IMC Trading NPS & Customer Reviews

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IMC Trading

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IMC Trading

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About IMC Trading's Brand

As one of the world’s leading market makers, IMC trades on more than 100 venues around the world and provides liquidity in more than 200,000 securities. Among its major competitors, IMC Trading is ranked in 6th place for NPS while Virtu Financial is 1st, and Optiver is 2nd.

Brand at a Glance

80%

Customer Loyalty

3.6/5

Product Quality

3.4/5

Pricing

3.4/5

Customer Service

IMC Trading Ranking

^#4 / 4 of its competitors

IMC Trading NPS

IMC Trading's Net Promoter Score (NPS) is a 9 with 53% Promoters, 3% Passives, and 44% Detractors. Net Promoter Score tracks whether IMC Trading's customers would recommend using the product based on a scale of -100 to 100.

IMC Trading Overall NPS

NPS

53%	Promoters
3%	Passives
44%	Detractors

IMC Trading NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2022 0	Oct 2022	0
Nov 2022 9	Nov 2022	9
Mar 2023 5	Mar 2023	5
Jul 2023 5	Jul 2023	5
Aug 2023 0	Aug 2023	0
Oct 2023 4	Oct 2023	4
Jan 2024 0	Jan 2024	0
Feb 2024 4	Feb 2024	4
Apr 2024 6	Apr 2024	6
Dec 2024 10	Dec 2024	10
Sep 2025 6	Sep 2025	6
Jan 2026 10	Jan 2026	10

How Other Brands Compare

IMC Trading is ranked #4 for NPS among its competitors. Virtu Financial and Citadel come in first and second, with DRW coming in at third.

	IMC Trading	Citadel	Virtu Financial	DRW
Global Ranking	#-	#701	#-	#-
NPS	9	29	100	27
Valuation Updated every 24 hours for public companies	-	$33.61M	$1.75B	$63.70M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

IMC Trading NPS by Gender

IMC Trading's NPS was rated -20 by Male customers on Comparably.

Male

-20

IMC Trading's NPS was rated -20 by Male customers on Comparably.

40%

Promoters

Passives

60%

Detractors

Female

N/A

IMC Trading's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

IMC Trading NPS by Ethnicity

IMC Trading's NPS was rated 34 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 34	Caucasian	34

IMC Trading NPS by Age

IMC Trading's NPS was rated -50 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

25%

75%

IMC Trading NPS by Usage

IMC Trading's NPS was rated the highest by customers who have used IMC Trading's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -34	Less than 1 Year	-34
1 to 2 Years 34	1 to 2 Years	34

IMC Trading NPS vs. Competitors

Compared to its competitors, IMC Trading's NPS is rated right above Belvedere Trading, LLC, and is preceded by DRW.

COMPANY		NPS Score
	Virtu Financial	100
	Optiver	38
	Jump Trading	33
	Citadel	29
	DRW	27
	IMC Trading	9
	Belvedere Trading, LLC	0
	Wolverine Trading	0
	SIG	-60

IMC Trading Customer Reviews

IMC Trading Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of IMC Trading users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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80%

20%

IMC Trading Customer Loyalty Score by Gender

IMC Trading's Customer Loyalty score was rated 82 by Male customers on Comparably.

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Male

82%

Yes

Female

N/A

Yes

IMC Trading Customer Loyalty Score by Ethnicity

IMC Trading's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

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100

out of 100

Caucasian

IMC Trading Customer Loyalty Score by Age

IMC Trading's Customer Loyalty score was rated 55% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 55%	18-25	55%

IMC Trading Customer Loyalty Score by Usage

IMC Trading's Customer Loyalty score was rated the highest by customers who have used IMC Trading's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70%
1 to 2 Years	100%

IMC Trading Customer Loyalty Score by Industry

IMC Trading's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

IMC Trading Customer Loyalty vs. Competitors

Compared to its competitors, IMC Trading's Customer Loyalty score is rated right above Jump Trading, and is preceded by SIG.

