95 | Feb 2024 | -95 |
Mar 2024 -95 | Mar 2024 | -95 |
Aug 2024 -95 | Aug 2024 | -95 |
Sep 2024 -95 | Sep 2024 | -95 |
Dec 2024 -95 | Dec 2024 | -95 |
Sep 2025 -95 | Sep 2025 | -95 |
Oct 2025 -95 | Oct 2025 | -95 |
Nov 2025 -95 | Nov 2025 | -95 |
How Other Brands Compare
Invitation Homes is ranked #4 for NPS among its competitors. Zillow and Progress Residential come in first and second, with American Homes 4 Rent coming in at third. Among those competitors, it is the third most valued company behind Zillow.
Invitation Homes |  Zillow |  American Homes 4 Rent |  Progress Residential | |
| Global Ranking | #- | #189 | #- | #- |
| NPS | -96 | 17 | -83 | -26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $21.01B | $31.40B | $10.54B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Invitation Homes NPS by Gender
Invitation Homes's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Invitation Homes's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Invitation Homes's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Invitation Homes NPS by Ethnicity
Invitation Homes's NPS was rated -100 points by both African American/Black and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Invitation Homes NPS by Age
Invitation Homes's NPS was rated -100 points by customers ages 26-30 and customers ages 56-60 on Comparably.
Invitation Homes NPS by Usage
Invitation Homes's NPS was rated -100 points by customers who have used Invitation Homes's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Invitation Homes NPS vs. Competitors
Compared to its competitors, Invitation Homes's NPS is rated right above Tricon Resdiential, and is preceded by American Homes 4 Rent.
| COMPANY | NPS Score | |
|---|---|---|
| Zillow | 17 |
| Progress Residential | -26 |
| American Homes 4 Rent | -83 |
| Invitation Homes | -96 |
 | Tricon Resdiential | -100 |
Invitation Homes Customer Reviews
Out of the 5 Invitation Homes customer reviews 0 were positive and 5 were constructive. Invitation Homes customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Invitation Homes Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Invitation Homes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Invitation Homes Customer Loyalty Score by Gender
Female customers rated Invitation Homes's Customer Loyalty score 17% higher than Male customers.
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Male
46%
Yes
Female
63%
Yes
Invitation Homes Customer Loyalty Score by Ethnicity
Invitation Homes's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Invitation Homes.
55
out of 100
Caucasian
55
out of 100
Hispanic or Latino
87
out of 100
African American/Black
50
out of 100
Other
Invitation Homes Customer Loyalty Score by Age
Invitation Homes's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Invitation Homes.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 10% | 26-30 | 10% |
31-35 55% | 31-35 | 55% |
36-40 10% | 36-40 | 10% |
41-45 89% | 41-45 | 89% |
46-50 100% | 46-50 | 100% |
51-55 82% | 51-55 | 82% |
56-60 70% | 56-60 | 70% |
Invitation Homes Customer Loyalty Score by Usage
Invitation Homes's Customer Loyalty score was rated the highest by customers who have used Invitation Homes's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Invitation Homes Customer Loyalty Score by Industry
Invitation Homes's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Hospitality industry customers.
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Invitation Homes Customer Loyalty vs. Competitors
Compared to its competitors, Invitation Homes's Customer Loyalty score is rated right above Tricon Resdiential, and is preceded by American Homes 4 Rent.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Progress Residential | 76% |
| Zillow | 73% |
| American Homes 4 Rent | 70% |
| Invitation Homes | 66% |
| Tricon Resdiential | 10% |
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Invitation Homes Product Quality
1.5/5
Invitation Homes has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Invitation Homes Product Information
Invitation Homes’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated Invitation Homes's product the highest.
- Website
- http://invitationhomes.com/
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Quick Insights into Invitation Homes Product Quality
Invitation Homes's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by Other customers.
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Ranked Invitation Homes Product Quality the Highest
Ranked Invitation Homes Product Quality the Lowest
Invitation Homes Product Quality Score by Gender
Invitation Homes's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Invitation Homes Product Quality Score by Ethnicity
Invitation Homes's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Invitation Homes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.9 | Hispanic or Latino | 1.9 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Invitation Homes Product Quality Score by Age
Invitation Homes's Product Quality score was rated 1.5 stars by customers ages 26-30 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Invitation Homes.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
Invitation Homes Product Quality Score by Usage
Invitation Homes's Product Quality score was rated 1.5 stars by customers who have used Invitation Homes's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Invitation Homes Product Quality Score by Industry
Invitation Homes's Product Quality score was rated 1.5 stars by both Consumer Services and Legal industry customers.
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Invitation Homes Product Quality vs. Competitors
Compared to its competitors, Invitation Homes's Product Quality score is rated right above Tricon Resdiential, and is preceded by American Homes 4 Rent.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zillow | 3.6/5 |
| Progress Residential | 2/5 |
| American Homes 4 Rent | 1.5/5 |
| Invitation Homes | 1.5/5 |
| Tricon Resdiential | 1.5/5 |
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Invitation Homes Pricing
Invitation Homes ROI & Value For Money
1.5/5
Invitation Homes has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Invitation Homes Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry.
Quick Insights into Invitation Homes ROI
Invitation Homes's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by Other customers.
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Ranked Invitation Homes ROI the Highest
Ranked Invitation Homes ROI the Lowest
Invitation Homes ROI Score by Gender
Invitation Homes's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Invitation Homes ROI Score by Ethnicity
Invitation Homes's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Invitation Homes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.9 | Hispanic or Latino | 1.9 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Invitation Homes ROI Score by Age
Invitation Homes's ROI score was rated 1.5 stars by customers ages 26-30 and customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
Invitation Homes ROI Score by Usage
Invitation Homes's ROI score was rated 1.5 stars by customers who have used Invitation Homes's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Invitation Homes ROI Score by Industry
Invitation Homes's ROI score was rated 1.5 stars by both Consumer Services and Legal industry customers.
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Invitation Homes Pricing vs. Competitors
Compared to its competitors, Invitation Homes's ROI score is rated right above Tricon Resdiential, and is preceded by American Homes 4 Rent.
| COMPANY | Pricing Score | |
|---|---|---|
| Zillow | 3.5/5 |
| Progress Residential | 2.5/5 |
| American Homes 4 Rent | 1.5/5 |
| Invitation Homes | 1.5/5 |
| Tricon Resdiential | 1.5/5 |
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Invitation Homes Customer Satisfaction (CSAT)
Invitation Homes Customer Satisfaction (CSAT) Score
3 / 100
Invitation Homes has an overall Customer Satisfaction score of 3 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
3%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
19%
Very Dissatisfied
78%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Invitation Homes Customer Satisfaction
Invitation Homes's Customer Satisfaction score was rated highest by customers from the Hospitality industry, and rated lowest by Other customers.
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Ranked Invitation Homes Customer Satisfaction the Highest
Ranked Invitation Homes Customer Satisfaction the Lowest
Invitation Homes Customer Satisfaction Score by Gender
Male customers rated Invitation Homes's Customer Satisfaction score 0 points higher than Female customers.
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20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 23% | |
Very Dissatisfied | 77% |
Invitation Homes Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Invitation Homes' Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
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8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
92%
CSAT according to Hispanic or Latino
Invitation Homes' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
CSAT according to African American/Black
Invitation Homes' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
83%
Very Dissatisfied
17%
CSAT according to Other
Invitation Homes' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Invitation Homes Customer Satisfaction Score by Age
Invitation Homes's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 0% |
Invitation Homes Customer Satisfaction Score by Usage
Invitation Homes's Customer Satisfaction score was rated the highest by customers who have used Invitation Homes's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Invitation Homes Customer Satisfaction Score by Industry
Invitation Homes's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Legal industry customers.
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{
"title": "Invitation Homes Customer Satisfaction Score by Industry",
"text": "Invitation Homes's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Legal industry customers.",
"bars": [
{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Invitation Homes's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Invitation Homes's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Hospitality",
"groupId": 523,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Invitation Homes's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Invitation Homes's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Invitation Homes Customer Satisfaction vs. Competitors
Compared to its competitors, Invitation Homes's Customer Satisfaction score is rated right above Tricon Resdiential, and is preceded by American Homes 4 Rent.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Zillow | 58% |
| Progress Residential | 29% |
| American Homes 4 Rent | 9% |
| Invitation Homes | 2% |
| Tricon Resdiential | 0% |
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Invitation Homes Customer Service
1.5/5
Invitation Homes has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Invitation Homes's Customer Service
Address
5420 LBJ Freeway, Suite 600, Dallas, TX 75240
Website
http://invitationhomes.com/
Phone Number
800-339-7368
Invitation Homes's Social Links
Quick Insights into Invitation Homes Customer Service
Invitation Homes's Customer Service score was rated highest by customers who have used Invitation Homes's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Invitation Homes Customer Service the Highest
Ranked Invitation Homes Customer Service the Lowest
Invitation Homes Customer Service Score by Gender
Invitation Homes's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Invitation Homes Customer Service Score by Ethnicity
Invitation Homes's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Invitation Homes.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Invitation Homes Customer Service Score by Age
Invitation Homes's Customer Service score was rated 1.5 stars by customers ages 26-30 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Invitation Homes.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
Invitation Homes Customer Service Score by Usage
Invitation Homes's Customer Service score was rated 1.5 stars by customers who have used Invitation Homes's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Invitation Homes Customer Service Score by Industry
Invitation Homes's Customer Service score was rated 1.5 stars by both Consumer Services and Legal industry customers.
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Invitation Homes Customer Service vs. Competitors
Compared to its competitors, Invitation Homes's Customer Service score is rated right above Tricon Resdiential, and is preceded by American Homes 4 Rent.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zillow | 3.5/5 |
| Progress Residential | 2/5 |
| American Homes 4 Rent | 1.5/5 |
| Invitation Homes | 1.5/5 |
| Tricon Resdiential | 1.5/5 |
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Invitation Homes as an Employer
4.9/5
Invitation Homes has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Invitation Homes scored a -96 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Invitation Homes would recommend the brand to a friend. ENPS measures how likely Invitation Homes employees would recommend working at Invitation Homes to a friend.
Net Promoter Score
-96
NPS Score
| 2% | Promoters |
|---|---|
| 0% | Passive |
| 98% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 71% | Promoters |
|---|---|
| 19% | Passive |
| 10% | Detractors |
