100
NPS
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Jaagodeal
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About Jaagodeal's Brand
Jaagodeal: A homegrown e-commerce platform in Bangladesh, offering curated products in fashion, electronics, home decor, and beauty, with a focus on quality, affordability, and excellent customer service. Among its major competitors, Jaagodeal is ranked in 1st place for NPS while Amazon is 2nd, and Myntra is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
2.5/5
Customer Service
Jaagodeal Ranking
- #1 / 4 of its competitors
Jaagodeal NPS
Jaagodeal's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Jaagodeal's customers would recommend using the product based on a scale of -100 to 100.
Jaagodeal Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Jaagodeal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
How Other Brands Compare
Jaagodeal is ranked first for NPS among its competitors. Amazon and Myntra come in second and third, with Flipkart coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jaagodeal Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Jaagodeal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jaagodeal Customer Loyalty vs. Competitors
Compared to its competitors, Jaagodeal's Customer Loyalty score is rated right above Amazon.
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Jaagodeal Product Quality
5/5
Jaagodeal has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Jaagodeal Product Information
Jaagodeal’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.jaagodeal.com
- Company Size
- 11-50 Employees
Industry
Fashion and Beauty
Jaagodeal Product Quality vs. Competitors
Compared to its competitors, Jaagodeal's Product Quality score is rated right above Amazon.
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Jaagodeal Pricing
Jaagodeal ROI & Value For Money
5/5
Jaagodeal has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Jaagodeal Pricing vs. Competitors
Compared to its competitors, Jaagodeal's ROI score is rated right above Amazon.
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Jaagodeal Customer Satisfaction (CSAT)
Jaagodeal Customer Satisfaction (CSAT) Score
100 / 100
Jaagodeal has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jaagodeal Customer Satisfaction vs. Competitors
Compared to its competitors, Jaagodeal's Customer Satisfaction score is rated right above Amazon.
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Jaagodeal Customer Service
2.5/5
Jaagodeal has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Jaagodeal's Customer Service
Address
Mehedi Tower , Holding #1700/A, Plot #8, Agrabad C/A , Sk. Mujib Raod,4000 , Chittagong, 4000 Bangladesh
Website
https://www.jaagodeal.com
Phone Number
01814272526
Jaagodeal's Social Links
Jaagodeal Customer Service vs. Competitors
Compared to its competitors, Jaagodeal's Customer Service score is rated right above Aliexpress Online Shopping, and is preceded by Flipkart.
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Jaagodeal as an Employer
4.7/5
Jaagodeal has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Jaagodeal scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Jaagodeal would recommend the brand to a friend. ENPS measures how likely Jaagodeal employees would recommend working at Jaagodeal to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
