33
NPS
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Jump Trading
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About Jump Trading's Brand
Jump Trading is a globally-positioned, proprietary trading firm. Among its major competitors, Jump Trading is ranked in 1st place for NPS while Citadel is 2nd, and DRW is 3rd.
Brand at a Glance
78%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Jump Trading Ranking
- #1 / 4 of its competitors
Jump Trading NPS
Jump Trading's Net Promoter Score (NPS) is a 33 with 52% Promoters, 29% Passives, and 19% Detractors. Net Promoter Score tracks whether Jump Trading's customers would recommend using the product based on a scale of -100 to 100.
Jump Trading Overall NPS
| 52% | Promoters |
|---|---|
| 29% | Passives |
| 19% | Detractors |
Jump Trading NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 50 | Jun 2022 | 50 |
Oct 2022 54 | Oct 2022 | 54 |
Nov 2022 59 | Nov 2022 | 59 |
Jan 2023 46 | Jan 2023 | 46 |
Apr 2023 43 | Apr 2023 | 43 |
Jun 2023 34 | Jun 2023 | 34 |
Nov 2023 37 | Nov 2023 | 37 |
Jan 2024 40 | Jan 2024 | 40 |
Apr 2024 39 | Apr 2024 | 39 |
Jul 2024 36 | Jul 2024 | 36 |
Oct 2024 35 | Oct 2024 | 35 |
Feb 2025 33 | Feb 2025 | 33 |
How Other Brands Compare
Jump Trading is ranked first for NPS among its competitors. Citadel and DRW come in second and third, with Wolverine Trading coming in at #4.
Jump Trading |  Citadel |  DRW |  Wolverine Trading | |
| Global Ranking | #- | #701 | #- | #- |
| NPS | 33 | 29 | 27 | 0 |
| Valuation Updated every 24 hours for public companies | - | $33.61M | $63.70M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jump Trading NPS by Gender
Jump Trading's NPS was rated 0 by Male customers on Comparably.
Male
0
Jump Trading's NPS was rated by Male customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Female
N/A
Jump Trading's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Jump Trading NPS by Age
Jump Trading's NPS was rated 33 points by customers ages 18-25 on Comparably.
Jump Trading NPS by Usage
Jump Trading's NPS was rated 25 points by customers who have used Jump Trading's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
Jump Trading NPS vs. Competitors
Compared to its competitors, Jump Trading's NPS is rated right above Citadel.
| COMPANY | NPS Score | |
|---|---|---|
| Jump Trading | 33 |
| Citadel | 29 |
| DRW | 27 |
| Wolverine Trading | 0 |
 | TransMarket Group | -34 |
| Jane Street | -67 |
Jump Trading Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Jump Trading users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jump Trading Customer Loyalty Score by Gender
Jump Trading's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Jump Trading Customer Loyalty Score by Age
Jump Trading's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Jump Trading.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Jump Trading Customer Loyalty Score by Usage
Jump Trading's Customer Loyalty score was rated 78% by customers who have used Jump Trading's products/services for Less than 1 Year.
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Jump Trading Customer Loyalty Score by Industry
Jump Trading's Customer Loyalty score was rated 100% by Tech industry customers.
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Jump Trading Customer Loyalty vs. Competitors
Compared to its competitors, Jump Trading's Customer Loyalty score is rated right above Citadel, and is preceded by TransMarket Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TransMarket Group | 100% |
| Jump Trading | 78% |
| Citadel | 68% |
| DRW | 61% |
| Jane Street | 55% |
| Wolverine Trading | 10% |
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Jump Trading Product Quality
4.2/5
Jump Trading has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Jump Trading Product Information
Jump Trading’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Jump Trading's product the highest.
- Website
- http://www.jumptrading.com/
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
FinTech
Marketplaces
SaaS
Quick Insights into Jump Trading Product Quality
Jump Trading's Product Quality score was rated highest by customers who have used Jump Trading's products/services for Less than 1 Year.
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Ranked Jump Trading Product Quality the Highest
Jump Trading Product Quality Score by Gender
Jump Trading's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Jump Trading Product Quality Score by Age
Jump Trading's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Jump Trading Product Quality Score by Usage
Jump Trading's Product Quality score was rated 4.5 stars by customers who have used Jump Trading's products/services for Less than 1 Year.
