26
NPS
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Jfrog
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About Jfrog's Brand
We have changed the way coders are building, managing and distributing software Among its major competitors, Jfrog is ranked in 5th place for NPS while LiveTiles is 1st, and GitHub is 2nd.Their current valuation is $1.00B
Brand at a Glance
74%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Jfrog Ranking
- #4 / 4 of its competitors
Jfrog NPS
Jfrog's Net Promoter Score (NPS) is a 26 with 59% Promoters, 8% Passives, and 33% Detractors. Net Promoter Score tracks whether Jfrog's customers would recommend using the product based on a scale of -100 to 100.
Jfrog Overall NPS
| 59% | Promoters |
|---|---|
| 8% | Passives |
| 33% | Detractors |
Jfrog NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 30 | Jan 2022 | 30 |
Mar 2022 32 | Mar 2022 | 32 |
Apr 2022 36 | Apr 2022 | 36 |
Jun 2022 31 | Jun 2022 | 31 |
Aug 2022 33 | Aug 2022 | 33 |
Dec 2022 25 | Dec 2022 | 25 |
Jun 2023 28 | Jun 2023 | 28 |
Aug 2023 26 | Aug 2023 | 26 |
Aug 2024 28 | Aug 2024 | 28 |
Nov 2024 30 | Nov 2024 | 30 |
Jan 2025 28 | Jan 2025 | 28 |
Feb 2025 24 | Feb 2025 | 24 |
How Other Brands Compare
Jfrog is ranked #4 for NPS among its competitors. LiveTiles and GitHub come in first and second, with The MathWorks coming in at third. Among those competitors, it is the lowest valued company.
Jfrog |  GitHub |  The MathWorks |  LiveTiles | |
| Global Ranking | #- | #313 | #916 | #- |
| NPS | 26 | 50 | 48 | 65 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.00B | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jfrog NPS vs. Competitors
Compared to its competitors, Jfrog's NPS is rated right below npm, Inc..
| COMPANY | NPS Score | |
|---|---|---|
| LiveTiles | 65 |
| GitHub | 50 |
| The MathWorks | 48 |
 | npm, Inc. | 34 |
| Jfrog | 26 |
Jfrog Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Jfrog users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jfrog Customer Loyalty Score by Gender
Jfrog's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Jfrog Customer Loyalty Score by Industry
Jfrog's Customer Loyalty score was rated 100% by Tech industry customers.
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Jfrog Customer Loyalty vs. Competitors
Compared to its competitors, Jfrog's Customer Loyalty score is rated right above npm, Inc., and is preceded by GitHub.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| LiveTiles | 100% |
| The MathWorks | 87% |
| GitHub | 83% |
| Jfrog | 74% |
| npm, Inc. | 55% |
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Jfrog Product Quality
4.3/5
Jfrog has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Jfrog Product Information
Jfrog serves markets in the United States. Jfrog supports Web devices and offers products for medium and large sized businesses.
Jfrog’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Jfrog's product the highest.
- Website
- http://jfrog.com/
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Marketplaces
Social
Languages Supported
English
Product Type
Application Development Software
Quick Insights into Jfrog Product Quality
Jfrog's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Jfrog Product Quality the Highest
Jfrog Product Quality Score by Industry
Jfrog's Product Quality score was rated 4.6 stars by Tech industry customers.
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Jfrog Product Quality vs. Competitors
Compared to its competitors, Jfrog's Product Quality score is rated right above npm, Inc., and is preceded by GitHub.
| COMPANY | Product Quality Score | |
|---|---|---|
| The MathWorks | 4.4/5 |
| LiveTiles | 4.4/5 |
| GitHub | 4.3/5 |
| Jfrog | 4.3/5 |
| npm, Inc. | 2.2/5 |
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Jfrog Pricing
Jfrog ROI & Value For Money
3.9/5
Jfrog has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Jfrog Pricing Plans
Jfrog has a pricing structure that accommodates medium and large businesses. Starting from $98/month, Jfrog uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Jfrog?
Medium Businesses
Large Enterprises
Quick Insights into Jfrog ROI
Jfrog's ROI score was rated highest by customers from the Tech industry.
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Ranked Jfrog ROI the Highest
Jfrog ROI Score by Industry
Jfrog's ROI score was rated 4.6 stars by Tech industry customers.
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Jfrog Pricing vs. Competitors
Compared to its competitors, Jfrog's ROI score is rated right above npm, Inc., and is preceded by GitHub.
| COMPANY | Pricing Score | |
|---|---|---|
| LiveTiles | 4.3/5 |
| The MathWorks | 4.2/5 |
| GitHub | 4.2/5 |
| Jfrog | 3.9/5 |
| npm, Inc. | 2.7/5 |
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Jfrog Customer Satisfaction (CSAT)
Jfrog Customer Satisfaction (CSAT) Score
75 / 100
Jfrog has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
42%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jfrog Customer Satisfaction vs. Competitors
Compared to its competitors, Jfrog's Customer Satisfaction score is rated right below GitHub.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| LiveTiles | 100% |
| npm, Inc. | 100% |
| The MathWorks | 86% |
| GitHub | 80% |
| Jfrog | 75% |
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Jfrog Customer Service
3.8/5
Jfrog has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Jfrog's Customer Service
Address
270 E Caribbean Dr, Sunnyvale, CA 94089
Website
http://jfrog.com/
Phone Number
1-888-494-2855
Jfrog's Social Links
Quick Insights into Jfrog Customer Service
Jfrog's Customer Service score was rated highest by customers from the Tech industry.
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Ranked Jfrog Customer Service the Highest
Jfrog Customer Service Score by Industry
Jfrog's Customer Service score was rated 4.2 stars by Tech industry customers.
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Jfrog Customer Service vs. Competitors
Compared to its competitors, Jfrog's Customer Service score is rated right above npm, Inc., and is preceded by GitHub.
| COMPANY | Customer Service Score | |
|---|---|---|
| The MathWorks | 4.2/5 |
| LiveTiles | 4/5 |
| GitHub | 4/5 |
| Jfrog | 3.8/5 |
| npm, Inc. | 2.7/5 |
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Jfrog as an Employer
3.6/5
Jfrog has a 3.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Jfrog scored a 26 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Jfrog would recommend the brand to a friend. ENPS measures how likely Jfrog employees would recommend working at Jfrog to a friend.
Net Promoter Score
26
NPS Score
| 59% | Promoters |
|---|---|
| 8% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
