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NPS
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Iotic Labs
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About Iotic Labs' Brand
Unlock the value of your assets and data with digital twins. Patented twinning of data and controls. Secure interoperability, symbiotic simulation MVP to scale Among its major competitors, Iotic Labs is ranked in 4th place for NPS while Dassault Systèmes is 1st, and Siemens is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3.5/5
Pricing
4.5/5
Customer Service
Iotic Labs Ranking
- #4 / 4 of its competitors
Iotic Labs NPS
Iotic Labs's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Iotic Labs's customers would recommend using the product based on a scale of -100 to 100.
Iotic Labs Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Iotic Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 0 | Jun 2023 | 0 |
How Other Brands Compare
Iotic Labs is ranked #4 for NPS among its competitors. Dassault Systèmes and Siemens come in first and second, with PTC coming in at third.
Iotic Labs |  Siemens |  PTC |  Dassault Systèmes | |
| Global Ranking | #- | #499 | #- | #- |
| NPS | 0 | 37 | 20 | 43 |
| Valuation Updated every 24 hours for public companies | - | - | $17.14B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Iotic Labs NPS vs. Competitors
Compared to its competitors, Iotic Labs's NPS is rated right below PTC.
| COMPANY | NPS Score | |
|---|---|---|
| Dassault Systèmes | 43 |
| Siemens | 37 |
| PTC | 20 |
| Iotic Labs | 0 |
Iotic Labs Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Iotic Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Iotic Labs Customer Loyalty vs. Competitors
Compared to its competitors, Iotic Labs's Customer Loyalty score is rated right above Dassault Systèmes.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Iotic Labs | 100% |
| Dassault Systèmes | 82% |
| Siemens | 80% |
| PTC | 80% |
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Iotic Labs Product Quality
5/5
Iotic Labs has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Iotic Labs Product Information
Iotic Labs’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://iotic-labs.com
- Company Size
- 11-50 Employees
Industry
Tech
Iotic Labs Product Quality vs. Competitors
Compared to its competitors, Iotic Labs's Product Quality score is rated right above Dassault Systèmes.
| COMPANY | Product Quality Score | |
|---|---|---|
| Iotic Labs | 5/5 |
| Dassault Systèmes | 4.1/5 |
| Siemens | 4/5 |
| PTC | 3.9/5 |
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Iotic Labs Pricing
Iotic Labs ROI & Value For Money
3.5/5
Iotic Labs has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Iotic Labs Pricing vs. Competitors
Compared to its competitors, Iotic Labs's ROI score is rated right below PTC.
| COMPANY | Pricing Score | |
|---|---|---|
| Siemens | 4/5 |
| Dassault Systèmes | 3.9/5 |
| PTC | 3.8/5 |
| Iotic Labs | 3.5/5 |
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Iotic Labs Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Iotic Labs Customer Satisfaction vs. Competitors
Compared to its competitors, Iotic Labs's Customer Satisfaction score is rated right below Dassault Systèmes.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PTC | 79% |
| Siemens | 78% |
| Dassault Systèmes | 76% |
| Iotic Labs | 0% |
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Iotic Labs Customer Service
4.5/5
Iotic Labs has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Iotic Labs's Customer Service
Address
108 Great Russell Street, London, WC1B 3NA United Kingdom
Website
https://iotic-labs.com
Phone Number
07714429562
Iotic Labs's Social Links
Iotic Labs Customer Service vs. Competitors
Compared to its competitors, Iotic Labs's Customer Service score is rated right above Siemens.
| COMPANY | Customer Service Score | |
|---|---|---|
| Iotic Labs | 4.5/5 |
| Siemens | 4/5 |
| Dassault Systèmes | 4/5 |
| PTC | 3.9/5 |
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