0
NPS
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Jama Software
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About Jama Software's Brand
Jama Software provides the leading platform for requirements, risk and test management. With Jama Connect and industry-focused services, teams building complex products, systems and software improve cycle times, increase quality, reduce rework and minimize effort proving compliance. Representing the forefront of modern development, Jama’s growing customer base of more than 600 organizations includes Panasonic, Boston Scientific, Lyft, Deloitte, General Dynamics, Alight and Caterpillar. Among its major competitors, Jama Software is ranked in 3rd place for NPS while Microsoft is 1st, and IBM is 2nd.Their current valuation is $700.00M
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
5/5
Pricing
4/5
Customer Service
Jama Software Ranking
- #3 / 4 of its competitors
Jama Software NPS
Jama Software's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Jama Software's customers would recommend using the product based on a scale of -100 to 100.
Jama Software Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Jama Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 0 | Jun 2021 | 0 |
Nov 2021 0 | Nov 2021 | 0 |
Jul 2022 -33 | Jul 2022 | -33 |
Aug 2024 0 | Aug 2024 | 0 |
Jan 2025 -20 | Jan 2025 | -20 |
Nov 2025 0 | Nov 2025 | 0 |
How Other Brands Compare
Jama Software is ranked third for NPS among its competitors. Microsoft and IBM come in first and second, with Wizeline coming in at #4. Among those competitors, it is the third most valued company behind Microsoft.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jama Software NPS vs. Competitors
Compared to its competitors, Jama Software's NPS is rated right above The Blueprint, and is preceded by IBM.
| COMPANY | NPS Score | |
|---|---|---|
 | Microsoft | 38 |
 | IBM | 26 |
| Jama Software | 0 |
 | The Blueprint | N/A |
 | Wizeline | -11 |
Jama Software Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Jama Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jama Software Customer Loyalty vs. Competitors
Compared to its competitors, Jama Software's Customer Loyalty score is rated right above Microsoft.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jama Software | 100% |
| Microsoft | 84% |
| IBM | 79% |
| Wizeline | 50% |
| The Blueprint | N/A |
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Jama Software Product Quality
3.4/5
Jama Software has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Jama Software Product Information
Jama Software’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.jamasoftware.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
SaaS
Jama Software Product Quality vs. Competitors
Compared to its competitors, Jama Software's Product Quality score is rated right above The Blueprint, and is preceded by Wizeline.
| COMPANY | Product Quality Score | |
|---|---|---|
| Microsoft | 4.1/5 |
| IBM | 3.8/5 |
| Wizeline | 3.8/5 |
| Jama Software | 3.4/5 |
| The Blueprint | N/A |
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Jama Software Pricing
Jama Software ROI & Value For Money
5/5
Jama Software has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Jama Software Pricing vs. Competitors
Compared to its competitors, Jama Software's ROI score is rated right above Microsoft.
| COMPANY | Pricing Score | |
|---|---|---|
| Jama Software | 5/5 |
| Microsoft | 4/5 |
| IBM | 3.8/5 |
| Wizeline | 3.7/5 |
| The Blueprint | N/A |
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Jama Software Customer Satisfaction (CSAT)
Jama Software Customer Satisfaction (CSAT) Score
67 / 100
Jama Software has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jama Software Customer Satisfaction vs. Competitors
Compared to its competitors, Jama Software's Customer Satisfaction score is rated right above The Blueprint, and is preceded by IBM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Microsoft | 80% |
| Wizeline | 80% |
| IBM | 76% |
| Jama Software | 67% |
| The Blueprint | 0% |
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Jama Software Customer Service
4/5
Jama Software has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Jama Software's Customer Service
Address
135 SW Taylor #200, Portland, OR 97204
Website
http://www.jamasoftware.com
Phone Number
(503) 922-1058
Jama Software's Social Links
Jama Software Customer Service vs. Competitors
Compared to its competitors, Jama Software's Customer Service score is rated right above IBM, and is preceded by Microsoft.
| COMPANY | Customer Service Score | |
|---|---|---|
| Microsoft | 4/5 |
| Jama Software | 4/5 |
| IBM | 3.9/5 |
| Wizeline | 3.9/5 |
| The Blueprint | N/A |
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Jama Software as an Employer
3.7/5
Jama Software has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Jama Software scored a 0 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Jama Software would recommend the brand to a friend. ENPS measures how likely Jama Software employees would recommend working at Jama Software to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 68% | Promoters |
|---|---|
| 5% | Passive |
| 27% | Detractors |
