70
NPS
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Jedox
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About Jedox's Brand
Developer of a client-server software designed to create business intelligence and performance management services for systematic data analysis. The company's client-server software is a cell-oriented, multi-dimensional in-memory OLAP server that has been especially designed for planning, analysis, reporting and data consolidation, providing organizations with a business intelligence application that administers economic or statistical data stocks apart from the multi-dimensional queries, data can be written back and consolidated in real-time. Among its major competitors, Jedox is ranked in 2nd place for NPS while Barrett Business Services is 1st, and eClerx Services is 3rd.
Brand at a Glance
89%
Customer Loyalty
4.4/5
Product Quality
4.5/5
Pricing
4.3/5
Customer Service
Jedox Ranking
- #2 / 4 of its competitors
Jedox NPS
Jedox's Net Promoter Score (NPS) is a 70 with 79% Promoters, 12% Passives, and 9% Detractors. Net Promoter Score tracks whether Jedox's customers would recommend using the product based on a scale of -100 to 100.
Jedox Overall NPS
| 79% | Promoters |
|---|---|
| 12% | Passives |
| 9% | Detractors |
Jedox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 63 | Aug 2020 | 63 |
Nov 2021 65 | Nov 2021 | 65 |
Feb 2022 66 | Feb 2022 | 66 |
Apr 2022 67 | Apr 2022 | 67 |
Oct 2022 69 | Oct 2022 | 69 |
Nov 2022 69 | Nov 2022 | 69 |
Sep 2024 70 | Sep 2024 | 70 |
How Other Brands Compare
Jedox is ranked second for NPS among its competitors. Barrett Business Services and eClerx Services come in first and third, with CDW Corporation coming in at #4.
Jedox |  CDW Corporation |  Barrett Business Services |  eClerx Services | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | 70 | 20 | 100 | 30 |
| Valuation Updated every 24 hours for public companies | - | $23.37B | $541.41M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jedox NPS by Gender
Jedox's NPS was rated 100 by Male customers on Comparably.
Male
100
Jedox's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Jedox's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Jedox NPS by Ethnicity
Jedox's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Jedox NPS by Usage
Jedox's NPS was rated the highest by customers who have used Jedox's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 80 | 1 to 2 Years | 80 |
2 to 5 Years 91 | 2 to 5 Years | 91 |
Jedox NPS vs. Competitors
Compared to its competitors, Jedox's NPS is rated right above eClerx Services, and is preceded by Barrett Business Services.
| COMPANY | NPS Score | |
|---|---|---|
| Barrett Business Services | 100 |
| Jedox | 70 |
| eClerx Services | 30 |
| CDW Corporation | 20 |
Jedox Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Jedox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jedox Customer Loyalty Score by Gender
Jedox's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Jedox Customer Loyalty Score by Ethnicity
Jedox's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jedox.
100
out of 100
Caucasian
Jedox Customer Loyalty vs. Competitors
Compared to its competitors, Jedox's Customer Loyalty score is rated right above CDW Corporation, and is preceded by eClerx Services.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| eClerx Services | 90% |
| Jedox | 89% |
| CDW Corporation | 71% |
| Barrett Business Services | 55% |
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Jedox Product Quality
4.4/5
Jedox has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Jedox Product Information
Jedox serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Jedox supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Jedox’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Jedox's product the highest.
- Website
- www.jedox.com
- Company Size
- 51-200 Employees
Languages Supported
English
Arabic
Dutch
French
German
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Russian
Swedish
Danish
Product Type
Business Performance Management Software
Budgeting Software
Quick Insights into Jedox Product Quality
Jedox's Product Quality score was rated highest by customers who have used Jedox's products/services for 2 to 5 Years, and rated lowest by customers who have used Jedox's products/services for 5 to 10 Years.
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Ranked Jedox Product Quality the Highest
Ranked Jedox Product Quality the Lowest
Jedox Product Quality Score by Gender
Jedox's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Jedox Product Quality Score by Ethnicity
Jedox's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jedox.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Jedox Product Quality Score by Usage
Jedox's Product Quality score was rated the highest by customers who have used Jedox's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jedox Product Quality Score by Industry
Jedox's Product Quality score was rated 4.8 stars by Tech industry customers.
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Jedox Product Quality vs. Competitors
Compared to its competitors, Jedox's Product Quality score is rated right above eClerx Services, and is preceded by Barrett Business Services.
| COMPANY | Product Quality Score | |
|---|---|---|
| Barrett Business Services | 4.5/5 |
| Jedox | 4.4/5 |
| eClerx Services | 3.5/5 |
| CDW Corporation | 3.5/5 |
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Jedox Pricing
Jedox ROI & Value For Money
4.5/5
Jedox has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Jedox Pricing Plans
Jedox has a pricing structure that accommodates small, medium, and large businesses. Starting from $160/month, Jedox uses a subscription model and offers the following: Business, Premium, and Enterprise quotes are available upon request..
Who Uses Jedox?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Jedox ROI
Jedox's ROI score was rated highest by Caucasian customers.
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Ranked Jedox ROI the Highest
Jedox ROI Score by Gender
Jedox's ROI score was rated 4.9 by Male customers on Comparably.
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Male
4.9/5
Female
N/A
Jedox ROI Score by Ethnicity
Jedox's ROI score was rated 4.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jedox.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
Jedox Pricing vs. Competitors
Compared to its competitors, Jedox's ROI score is rated right above Barrett Business Services.
| COMPANY | Pricing Score | |
|---|---|---|
| Jedox | 4.5/5 |
| Barrett Business Services | 4/5 |
| CDW Corporation | 3.8/5 |
| eClerx Services | 3.7/5 |
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Jedox Customer Satisfaction (CSAT)
Jedox Customer Satisfaction (CSAT) Score
100 / 100
Jedox has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jedox Customer Satisfaction vs. Competitors
Compared to its competitors, Jedox's Customer Satisfaction score is rated right above eClerx Services, and is preceded by Barrett Business Services.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barrett Business Services | 100% |
| Jedox | 100% |
| eClerx Services | 63% |
| CDW Corporation | 56% |
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Jedox Customer Service
4.3/5
Jedox has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Jedox's Customer Service
Address
Bismarckallee 7a, Freiburg im Breisgau, 79098 Germany
Website
www.jedox.com
Quick Insights into Jedox Customer Service
Jedox's Customer Service score was rated highest by Caucasian customers.
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Ranked Jedox Customer Service the Highest
Jedox Customer Service Score by Gender
Jedox's Customer Service score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Jedox Customer Service Score by Ethnicity
Jedox's Customer Service score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jedox.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Jedox Customer Service vs. Competitors
Compared to its competitors, Jedox's Customer Service score is rated right above Barrett Business Services.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jedox | 4.3/5 |
| Barrett Business Services | 4.2/5 |
| eClerx Services | 4.2/5 |
| CDW Corporation | 3.8/5 |
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Consumer vs. Employees
Jedox scored a 70 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Jedox would recommend the brand to a friend. ENPS measures how likely Jedox employees would recommend working at Jedox to a friend.
Net Promoter Score
70
NPS Score
| 79% | Promoters |
|---|---|
| 12% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