COMPANY		Customer Loyalty Score
	Virtu Financial	100%
	Belvedere Trading, LLC	100%
	SIG	83%
	IMC Trading	80%
	Jump Trading	78%
	Optiver	70%
	Citadel	68%
	DRW	61%
	Wolverine Trading	10%

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IMC Trading Product Quality

3.6/5

IMC Trading has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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IMC Trading Product Information

IMC Trading’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated IMC Trading's product the highest.

Website: http://www.imc.com

Company Size: 501-1,000 Employees

Industry

Tech

FinTech

Venture Capital & Private Equity

Quick Insights into IMC Trading Product Quality

IMC Trading's Product Quality score was rated highest by customers who have used IMC Trading's products/services for 1 to 2 Years, and rated lowest by customers who have used IMC Trading's products/services for Less than 1 Year.

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Ranked IMC Trading Product Quality the Highest

1 to 2 Years	4.6
Tech	4.2
Caucasian	4.1

Ranked IMC Trading Product Quality the Lowest

Less than 1 Year	3.8

IMC Trading Product Quality Score by Gender

IMC Trading's Product Quality score was rated 3.8 by Male customers on Comparably.

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Male

3.8/5

Female

N/A

IMC Trading Product Quality Score by Ethnicity

IMC Trading's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1

IMC Trading Product Quality Score by Age

IMC Trading's Product Quality score was rated 3.2 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 3.2	18-25	3.2

IMC Trading Product Quality Score by Usage

IMC Trading's Product Quality score was rated the highest by customers who have used IMC Trading's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.8
1 to 2 Years	4.6

IMC Trading Product Quality Score by Industry

IMC Trading's Product Quality score was rated 4.2 stars by Tech industry customers.

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Tech	4.2

IMC Trading Product Quality vs. Competitors

Compared to its competitors, IMC Trading's Product Quality score is rated right above Belvedere Trading, LLC, and is preceded by Citadel.

COMPANY		Product Quality Score
	Jump Trading	4.2/5
	Virtu Financial	4/5
	DRW	3.9/5
	Optiver	3.7/5
	Citadel	3.6/5
	IMC Trading	3.6/5
	Belvedere Trading, LLC	3.2/5
	SIG	3.1/5
	Wolverine Trading	1.5/5

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IMC Trading Pricing

IMC Trading ROI & Value For Money

3.4/5

IMC Trading has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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IMC Trading Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into IMC Trading ROI

IMC Trading's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used IMC Trading's products/services for Less than 1 Year.

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Ranked IMC Trading ROI the Highest

Caucasian	4.1
1 to 2 Years	3.5
Male	3.5

Ranked IMC Trading ROI the Lowest

Less than 1 Year	3.3

IMC Trading ROI Score by Gender

IMC Trading's ROI score was rated 3.5 by Male customers on Comparably.

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Male

3.5/5

Female

N/A

IMC Trading ROI Score by Ethnicity

IMC Trading's ROI score was rated 4.1 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1

IMC Trading ROI Score by Age

IMC Trading's ROI score was rated 3 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 3	18-25	3

IMC Trading ROI Score by Usage

IMC Trading's ROI score was rated the highest by customers who have used IMC Trading's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.3
1 to 2 Years	3.5

IMC Trading ROI Score by Industry

IMC Trading's ROI score was rated 3.4 stars by Tech industry customers.

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Tech	3.4

IMC Trading Pricing vs. Competitors

Compared to its competitors, IMC Trading's ROI score is rated right above SIG, and is preceded by DRW.

COMPANY		Pricing Score
	Belvedere Trading, LLC	4.5/5
	Jump Trading	4.1/5
	Optiver	3.8/5
	Citadel	3.7/5
	DRW	3.6/5
	IMC Trading	3.4/5
	SIG	3.2/5
	Wolverine Trading	3/5
	Virtu Financial	2.5/5

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IMC Trading Customer Satisfaction (CSAT)

IMC Trading Customer Satisfaction (CSAT) Score

59 / 100

IMC Trading has an overall Customer Satisfaction score of 59 rated by its users and customers.

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Very Satisfied	35%
Satisfied	24%
Neither Satisfied nor Dissatisfied	24%
Dissatisfied	12%
Very Dissatisfied	5%

Very Satisfied

35%

Satisfied

24%

Neither Satisfied nor Dissatisfied

24%

Dissatisfied

12%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into IMC Trading Customer Satisfaction

IMC Trading's Customer Satisfaction score was rated highest by Caucasian customers.

