7
NPS
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JVC
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About JVC's Brand
JVC is a consumer electronics firm that manufactures digital camcorders, headphones, televisions, and home theater projectors. Among its major competitors, JVC is ranked in 5th place for NPS while Kenwood is 1st, and Sony is 2nd.Their current valuation is $315.70M
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
2.7/5
Customer Service
JVC Ranking
- #4 / 4 of its competitors
JVC NPS
JVC's Net Promoter Score (NPS) is a 7 with 52% Promoters, 3% Passives, and 45% Detractors. Net Promoter Score tracks whether JVC's customers would recommend using the product based on a scale of -100 to 100.
JVC Overall NPS
| 52% | Promoters |
|---|---|
| 3% | Passives |
| 45% | Detractors |
JVC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -15 | Feb 2023 | -15 |
Mar 2023 -9 | Mar 2023 | -9 |
Apr 2023 -12 | Apr 2023 | -12 |
Jun 2023 -11 | Jun 2023 | -11 |
Apr 2024 -7 | Apr 2024 | -7 |
Jun 2024 -3 | Jun 2024 | -3 |
Dec 2024 7 | Dec 2024 | 7 |
Jan 2025 9 | Jan 2025 | 9 |
Feb 2025 3 | Feb 2025 | 3 |
Mar 2025 5 | Mar 2025 | 5 |
Apr 2025 5 | Apr 2025 | 5 |
Oct 2025 7 | Oct 2025 | 7 |
How Other Brands Compare
JVC is ranked #4 for NPS among its competitors. Sony and Pioneer come in first and second, with Samsung coming in at third. Among those competitors, it is the lowest valued company behind Samsung.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JVC NPS by Gender
Male customers rated JVC's NPS 64 points higher than Female customers.
Male
30
JVC's NPS was rated 30 by Male customers on Comparably.
61%
Promoters
8%
Passives
31%
Detractors
Female
-34
JVC's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
JVC NPS by Ethnicity
JVC's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 50 | African American/Black | 50 |
Other 34 | Other | 34 |
JVC NPS by Age
JVC's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
JVC NPS by Usage
JVC's NPS was rated the highest by customers who have used JVC's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
Over 10 Years 42 | Over 10 Years | 42 |
JVC Customer Reviews
Out of the 2 JVC customer reviews 2 were positive and 0 were constructive. JVC customer reviews reflect that all customers have a favorable experience using the products/services of the company.
JVC Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of JVC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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JVC Customer Loyalty Score by Gender
Male customers rated JVC's Customer Loyalty score 2% higher than Female customers.
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Male
72%
Yes
Female
70%
Yes
JVC Customer Loyalty Score by Ethnicity
JVC's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of JVC.
66
out of 100
Caucasian
100
out of 100
African American/Black
70
out of 100
Other
JVC Customer Loyalty Score by Age
JVC's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 64% | 41-45 | 64% |
51-55 70% | 51-55 | 70% |
56-60 82% | 56-60 | 82% |
66+ 46% | 66+ | 46% |
JVC Customer Loyalty Score by Usage
JVC's Customer Loyalty score was rated the highest by customers who have used JVC's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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JVC Customer Loyalty Score by Industry
JVC's Customer Loyalty score was rated 85% by Tech industry customers.
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JVC Customer Loyalty vs. Competitors
Compared to its competitors, JVC's Customer Loyalty score is rated right above Pioneer, and is preceded by Sony.
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JVC Product Quality
2.8/5
JVC has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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JVC Product Information
JVC’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated JVC's product the highest.
- Website
- http://www.jvc.com
- Company Size
- 10,000+ Employees
Industry
Hardware and Devices
SaaS
Quick Insights into JVC Product Quality
JVC's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers who have used JVC's products/services for Less than 1 Year.
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Ranked JVC Product Quality the Highest
Ranked JVC Product Quality the Lowest
JVC Product Quality Score by Gender
Male customers rated JVC's Product Quality score 1.2 stars higher than Female customers.
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Male
3.3/5
Female
2.1/5
JVC Product Quality Score by Ethnicity
JVC's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of JVC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 3.1 | Other | 3.1 |
JVC Product Quality Score by Age
JVC's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.8 | 41-45 | 2.8 |
51-55 3.1 | 51-55 | 3.1 |
56-60 4.1 | 56-60 | 4.1 |
66+ 1.6 | 66+ | 1.6 |
JVC Product Quality Score by Usage
JVC's Product Quality score was rated the highest by customers who have used JVC's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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JVC Product Quality Score by Industry
JVC's Product Quality score was rated 3.7 stars by Tech industry customers.
