34
NPS
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Jubilant FoodWorks
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About Jubilant FoodWorks' Brand
Jubilant FoodWorks Ltd is an Indian company based in Noida, Uttar Pradesh which holds the master franchise for Domino's Pizza in India Among its major competitors, Jubilant FoodWorks is ranked in 3rd place for NPS while Jubilant Life Sciences is 1st, and Britannia Industries is 2nd.
Brand at a Glance
84%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Jubilant FoodWorks Ranking
- #3 / 4 of its competitors
Jubilant FoodWorks NPS
Jubilant FoodWorks's Net Promoter Score (NPS) is a 34 with 55% Promoters, 24% Passives, and 21% Detractors. Net Promoter Score tracks whether Jubilant FoodWorks's customers would recommend using the product based on a scale of -100 to 100.
Jubilant FoodWorks Overall NPS
| 55% | Promoters |
|---|---|
| 24% | Passives |
| 21% | Detractors |
Jubilant FoodWorks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 20 | Jul 2023 | 20 |
Aug 2023 15 | Aug 2023 | 15 |
Dec 2023 21 | Dec 2023 | 21 |
Jan 2024 25 | Jan 2024 | 25 |
Feb 2024 28 | Feb 2024 | 28 |
Apr 2024 32 | Apr 2024 | 32 |
Jul 2024 25 | Jul 2024 | 25 |
Aug 2024 20 | Aug 2024 | 20 |
Nov 2024 24 | Nov 2024 | 24 |
Dec 2024 27 | Dec 2024 | 27 |
Apr 2025 32 | Apr 2025 | 32 |
Oct 2025 35 | Oct 2025 | 35 |
How Other Brands Compare
Jubilant FoodWorks is ranked third for NPS among its competitors. Jubilant Life Sciences and Britannia Industries come in first and second, with Domino's Pizza coming in at #4.
Jubilant FoodWorks |  Domino's Pizza |  Jubilant Life Sciences |  Britannia Industries | |
| Global Ranking | #- | #115 | #- | #- |
| NPS | 34 | 17 | 100 | 41 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $14.27B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jubilant FoodWorks NPS by Gender
Jubilant FoodWorks's NPS was rated 33 by Male customers on Comparably.
Male
33
Jubilant FoodWorks's NPS was rated 33 by Male customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Female
N/A
Jubilant FoodWorks's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Jubilant FoodWorks NPS by Ethnicity
Jubilant FoodWorks's NPS was rated 60 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 60 | Other | 60 |
Jubilant FoodWorks NPS by Age
Jubilant FoodWorks's NPS was rated 40 points by customers ages 18-25 on Comparably.
Jubilant FoodWorks NPS by Usage
Jubilant FoodWorks's NPS was rated 60 points by customers who have used Jubilant FoodWorks's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 60 | 1 to 2 Years | 60 |
Jubilant FoodWorks NPS vs. Competitors
Compared to its competitors, Jubilant FoodWorks's NPS is rated right above Domino's Pizza, and is preceded by Britannia Industries.
| COMPANY | NPS Score | |
|---|---|---|
| Jubilant Life Sciences | 100 |
| Britannia Industries | 41 |
| Jubilant FoodWorks | 34 |
| Domino's Pizza | 17 |
Jubilant FoodWorks Customer Reviews
Out of the 3 Jubilant FoodWorks customer reviews 1 was positive and 2 were constructive. Jubilant FoodWorks customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Jubilant FoodWorks Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Jubilant FoodWorks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jubilant FoodWorks Customer Loyalty Score by Gender
Jubilant FoodWorks's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Jubilant FoodWorks Customer Loyalty Score by Ethnicity
Jubilant FoodWorks's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
Jubilant FoodWorks Customer Loyalty Score by Age
Jubilant FoodWorks's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Jubilant FoodWorks Customer Loyalty Score by Usage
Jubilant FoodWorks's Customer Loyalty score was rated 100% by customers who have used Jubilant FoodWorks's products/services for 1 to 2 Years.
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Jubilant FoodWorks Customer Loyalty vs. Competitors
Compared to its competitors, Jubilant FoodWorks's Customer Loyalty score is rated right above Jubilant Life Sciences, and is preceded by Britannia Industries.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Britannia Industries | 86% |
| Jubilant FoodWorks | 84% |
| Jubilant Life Sciences | 83% |
| Domino's Pizza | 76% |
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Jubilant FoodWorks Product Quality
4.2/5
Jubilant FoodWorks has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Jubilant FoodWorks Product Information
Jubilant FoodWorks’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Quick Insights into Jubilant FoodWorks Product Quality
Jubilant FoodWorks's Product Quality score was rated highest by customers ages 18-25.
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Ranked Jubilant FoodWorks Product Quality the Highest
Jubilant FoodWorks Product Quality Score by Gender
Jubilant FoodWorks's Product Quality score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Jubilant FoodWorks Product Quality Score by Ethnicity
Jubilant FoodWorks's Product Quality score was rated 4.6 stars by Other customers on Comparably.
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0
1
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| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Jubilant FoodWorks Product Quality Score by Age
Jubilant FoodWorks's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
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0
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4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Jubilant FoodWorks Product Quality Score by Usage
Jubilant FoodWorks's Product Quality score was rated 4.4 stars by customers who have used Jubilant FoodWorks's products/services for 1 to 2 Years.
