DRW NPS & Customer Reviews

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DRW

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About DRW's Brand

DRW is a diversified trading firm that utilizes our own capital and trades at our own risk. We bring sophisticated technology and exceptional people together to solve complex problems in markets around the world and across many asset classes. We are motivated to compete at the highest level and unified by a commitment to operate with respect, curiosity and an open mind. Among its major competitors, DRW is ranked in 4th place for NPS while Virtu Financial is 1st, and Jump Trading is 2nd.Their current valuation is $63.70M

Brand at a Glance

61%

Customer Loyalty

3.9/5

Product Quality

3.6/5

Pricing

3.7/5

Customer Service

DRW Ranking

^#4 / 4 of its competitors

DRW NPS

DRW's Net Promoter Score (NPS) is a 27 with 58% Promoters, 11% Passives, and 31% Detractors. Net Promoter Score tracks whether DRW's customers would recommend using the product based on a scale of -100 to 100.

DRW Overall NPS

NPS

58%	Promoters
11%	Passives
31%	Detractors

DRW NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2023 19	Jul 2023	19
Aug 2023 22	Aug 2023	22
Sep 2023 17	Sep 2023	17
Dec 2023 20	Dec 2023	20
Apr 2024 16	Apr 2024	16
May 2024 15	May 2024	15
Aug 2024 20	Aug 2024	20
Sep 2024 21	Sep 2024	21
Oct 2024 27	Oct 2024	27
Nov 2024 22	Nov 2024	22
Dec 2024 26	Dec 2024	26
Jul 2025 28	Jul 2025	28

How Other Brands Compare

DRW is ranked #4 for NPS among its competitors. Virtu Financial and Jump Trading come in first and second, with Citadel coming in at third. Among those competitors, it is the third most valued company behind Virtu Financial.

	DRW	Citadel	Virtu Financial	Jump Trading
Global Ranking	#-	#701	#-	#-
NPS	27	29	100	33
Valuation Updated every 24 hours for public companies	$63.70M	$33.61M	$1.75B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

DRW NPS by Gender

DRW's NPS was rated 20 by Female customers on Comparably.

Female

DRW's NPS was rated 20 by Female customers on Comparably.

60%

Promoters

Passives

40%

Detractors

Male

N/A

DRW's NPS is not yet rated by Male customers.

Promoters

Passives

Detractors

DRW NPS by Ethnicity

DRW's NPS was rated 34 points by Other customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Other 34	Other	34

DRW NPS vs. Competitors

Compared to its competitors, DRW's NPS is rated right above IMC Trading, and is preceded by Citadel.

COMPANY		NPS Score
	Virtu Financial	100
	Jump Trading	33
	Citadel	29
	DRW	27
	IMC Trading	9
	SUSQUEHANNA INTERNATIONAL GROUP, LLP	N/A

DRW Customer Reviews

Out of the 2 DRW customer reviews 2 were positive and 0 were constructive. DRW customer reviews reflect that all customers have a favorable experience using the products/services of the company.

DRW Customer Loyalty

61%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

61% of DRW users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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61%

39%

DRW Customer Loyalty Score by Gender

DRW's Customer Loyalty score was rated 33 by Female customers on Comparably.

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Female

33%

Yes

Male

N/A

Yes

DRW Customer Loyalty Score by Ethnicity

DRW's Customer Loyalty score was rated 70% by Other customers on Comparably.

% who answered "Yes"

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out of 100

Other

DRW Customer Loyalty vs. Competitors

Compared to its competitors, DRW's Customer Loyalty score is rated right above SUSQUEHANNA INTERNATIONAL GROUP, LLP, and is preceded by Citadel.

COMPANY		Customer Loyalty Score
	Virtu Financial	100%
	IMC Trading	80%
	Jump Trading	78%
	Citadel	68%
	DRW	61%
	SUSQUEHANNA INTERNATIONAL GROUP, LLP	N/A

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DRW Product Quality

3.9/5

DRW has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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DRW Product Information

DRW’s product quality score is a 3.9 out of 5 as rated by its users and customers.

Website: http://drw.com/

Company Size: 501-1,000 Employees

Industry

Tech

FinTech

SaaS

Quick Insights into DRW Product Quality

DRW's Product Quality score was rated highest by Female customers.