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JVC Product Quality vs. Competitors
Compared to its competitors, JVC's Product Quality score is rated right above LeEco, and is preceded by Samsung.
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JVC Pricing
JVC ROI & Value For Money
2.9/5
JVC has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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JVC Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into JVC ROI
JVC's ROI score was rated highest by customers ages 56-60, and rated lowest by customers who have used JVC's products/services for Less than 1 Year.
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Ranked JVC ROI the Highest
Ranked JVC ROI the Lowest
JVC ROI Score by Gender
Male customers rated JVC's ROI score 0.9 stars higher than Female customers.
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Male
3.2/5
Female
2.3/5
JVC ROI Score by Ethnicity
JVC's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 3.9 | African American/Black | 3.9 |
Other 3.3 | Other | 3.3 |
JVC ROI Score by Age
JVC's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of JVC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.9 | 41-45 | 2.9 |
51-55 2.8 | 51-55 | 2.8 |
56-60 4 | 56-60 | 4 |
66+ 1.7 | 66+ | 1.7 |
JVC ROI Score by Usage
JVC's ROI score was rated the highest by customers who have used JVC's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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JVC ROI Score by Industry
JVC's ROI score was rated 3.6 stars by Tech industry customers.
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JVC Pricing vs. Competitors
Compared to its competitors, JVC's ROI score is rated right above LeEco, and is preceded by Samsung.
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JVC Customer Satisfaction (CSAT)
JVC Customer Satisfaction (CSAT) Score
48 / 100
JVC has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
24%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JVC Customer Satisfaction
JVC's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers who have used JVC's products/services for Less than 1 Year.
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Ranked JVC Customer Satisfaction the Highest
Ranked JVC Customer Satisfaction the Lowest
JVC Customer Satisfaction Score by Gender
Male customers rated JVC's Customer Satisfaction score 12 points higher than Female customers.
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55 / 100
MaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 36% |
43 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
JVC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
JVC's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
JVC's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
JVC's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
JVC Customer Satisfaction Score by Age
JVC's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 40% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 66+ | 33% |
JVC Customer Satisfaction Score by Usage
JVC's Customer Satisfaction score was rated the highest by customers who have used JVC's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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JVC Customer Satisfaction Score by Industry
JVC's Customer Satisfaction score was rated 83 points by Tech industry customers.
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}JVC Customer Satisfaction vs. Competitors
Compared to its competitors, JVC's Customer Satisfaction score is rated right above LeEco, and is preceded by Pioneer.
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JVC Customer Service
2.7/5
JVC has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About JVC's Customer Service
Address
1700 Valley Road, Wayne, NJ 07470
Website
http://www.jvc.com
Phone Number
7709950283
Quick Insights into JVC Customer Service
JVC's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers who have used JVC's products/services for Less than 1 Year.
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Ranked JVC Customer Service the Highest
Ranked JVC Customer Service the Lowest
JVC Customer Service Score by Gender
Male customers rated JVC's Customer Service score 1.3 stars higher than Female customers.
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Male
3.2/5
Female
1.9/5
JVC Customer Service Score by Ethnicity
JVC's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 2.7 | Other | 2.7 |
JVC Customer Service Score by Age
JVC's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of JVC.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.7 | 41-45 | 2.7 |
51-55 2.8 | 51-55 | 2.8 |
56-60 4 | 56-60 | 4 |
66+ 1.5 | 66+ | 1.5 |
JVC Customer Service Score by Usage
JVC's Customer Service score was rated the highest by customers who have used JVC's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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JVC Customer Service Score by Industry
JVC's Customer Service score was rated 3.6 stars by Tech industry customers.
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JVC Customer Service vs. Competitors
Compared to its competitors, JVC's Customer Service score is rated right above LeEco, and is preceded by Samsung.
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JVC as an Employer
4.2/5
JVC has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
JVC scored a 7 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of JVC would recommend the brand to a friend. ENPS measures how likely JVC employees would recommend working at JVC to a friend.
Net Promoter Score
7
NPS Score
| 52% | Promoters |
|---|---|
| 3% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