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Jubilant FoodWorks Product Quality vs. Competitors
Compared to its competitors, Jubilant FoodWorks's Product Quality score is rated right above Domino's Pizza, and is preceded by Britannia Industries.
| COMPANY | Product Quality Score | |
|---|---|---|
| Britannia Industries | 4.2/5 |
| Jubilant FoodWorks | 4.2/5 |
| Domino's Pizza | 3.7/5 |
| Jubilant Life Sciences | 3.6/5 |
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Jubilant FoodWorks Pricing
Jubilant FoodWorks ROI & Value For Money
4.1/5
Jubilant FoodWorks has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Jubilant FoodWorks ROI
Jubilant FoodWorks's ROI score was rated highest by customers who have used Jubilant FoodWorks's products/services for 1 to 2 Years.
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Ranked Jubilant FoodWorks ROI the Highest
Jubilant FoodWorks ROI Score by Gender
Jubilant FoodWorks's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Jubilant FoodWorks ROI Score by Ethnicity
Jubilant FoodWorks's ROI score was rated 4.4 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jubilant FoodWorks.
0
1
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5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.4 | Other | 4.4 |
Jubilant FoodWorks ROI Score by Age
Jubilant FoodWorks's ROI score was rated 4.3 stars by customers ages 18-25 on Comparably.
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0
1
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3
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5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Jubilant FoodWorks ROI Score by Usage
Jubilant FoodWorks's ROI score was rated 4.4 stars by customers who have used Jubilant FoodWorks's products/services for 1 to 2 Years.
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Jubilant FoodWorks Pricing vs. Competitors
Compared to its competitors, Jubilant FoodWorks's ROI score is rated right above Jubilant Life Sciences, and is preceded by Britannia Industries.
| COMPANY | Pricing Score | |
|---|---|---|
| Britannia Industries | 4.1/5 |
| Jubilant FoodWorks | 4.1/5 |
| Jubilant Life Sciences | 4/5 |
| Domino's Pizza | 3.6/5 |
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Jubilant FoodWorks Customer Satisfaction (CSAT)
Jubilant FoodWorks Customer Satisfaction (CSAT) Score
82 / 100
Jubilant FoodWorks has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
27%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jubilant FoodWorks Customer Satisfaction
Jubilant FoodWorks's Customer Satisfaction score was rated highest by customers who have used Jubilant FoodWorks's products/services for 1 to 2 Years.
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Ranked Jubilant FoodWorks Customer Satisfaction the Highest
Jubilant FoodWorks Customer Satisfaction Score by Gender
Jubilant FoodWorks's Customer Satisfaction score was rated 66 by Male customers on Comparably.
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66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
Jubilant FoodWorks Customer Satisfaction Score by Ethnicity
CSAT according to Other
Jubilant FoodWorks' Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
Jubilant FoodWorks Customer Satisfaction Score by Age
Jubilant FoodWorks's Customer Satisfaction score was rated 80 points by customers ages 18-25 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% |
Jubilant FoodWorks Customer Satisfaction Score by Usage
Jubilant FoodWorks's Customer Satisfaction score was rated 80 points by customers who have used Jubilant FoodWorks's products/services for 1 to 2 Years.
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Jubilant FoodWorks Customer Satisfaction vs. Competitors
Compared to its competitors, Jubilant FoodWorks's Customer Satisfaction score is rated right above Domino's Pizza, and is preceded by Britannia Industries.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jubilant Life Sciences | 100% |
| Britannia Industries | 95% |
| Jubilant FoodWorks | 82% |
| Domino's Pizza | 75% |
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Jubilant FoodWorks Customer Service
4.1/5
Jubilant FoodWorks has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Jubilant FoodWorks's Customer Service
Address
B 214, Phase II, 201 305 India
Website
http://www.jubilantfoodworks.com/
Quick Insights into Jubilant FoodWorks Customer Service
Jubilant FoodWorks's Customer Service score was rated highest by customers who have used Jubilant FoodWorks's products/services for 1 to 2 Years.
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Ranked Jubilant FoodWorks Customer Service the Highest
Jubilant FoodWorks Customer Service Score by Gender
Jubilant FoodWorks's Customer Service score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Jubilant FoodWorks Customer Service Score by Ethnicity
Jubilant FoodWorks's Customer Service score was rated 4 stars by Other customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4 | Other | 4 |
Jubilant FoodWorks Customer Service Score by Age
Jubilant FoodWorks's Customer Service score was rated 3.9 stars by customers ages 18-25 on Comparably.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Jubilant FoodWorks Customer Service Score by Usage
Jubilant FoodWorks's Customer Service score was rated 4.5 stars by customers who have used Jubilant FoodWorks's products/services for 1 to 2 Years.
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Jubilant FoodWorks Customer Service vs. Competitors
Compared to its competitors, Jubilant FoodWorks's Customer Service score is rated right above Jubilant Life Sciences, and is preceded by Britannia Industries.
| COMPANY | Customer Service Score | |
|---|---|---|
| Britannia Industries | 4.1/5 |
| Jubilant FoodWorks | 4.1/5 |
| Jubilant Life Sciences | 4/5 |
| Domino's Pizza | 3.7/5 |
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Jubilant FoodWorks as an Employer
4.3/5
Jubilant FoodWorks has a 4.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Jubilant FoodWorks scored a 34 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Jubilant FoodWorks would recommend the brand to a friend. ENPS measures how likely Jubilant FoodWorks employees would recommend working at Jubilant FoodWorks to a friend.
Net Promoter Score
34
NPS Score
| 55% | Promoters |
|---|---|
| 24% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 56% | Promoters |
|---|---|
| 7% | Passive |
| 37% | Detractors |