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Ranked DRW Product Quality the Highest

Female	4.3
Other	4.1

DRW Product Quality Score by Gender

DRW's Product Quality score was rated 4.3 by Female customers on Comparably.

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Female

4.3/5

Male

N/A

DRW Product Quality Score by Ethnicity

DRW's Product Quality score was rated 4.1 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 4.1	Other	4.1

DRW Product Quality vs. Competitors

Compared to its competitors, DRW's Product Quality score is rated right above Citadel, and is preceded by Virtu Financial.

COMPANY		Product Quality Score
	Jump Trading	4.2/5
	Virtu Financial	4/5
	DRW	3.9/5
	Citadel	3.6/5
	IMC Trading	3.6/5
	SUSQUEHANNA INTERNATIONAL GROUP, LLP	N/A

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DRW Pricing

DRW ROI & Value For Money

3.6/5

DRW has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Quick Insights into DRW ROI

DRW's ROI score was rated highest by Female customers.

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Ranked DRW ROI the Highest

Female	4
Other	3.6

DRW ROI Score by Gender

DRW's ROI score was rated 4 by Female customers on Comparably.

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Female

4/5

Male

N/A

DRW ROI Score by Ethnicity

DRW's ROI score was rated 3.6 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 3.6	Other	3.6

DRW Pricing vs. Competitors

Compared to its competitors, DRW's ROI score is rated right above IMC Trading, and is preceded by Citadel.

COMPANY		Pricing Score
	Jump Trading	4.1/5
	Citadel	3.7/5
	DRW	3.6/5
	IMC Trading	3.4/5
	Virtu Financial	2.5/5
	SUSQUEHANNA INTERNATIONAL GROUP, LLP	N/A

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DRW Customer Satisfaction (CSAT)

DRW Customer Satisfaction (CSAT) Score

80 / 100

DRW has an overall Customer Satisfaction score of 80 rated by its users and customers.

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Very Satisfied	52%
Satisfied	28%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	0%
Very Dissatisfied	8%

Very Satisfied

52%

Satisfied

28%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into DRW Customer Satisfaction

DRW's Customer Satisfaction score was rated highest by Female customers.

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Ranked DRW Customer Satisfaction the Highest

Female	75%

DRW Customer Satisfaction Score by Gender

DRW's Customer Satisfaction score was rated 75 by Female customers on Comparably.

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75 / 100

Female

	Very Satisfied	75%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	0%
	Very Dissatisfied	0%

DRW Customer Satisfaction vs. Competitors

Compared to its competitors, DRW's Customer Satisfaction score is rated right above Citadel, and is preceded by Jump Trading.

COMPANY		Customer Satisfaction (CSAT) Score
	Jump Trading	82%
	DRW	80%
	Citadel	70%
	IMC Trading	59%
	Virtu Financial	0%
	SUSQUEHANNA INTERNATIONAL GROUP, LLP	0%

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DRW Customer Service

3.7/5

DRW has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About DRW's Customer Service

Address

540 W. Madison Street, Suite 2500, Chicago, IL 60661

Website

http://drw.com/

Phone Number

(312)542-1000

DRW's Social Links

Quick Insights into DRW Customer Service

DRW's Customer Service score was rated highest by Female customers.

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Ranked DRW Customer Service the Highest

Female	3.7
Other	3.6

DRW Customer Service Score by Gender

DRW's Customer Service score was rated 3.7 by Female customers on Comparably.

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Female

3.7/5

Male

N/A

DRW Customer Service Score by Ethnicity

DRW's Customer Service score was rated 3.6 stars by Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Other 3.6	Other	3.6

DRW Customer Service vs. Competitors

Compared to its competitors, DRW's Customer Service score is rated right above IMC Trading, and is preceded by Citadel.

COMPANY		Customer Service Score
	Jump Trading	4.1/5
	Citadel	4/5
	DRW	3.7/5
	IMC Trading	3.4/5
	Virtu Financial	3/5
	SUSQUEHANNA INTERNATIONAL GROUP, LLP	N/A

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DRW as an Employer

4.6/5

DRW has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of DRW

Don Wilson

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

DRW scored a 27 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of DRW would recommend the brand to a friend. ENPS measures how likely DRW employees would recommend working at DRW to a friend.

Net Promoter Score

NPS Score

58%	Promoters
11%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

74%	Promoters
13%	Passive
13%	Detractors

Global Ranking Snapshot

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