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Jump Trading Product Quality Score by Industry
Jump Trading's Product Quality score was rated 4.3 stars by Tech industry customers.
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Jump Trading Product Quality vs. Competitors
Compared to its competitors, Jump Trading's Product Quality score is rated right above TransMarket Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Jump Trading | 4.2/5 |
| TransMarket Group | 4/5 |
| DRW | 3.9/5 |
| Jane Street | 3.8/5 |
| Citadel | 3.6/5 |
| Wolverine Trading | 1.5/5 |
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Jump Trading Pricing
Jump Trading ROI & Value For Money
4.1/5
Jump Trading has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Jump Trading Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Jump Trading ROI
Jump Trading's ROI score was rated highest by customers who have used Jump Trading's products/services for Less than 1 Year.
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Ranked Jump Trading ROI the Highest
Jump Trading ROI Score by Gender
Jump Trading's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Jump Trading ROI Score by Age
Jump Trading's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Jump Trading ROI Score by Usage
Jump Trading's ROI score was rated 4.4 stars by customers who have used Jump Trading's products/services for Less than 1 Year.
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Jump Trading ROI Score by Industry
Jump Trading's ROI score was rated 4 stars by Tech industry customers.
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Jump Trading Pricing vs. Competitors
Compared to its competitors, Jump Trading's ROI score is rated right above Citadel.
| COMPANY | Pricing Score | |
|---|---|---|
| Jump Trading | 4.1/5 |
| Citadel | 3.7/5 |
| DRW | 3.6/5 |
| Wolverine Trading | 3/5 |
| TransMarket Group | 2.5/5 |
| Jane Street | 1.7/5 |
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Jump Trading Customer Satisfaction (CSAT)
Jump Trading Customer Satisfaction (CSAT) Score
82 / 100
Jump Trading has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Very Satisfied
64%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jump Trading Customer Satisfaction
Jump Trading's Customer Satisfaction score was rated highest by Male customers.
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Ranked Jump Trading Customer Satisfaction the Highest
Jump Trading Customer Satisfaction Score by Gender
Jump Trading's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Jump Trading Customer Satisfaction vs. Competitors
Compared to its competitors, Jump Trading's Customer Satisfaction score is rated right above DRW, and is preceded by Wolverine Trading.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wolverine Trading | 100% |
| Jump Trading | 82% |
| DRW | 80% |
| Citadel | 70% |
| Jane Street | 67% |
| TransMarket Group | 50% |
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Jump Trading Customer Service
4.1/5
Jump Trading has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Jump Trading's Customer Service
Address
600 W Chicago Ave, Suite 825, Chicago, IL
Website
http://www.jumptrading.com/
Phone Number
312-205-8900
Quick Insights into Jump Trading Customer Service
Jump Trading's Customer Service score was rated highest by customers who have used Jump Trading's products/services for Less than 1 Year.
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Ranked Jump Trading Customer Service the Highest
Jump Trading Customer Service Score by Gender
Jump Trading's Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Jump Trading Customer Service Score by Age
Jump Trading's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Jump Trading Customer Service Score by Usage
Jump Trading's Customer Service score was rated 4.4 stars by customers who have used Jump Trading's products/services for Less than 1 Year.
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Jump Trading Customer Service Score by Industry
Jump Trading's Customer Service score was rated 4 stars by Tech industry customers.
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Jump Trading Customer Service vs. Competitors
Compared to its competitors, Jump Trading's Customer Service score is rated right above Citadel, and is preceded by Jane Street.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jane Street | 4.5/5 |
| Jump Trading | 4.1/5 |
| Citadel | 4/5 |
| DRW | 3.7/5 |
| Wolverine Trading | 3/5 |
| TransMarket Group | 2.5/5 |
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Jump Trading as an Employer
Consumer vs. Employees
Jump Trading scored a 33 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Jump Trading would recommend the brand to a friend. ENPS measures how likely Jump Trading employees would recommend working at Jump Trading to a friend.
Net Promoter Score
33
NPS Score
| 52% | Promoters |
|---|---|
| 29% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