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Ranked IMC Trading Customer Satisfaction the Highest

Caucasian	67%
Less than 1 Year	67%
Tech	67%

IMC Trading Customer Satisfaction Score by Gender

IMC Trading's Customer Satisfaction score was rated 60 by Male customers on Comparably.

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60 / 100

Male

	Very Satisfied	40%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	40%
	Dissatisfied	0%
	Very Dissatisfied	0%

IMC Trading Customer Satisfaction Score by Ethnicity

Caucasian
67%

CSAT according to Caucasian

IMC Trading's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

IMC Trading Customer Satisfaction Score by Age

IMC Trading's Customer Satisfaction score was rated 50 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

50%

IMC Trading Customer Satisfaction Score by Usage

IMC Trading's Customer Satisfaction score was rated 67 points by customers who have used IMC Trading's products/services for Less than 1 Year.

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Less than 1 Year	67

IMC Trading Customer Satisfaction Score by Industry

IMC Trading's Customer Satisfaction score was rated 67 points by Tech industry customers.

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	"title": "IMC Trading Customer Satisfaction Score by Industry",
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Tech	67

IMC Trading Customer Satisfaction vs. Competitors

Compared to its competitors, IMC Trading's Customer Satisfaction score is rated right above Virtu Financial, and is preceded by Belvedere Trading, LLC.

COMPANY		Customer Satisfaction (CSAT) Score
	Wolverine Trading	100%
	SIG	100%
	Optiver	87%
	Jump Trading	82%
	DRW	80%
	Citadel	70%
	Belvedere Trading, LLC	67%
	IMC Trading	59%
	Virtu Financial	0%

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IMC Trading Customer Service

3.4/5

IMC Trading has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About IMC Trading's Customer Service

Address

233 S. Wacker, Suite 4300, Chicago, IL 60606

Website

http://www.imc.com

Phone Number

312 244 3300

IMC Trading's Social Links

Quick Insights into IMC Trading Customer Service

IMC Trading's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used IMC Trading's products/services for Less than 1 Year.

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Ranked IMC Trading Customer Service the Highest

Caucasian	4.1
1 to 2 Years	3.6
Male	3.6

Ranked IMC Trading Customer Service the Lowest

Less than 1 Year	3.5

IMC Trading Customer Service Score by Gender

IMC Trading's Customer Service score was rated 3.6 by Male customers on Comparably.

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Male

3.6/5

Female

N/A

IMC Trading Customer Service Score by Ethnicity

IMC Trading's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.1	Caucasian	4.1

IMC Trading Customer Service Score by Age

IMC Trading's Customer Service score was rated 3.1 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 3.1	18-25	3.1

IMC Trading Customer Service Score by Usage

IMC Trading's Customer Service score was rated the highest by customers who have used IMC Trading's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.6

IMC Trading Customer Service Score by Industry

IMC Trading's Customer Service score was rated 3.6 stars by Tech industry customers.

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Tech	3.6

IMC Trading Customer Service vs. Competitors

Compared to its competitors, IMC Trading's Customer Service score is rated right above SIG, and is preceded by Optiver.

COMPANY		Customer Service Score
	Belvedere Trading, LLC	4.5/5
	Jump Trading	4.1/5
	Citadel	4/5
	DRW	3.7/5
	Optiver	3.7/5
	IMC Trading	3.4/5
	SIG	3/5
	Virtu Financial	3/5
	Wolverine Trading	3/5

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IMC Trading as an Employer

2.5/5

IMC Trading has a 2.5/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of IMC Trading

Sunny Khiani

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

IMC Trading scored a 9 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of IMC Trading would recommend the brand to a friend. ENPS measures how likely IMC Trading employees would recommend working at IMC Trading to a friend.

Net Promoter Score

NPS Score

53%	Promoters
3%	Passive
44%	Detractors

Employee Net Promoter Score

-7

eNPS Score

41%	Promoters
11%	Passive
48%	Detractors

Global Ranking Snapshot

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