Optiver NPS & Customer Reviews

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Optiver

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About Optiver's Brand

Optiver is an international trading firm, headquartered in Amsterdam. Among its major competitors, Optiver is ranked in 1st place for NPS while PEAK6 Investments is 2nd, and Citadel is 3rd.

Brand at a Glance

70%

Customer Loyalty

3.7/5

Product Quality

3.8/5

Pricing

3.7/5

Customer Service

Optiver Ranking

^#1 / 4 of its competitors

Optiver NPS

Optiver's Net Promoter Score (NPS) is a 38 with 62% Promoters, 14% Passives, and 24% Detractors. Net Promoter Score tracks whether Optiver's customers would recommend using the product based on a scale of -100 to 100.

Optiver Overall NPS

NPS

62%	Promoters
14%	Passives
24%	Detractors

Optiver NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2022 18	Sep 2022	18
Oct 2022 24	Oct 2022	24
Nov 2022 31	Nov 2022	31
Dec 2022 30	Dec 2022	30
Jan 2023 34	Jan 2023	34
Apr 2023 35	Apr 2023	35
May 2023 31	May 2023	31
Jul 2023 33	Jul 2023	33
Nov 2023 34	Nov 2023	34
Mar 2024 36	Mar 2024	36
Apr 2024 38	Apr 2024	38
Dec 2024 38	Dec 2024	38

How Other Brands Compare

Optiver is ranked first for NPS among its competitors. PEAK6 Investments and Citadel come in second and third, with Tower Research Capital, LLC. coming in at #4.

	Optiver	Citadel	PEAK6 Investments	Tower Research Capital, LLC.
Global Ranking	#-	#701	#-	#-
NPS	38	29	34	12
Valuation Updated every 24 hours for public companies	-	$33.61M	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Optiver NPS by Gender

Female customers rated Optiver's NPS 80 points higher than Male customers.

Male

Optiver's NPS was rated 20 by Male customers on Comparably.

60%

Promoters

Passives

40%

Detractors

Female

100

Optiver's NPS was rated 100 by Female customers on Comparably.

100%

Promoters

Passives

Detractors

Optiver NPS by Ethnicity

Optiver's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
African American/Black 100	African American/Black	100
Asian or Pacific Islander 34	Asian or Pacific Islander	34

Optiver NPS by Age

Optiver's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

75%

25%

26-30

67%

33%

Optiver NPS by Usage

Optiver's NPS was rated the highest by customers who have used Optiver's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 34	Less than 1 Year	34
1 to 2 Years 50	1 to 2 Years	50

Optiver NPS vs. Competitors

Compared to its competitors, Optiver's NPS is rated right above PEAK6 Investments.

COMPANY		NPS Score
	Optiver	38
	PEAK6 Investments	34
	Citadel	29
	Tower Research Capital, LLC.	12
	IMG Worldwide	-11
	Jane Street	-67

Optiver Customer Reviews

Optiver Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of Optiver users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

70%

30%

Optiver Customer Loyalty Score by Gender

Female customers rated Optiver's Customer Loyalty score 18% higher than Male customers.

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Male

82%

Yes

Female

100%

Yes

Optiver Customer Loyalty Score by Ethnicity

Optiver's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

Optiver Customer Loyalty Score by Age

Optiver's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 100%	26-30	100%

Optiver Customer Loyalty Score by Usage

Optiver's Customer Loyalty score was rated the highest by customers who have used Optiver's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	100%
1 to 2 Years	78%

Optiver Customer Loyalty Score by Industry

Optiver's Customer Loyalty score was rated 85% by Tech industry customers.

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Tech	85%

Optiver Customer Loyalty vs. Competitors

Compared to its competitors, Optiver's Customer Loyalty score is rated right above Citadel.

COMPANY		Customer Loyalty Score
	Optiver	70%
	Citadel	68%
	IMG Worldwide	65%
	PEAK6 Investments	55%
	Jane Street	55%
	Tower Research Capital, LLC.	54%

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Optiver Product Quality

3.7/5

Optiver has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Optiver Product Information

Optiver’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Optiver's product the highest.

Website: http://www.optiver.com

Company Size: 501-1,000 Employees

Industry

Tech

Business Services

FinTech

Hardware and Devices

Quick Insights into Optiver Product Quality

Optiver's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked Optiver Product Quality the Highest

Female	4.6
1 to 2 Years	4.1
18-25	4.1

Ranked Optiver Product Quality the Lowest

26-30	3.8
Less than 1 Year	3.8
Male	3.6

Optiver Product Quality Score by Gender

Female customers rated Optiver's Product Quality score 1 stars higher than Male customers.

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Male

3.6/5

Female

4.6/5

Optiver Product Quality Score by Ethnicity

Optiver's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1

Optiver Product Quality Score by Age

Optiver's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 3.8	26-30	3.8

Optiver Product Quality Score by Usage

Optiver's Product Quality score was rated the highest by customers who have used Optiver's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.8
1 to 2 Years	4.1

Optiver Product Quality Score by Industry

Optiver's Product Quality score was rated 3.8 stars by Tech industry customers.

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Tech	3.8

Optiver Product Quality vs. Competitors

Compared to its competitors, Optiver's Product Quality score is rated right above Citadel, and is preceded by Jane Street.

