67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Jack Wolfskin
Marketing or Exec? Claim Your Free Account
About Jack Wolfskin's Brand
Manufacturer and retailer of outdoor apparel and equipment designed with a focus on functionality and reliability. The company's outdoor apparel and equipment enables customers to be comfortable and protected when experiencing the outdoors. Among its major competitors, Jack Wolfskin is ranked in 1st place for NPS while Nike is 2nd, and Under Armour is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
3.5/5
Customer Service
Jack Wolfskin Ranking
- #1 / 4 of its competitors
Jack Wolfskin NPS
Jack Wolfskin's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Jack Wolfskin's customers would recommend using the product based on a scale of -100 to 100.
Jack Wolfskin Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Jack Wolfskin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Jul 2023 50 | Jul 2023 | 50 |
Nov 2023 66 | Nov 2023 | 66 |
How Other Brands Compare
Jack Wolfskin is ranked first for NPS among its competitors. Nike and Under Armour come in second and third, with Foot Locker coming in at #4.
Jack Wolfskin |  Nike |  Foot Locker |  Under Armour | |
| Global Ranking | #- | #6 | #100 | #231 |
| NPS | 67 | 48 | 24 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $222.95B | $5.87B | $9.34B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jack Wolfskin NPS vs. Competitors
Compared to its competitors, Jack Wolfskin's NPS is rated right above Nike.
| COMPANY | NPS Score | |
|---|---|---|
| Jack Wolfskin | 67 |
| Nike | 48 |
| Under Armour | 32 |
 | V.F. Corporation | 32 |
| Foot Locker | 24 |
 | Columbia Sportswear | 17 |
 | The North Face | 15 |
Jack Wolfskin Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Jack Wolfskin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jack Wolfskin Customer Loyalty vs. Competitors
Compared to its competitors, Jack Wolfskin's Customer Loyalty score is rated right above V.F. Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jack Wolfskin | 100% |
| V.F. Corporation | 90% |
| Nike | 83% |
| Foot Locker | 80% |
| Under Armour | 78% |
| Columbia Sportswear | 77% |
| The North Face | 71% |
Unlock Jack Wolfskin Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jack Wolfskin Customer Loyalty vs. Competitors data and gain insights into your customers today.
Jack Wolfskin Product Quality
4/5
Jack Wolfskin has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Jack Wolfskin's overall Product Quality score rated by its users and customers.
Jack Wolfskin Product Information
Jack Wolfskin’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.jack-wolfskin.com
- Company Size
- 1,001-5,000 Employees
Jack Wolfskin Product Quality vs. Competitors
Compared to its competitors, Jack Wolfskin's Product Quality score is rated right above V.F. Corporation, and is preceded by Under Armour.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nike | 4.3/5 |
| Under Armour | 4.1/5 |
| Jack Wolfskin | 4/5 |
| V.F. Corporation | 4/5 |
| Columbia Sportswear | 3.8/5 |
| Foot Locker | 3.7/5 |
| The North Face | 3.7/5 |
Unlock Jack Wolfskin Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jack Wolfskin Product Quality vs. Competitors data and gain insights into your customers today.
Jack Wolfskin Pricing
Jack Wolfskin ROI & Value For Money
4.5/5
Jack Wolfskin has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jack Wolfskin's overall ROI score rated by its users and customers.
Jack Wolfskin Pricing vs. Competitors
Compared to its competitors, Jack Wolfskin's ROI score is rated right above Nike.
| COMPANY | Pricing Score | |
|---|---|---|
| Jack Wolfskin | 4.5/5 |
| Nike | 3.9/5 |
| Under Armour | 3.9/5 |
| V.F. Corporation | 3.7/5 |
| Foot Locker | 3.6/5 |
| Columbia Sportswear | 3.6/5 |
| The North Face | 3.4/5 |
Unlock Jack Wolfskin ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jack Wolfskin ROI vs. Competitors data and gain insights into your customers today.
Jack Wolfskin Customer Satisfaction (CSAT)
Jack Wolfskin Customer Satisfaction (CSAT) Score
100 / 100
Jack Wolfskin has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jack Wolfskin Customer Satisfaction vs. Competitors
Compared to its competitors, Jack Wolfskin's Customer Satisfaction score is rated right above Nike.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jack Wolfskin | 100% |
| Nike | 86% |
| V.F. Corporation | 86% |
| Under Armour | 79% |
| Foot Locker | 73% |
| Columbia Sportswear | 71% |
| The North Face | 65% |
Unlock Jack Wolfskin Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jack Wolfskin Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Jack Wolfskin Customer Service
3.5/5
Jack Wolfskin has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jack Wolfskin's overall Customer Service score rated by its users and customers.
About Jack Wolfskin's Customer Service
Address
65510
Website
www.jack-wolfskin.com
Jack Wolfskin Customer Service vs. Competitors
Compared to its competitors, Jack Wolfskin's Customer Service score is rated right above The North Face, and is preceded by Columbia Sportswear.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nike | 4.1/5 |
| Under Armour | 4/5 |
| V.F. Corporation | 3.8/5 |
| Foot Locker | 3.6/5 |
| Columbia Sportswear | 3.5/5 |
| Jack Wolfskin | 3.5/5 |
| The North Face | 3.4/5 |
Unlock Jack Wolfskin Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jack Wolfskin Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Jack Wolfskin scored a 67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Jack Wolfskin would recommend the brand to a friend. ENPS measures how likely Jack Wolfskin employees would recommend working at Jack Wolfskin to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
