34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
npm, Inc.
Marketing or Exec? Claim Your Free Account
About npm, Inc. Brand
npm, Inc. maintains the npm package manager for JavaScript and hosts the world’s largest software registry. Among its major competitors, npm, Inc. is ranked in 3rd place for NPS while GitHub is 1st, and OutSystems is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
npm, Inc. Ranking
- #3 / 4 of its competitors
npm, Inc. NPS
npm, Inc.'s Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether npm, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
npm, Inc. Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
npm, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
Nov 2024 33 | Nov 2024 | 33 |
How Other Brands Compare
npm, Inc. is ranked third for NPS among its competitors. GitHub and OutSystems come in first and second, with Jfrog coming in at #4.
npm, Inc. |  GitHub |  OutSystems |  Jfrog | |
| Global Ranking | #- | #313 | #- | #- |
| NPS | 34 | 50 | 43 | 26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $1.20B | $1.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
npm, Inc. Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of npm, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
npm, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, npm, Inc.'s Customer Loyalty score is rated right above Runscope, and is preceded by Jfrog.
Unlock npm, Inc. Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full npm, Inc. Customer Loyalty vs. Competitors data and gain insights into your customers today.
npm, Inc. Product Quality
2.2/5
npm, Inc. has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock npm, Inc. overall Product Quality score rated by its users and customers.
npm, Inc. Product Information
npm, Inc.’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://npmjs.com
- Company Size
- 51-200 Employees
Industry
Tech
npm, Inc. Product Quality vs. Competitors
Compared to its competitors, npm, Inc.'s Product Quality score is rated right above Runscope, and is preceded by Jfrog.
Unlock npm, Inc. Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full npm, Inc. Product Quality vs. Competitors data and gain insights into your customers today.
npm, Inc. Pricing
npm, Inc. ROI & Value For Money
2.7/5
npm, Inc. has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock npm, Inc. overall ROI score rated by its users and customers.
npm, Inc. Pricing vs. Competitors
Compared to its competitors, npm, Inc.'s ROI score is rated right above Runscope, and is preceded by Jfrog.
Unlock npm, Inc. ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full npm, Inc. ROI vs. Competitors data and gain insights into your customers today.
npm, Inc. Customer Satisfaction (CSAT)
npm, Inc. Customer Satisfaction (CSAT) Score
100 / 100
npm, Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
npm, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, npm, Inc.'s Customer Satisfaction score is rated right above OutSystems.
Unlock npm, Inc. Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full npm, Inc. Customer Satisfaction vs. Competitors data and gain insights into your customers today.
npm, Inc. Customer Service
2.7/5
npm, Inc. has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock npm, Inc. overall Customer Service score rated by its users and customers.
About npm, Inc.'s Customer Service
Address
1999 Harrison Street, Suite #1150, Oakland, CA 94612
Website
http://npmjs.com
npm, Inc.'s Social Links
npm, Inc. Customer Service vs. Competitors
Compared to its competitors, npm, Inc.'s Customer Service score is rated right above Runscope, and is preceded by Jfrog.
Unlock npm, Inc. Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full npm, Inc. Customer Service vs. Competitors data and gain insights into your customers today.
npm, Inc. as an Employer
3.3/5
npm, Inc. has a 3.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
npm, Inc. scored a 34 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of npm, Inc. would recommend the brand to a friend. ENPS measures how likely npm, Inc. employees would recommend working at npm, Inc. to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