COMPANY		Product Quality Score
	PEAK6 Investments	5/5
	Jane Street	3.8/5
	Optiver	3.7/5
	Citadel	3.6/5
	IMG Worldwide	3.3/5
	Tower Research Capital, LLC.	3.1/5

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Optiver Pricing

Optiver ROI & Value For Money

3.8/5

Optiver has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Optiver Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Optiver ROI

Optiver's ROI score was rated highest by Female customers, and rated lowest by customers who have used Optiver's products/services for Less than 1 Year.

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Ranked Optiver ROI the Highest

Female	4.8
1 to 2 Years	4.6
18-25	4.3

Ranked Optiver ROI the Lowest

26-30	4.3
Male	4
Less than 1 Year	3.8

Optiver ROI Score by Gender

Female customers rated Optiver's ROI score 0.8 stars higher than Male customers.

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Male

4/5

Female

4.8/5

Optiver ROI Score by Ethnicity

Optiver's ROI score was rated 4 stars by African American/Black customers on Comparably.

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Summary	Ethnicity	Score
African American/Black 4	African American/Black	4

Optiver ROI Score by Age

Optiver's ROI score was rated 4.3 stars by customers ages 18-25 and customers ages 26-30 on Comparably.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 4.3	26-30	4.3

Optiver ROI Score by Usage

Optiver's ROI score was rated the highest by customers who have used Optiver's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.8
1 to 2 Years	4.6

Optiver ROI Score by Industry

Optiver's ROI score was rated 4.2 stars by Tech industry customers.

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Tech	4.2

Optiver Pricing vs. Competitors

Compared to its competitors, Optiver's ROI score is rated right above Citadel, and is preceded by PEAK6 Investments.

COMPANY		Pricing Score
	PEAK6 Investments	4.7/5
	Optiver	3.8/5
	Citadel	3.7/5
	Tower Research Capital, LLC.	3/5
	IMG Worldwide	3/5
	Jane Street	1.7/5

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Optiver Customer Satisfaction (CSAT)

Optiver Customer Satisfaction (CSAT) Score

87 / 100

Optiver has an overall Customer Satisfaction score of 87 rated by its users and customers.

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Very Satisfied	39%
Satisfied	48%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	4%

Very Satisfied

39%

Satisfied

48%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Optiver Customer Satisfaction

Optiver's Customer Satisfaction score was rated highest by customers ages 18-25.

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Ranked Optiver Customer Satisfaction the Highest

18-25	100%
African American/Black	100%
Less than 1 Year	100%

Optiver Customer Satisfaction Score by Gender

Optiver's Customer Satisfaction score was rated 100 by Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	25%
	Satisfied	75%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Optiver Customer Satisfaction Score by Ethnicity

African American/Black
100%

CSAT according to African American/Black

Optiver's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	0%
Satisfied	100%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

100%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Optiver Customer Satisfaction Score by Age

Optiver's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

100%

Optiver Customer Satisfaction Score by Usage

Optiver's Customer Satisfaction score was rated 100 points by customers who have used Optiver's products/services for Less than 1 Year.

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Less than 1 Year	100

Optiver Customer Satisfaction Score by Industry

Optiver's Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech	100

Optiver Customer Satisfaction vs. Competitors

Compared to its competitors, Optiver's Customer Satisfaction score is rated right above Citadel, and is preceded by PEAK6 Investments.

COMPANY		Customer Satisfaction (CSAT) Score
	PEAK6 Investments	100%
	Optiver	87%
	Citadel	70%
	Jane Street	67%
	Tower Research Capital, LLC.	60%
	IMG Worldwide	52%

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Optiver Customer Service

3.7/5

Optiver has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Optiver's Customer Service

Address

Strawinskylaan 3095, Chicago, IL 1077 ZX

Website

http://www.optiver.com

Phone Number

31207087000

Quick Insights into Optiver Customer Service

Optiver's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Optiver's products/services for 1 to 2 Years.

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Ranked Optiver Customer Service the Highest

Female	4.8
18-25	4.1
African American/Black	4.1

Ranked Optiver Customer Service the Lowest

26-30	4
Male	3.7
1 to 2 Years	3.2

Optiver Customer Service Score by Gender

Female customers rated Optiver's Customer Service score 1.1 stars higher than Male customers.

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Male

3.7/5

Female

4.8/5

Optiver Customer Service Score by Ethnicity

Optiver's Customer Service score was rated 4.1 stars by both African American/Black and Asian or Pacific Islander customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1

Optiver Customer Service Score by Age

Optiver's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
26-30 4	26-30	4

Optiver Customer Service Score by Usage

Optiver's Customer Service score was rated the highest by customers who have used Optiver's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4
1 to 2 Years	3.2

Optiver Customer Service Score by Industry

Optiver's Customer Service score was rated 4 stars by Tech industry customers.

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Tech	4

Optiver Customer Service vs. Competitors

Compared to its competitors, Optiver's Customer Service score is rated right above IMG Worldwide, and is preceded by Citadel.

COMPANY		Customer Service Score
	PEAK6 Investments	4.7/5
	Jane Street	4.5/5
	Citadel	4/5
	Optiver	3.7/5
	IMG Worldwide	3.1/5
	Tower Research Capital, LLC.	2.8/5

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Optiver as an Employer

3.8/5

Optiver has a 3.8/5 stars for its overall company culture rated by their employees

top

CEO of Optiver

Paul Hilgers

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Optiver scored a 38 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Optiver would recommend the brand to a friend. ENPS measures how likely Optiver employees would recommend working at Optiver to a friend.

Net Promoter Score

NPS Score

62%	Promoters
14%	Passive
24%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
14%	Passive
36%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail