-100
NPS
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InvitedHome
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About InvitedHome's Brand
InvitedHome combines the consistency & service of fine hotels with beautiful private homes in amazing destinations. Among its major competitors, InvitedHome is ranked in 5th place for NPS while Hyatt is 1st, and Inspirato is 2nd.
Brand at a Glance
55%
Customer Loyalty
2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
InvitedHome Ranking
- #4 / 4 of its competitors
InvitedHome NPS
InvitedHome's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether InvitedHome's customers would recommend using the product based on a scale of -100 to 100.
InvitedHome Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
InvitedHome NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -100 | Feb 2025 | -100 |
Apr 2025 -100 | Apr 2025 | -100 |
How Other Brands Compare
InvitedHome is ranked #4 for NPS among its competitors. Hyatt and Vacasa come in first and second, with TurnKey Vacation Rentals coming in at third.
InvitedHome |  Hyatt |  Vacasa |  TurnKey Vacation Rentals | |
| Global Ranking | #- | #170 | #- | #- |
| NPS | -100 | 32 | -42 | -96 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $3.28B | $1.55B | $350.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InvitedHome NPS vs. Competitors
Compared to its competitors, InvitedHome's NPS is rated right below TurnKey Vacation Rentals.
| COMPANY | NPS Score | |
|---|---|---|
| Hyatt | 32 |
 | Inspirato | 10 |
 | Futurestay | N/A |
| Vacasa | -42 |
| TurnKey Vacation Rentals | -96 |
| InvitedHome | -100 |
InvitedHome Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of InvitedHome users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
InvitedHome Customer Loyalty vs. Competitors
Compared to its competitors, InvitedHome's Customer Loyalty score is rated right above TurnKey Vacation Rentals, and is preceded by Vacasa.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hyatt | 79% |
| Inspirato | 77% |
| Vacasa | 60% |
| InvitedHome | 55% |
| TurnKey Vacation Rentals | 53% |
| Futurestay | N/A |
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InvitedHome Product Quality
2/5
InvitedHome has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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InvitedHome Product Information
InvitedHome’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- https://invitedhome.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Content
Travel
InvitedHome Product Quality vs. Competitors
Compared to its competitors, InvitedHome's Product Quality score is rated right above TurnKey Vacation Rentals, and is preceded by Vacasa.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hyatt | 4.1/5 |
| Inspirato | 3.3/5 |
| Vacasa | 2.2/5 |
| InvitedHome | 2/5 |
| TurnKey Vacation Rentals | 1.5/5 |
| Futurestay | N/A |
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InvitedHome Pricing
InvitedHome ROI & Value For Money
1.5/5
InvitedHome has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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InvitedHome Pricing vs. Competitors
Compared to its competitors, InvitedHome's ROI score is rated right above Futurestay, and is preceded by TurnKey Vacation Rentals.
| COMPANY | Pricing Score | |
|---|---|---|
| Hyatt | 3.9/5 |
| Inspirato | 3.2/5 |
| Vacasa | 2/5 |
| TurnKey Vacation Rentals | 1.5/5 |
| InvitedHome | 1.5/5 |
| Futurestay | N/A |
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InvitedHome Customer Service
1.5/5
InvitedHome has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About InvitedHome's Customer Service
Address
1401 Walnut St., Suite 100, Boulder, CO
Website
https://invitedhome.com
Phone Number
(855) 779-5624
InvitedHome Customer Service vs. Competitors
Compared to its competitors, InvitedHome's Customer Service score is rated right above Futurestay, and is preceded by TurnKey Vacation Rentals.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hyatt | 4/5 |
| Inspirato | 3.1/5 |
| Vacasa | 2.1/5 |
| TurnKey Vacation Rentals | 1.5/5 |
| InvitedHome | 1.5/5 |
| Futurestay | N/A |
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Consumer vs. Employees
InvitedHome scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of InvitedHome would recommend the brand to a friend. ENPS measures how likely InvitedHome employees would recommend working at InvitedHome to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
