0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Jovie
Marketing or Exec? Claim Your Free Account
About Jovie's Brand
Since 2001, we've built stronger families as the nation’s largest, full-service, in-home childcare resource—first as College Nannies and Sitters, and now as Jovie. We provide families with professionally trained and prepared caregivers who are equipped with the tools and support they need to bring strength and joy to homes. Among its major competitors, Jovie is ranked in 3rd place for NPS while UrbanSitter is 1st, and Noodle is 2nd.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Jovie Ranking
- #3 / 4 of its competitors
Jovie NPS
Jovie's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Jovie's customers would recommend using the product based on a scale of -100 to 100.
Jovie Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Jovie NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Aug 2025 0 | Aug 2025 | 0 |
How Other Brands Compare
Jovie is ranked third for NPS among its competitors. UrbanSitter and Noodle come in first and second, with Care.com coming in at #4.
Jovie |  Care.com |  UrbanSitter |  Noodle | |
| Global Ranking | #- | #410 | #- | #- |
| NPS | 0 | -18 | 4 | 0 |
| Valuation Updated every 24 hours for public companies | - | $496.92M | $70.00M | $65.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jovie NPS vs. Competitors
Compared to its competitors, Jovie's NPS is rated right above Care.com, and is preceded by Noodle.
| COMPANY | NPS Score | |
|---|---|---|
| UrbanSitter | 4 |
| Noodle | 0 |
| Jovie | 0 |
| Care.com | -18 |
Jovie Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Jovie users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jovie Customer Loyalty vs. Competitors
Compared to its competitors, Jovie's Customer Loyalty score is rated right below UrbanSitter.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Noodle | 76% |
| Care.com | 65% |
| UrbanSitter | 63% |
| Jovie | 55% |
Unlock Jovie Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jovie Customer Loyalty vs. Competitors data and gain insights into your customers today.
Jovie Product Quality
3.7/5
Jovie has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Jovie's overall Product Quality score rated by its users and customers.
Jovie Product Information
Jovie’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.jovie.com
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Services
Jovie Product Quality vs. Competitors
Compared to its competitors, Jovie's Product Quality score is rated right above UrbanSitter, and is preceded by Noodle.
| COMPANY | Product Quality Score | |
|---|---|---|
| Noodle | 4/5 |
| Jovie | 3.7/5 |
| UrbanSitter | 3.3/5 |
| Care.com | 2.5/5 |
Unlock Jovie Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jovie Product Quality vs. Competitors data and gain insights into your customers today.
Jovie Pricing
Jovie ROI & Value For Money
3.2/5
Jovie has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Jovie's overall ROI score rated by its users and customers.
Jovie Pricing vs. Competitors
Compared to its competitors, Jovie's ROI score is rated right above Care.com, and is preceded by UrbanSitter.
| COMPANY | Pricing Score | |
|---|---|---|
| Noodle | 3.9/5 |
| UrbanSitter | 3.2/5 |
| Jovie | 3.2/5 |
| Care.com | 2.3/5 |
Unlock Jovie ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jovie ROI vs. Competitors data and gain insights into your customers today.
Jovie Customer Satisfaction (CSAT)
Jovie Customer Satisfaction (CSAT) Score
50 / 100
Jovie has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jovie Customer Satisfaction vs. Competitors
Compared to its competitors, Jovie's Customer Satisfaction score is rated right above UrbanSitter, and is preceded by Noodle.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Noodle | 75% |
| Jovie | 50% |
| UrbanSitter | 38% |
| Care.com | 38% |
Unlock Jovie Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jovie Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Jovie Customer Service
3.2/5
Jovie has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Jovie's overall Customer Service score rated by its users and customers.
About Jovie's Customer Service
Address
2655 W Midway Blvd, Broomfield, CO 80020
Website
https://www.jovie.com
Phone Number
(952) 476-0262
Jovie's Social Links
Jovie Customer Service vs. Competitors
Compared to its competitors, Jovie's Customer Service score is rated right above UrbanSitter, and is preceded by Noodle.
| COMPANY | Customer Service Score | |
|---|---|---|
| Noodle | 3.7/5 |
| Jovie | 3.2/5 |
| UrbanSitter | 3.2/5 |
| Care.com | 2.4/5 |
Unlock Jovie Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jovie Customer Service vs. Competitors data and gain insights into your customers today.
Jovie as an Employer
3.3/5
Jovie has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Jovie scored a 0 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Jovie would recommend the brand to a friend. ENPS measures how likely Jovie employees would recommend working at Jovie to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 37% | Promoters |
|---|---|
| 19% | Passive |
| 44% | Detractors |
