33
NPS
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Pioneer
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About Pioneer's Brand
A distributor of hardscaping materials offering a range of products Among its major competitors, Pioneer is ranked in 3rd place for NPS while Denon is 1st, and Sony is 2nd.Their current valuation is $22.04B
Brand at a Glance
60%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Pioneer Ranking
- #3 / 4 of its competitors
Pioneer NPS
Pioneer's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether Pioneer's customers would recommend using the product based on a scale of -100 to 100.
Pioneer Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
Pioneer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Oct 2020 0 | Oct 2020 | 0 |
Feb 2022 33 | Feb 2022 | 33 |
Apr 2022 0 | Apr 2022 | 0 |
Jan 2023 20 | Jan 2023 | 20 |
Jul 2023 34 | Jul 2023 | 34 |
How Other Brands Compare
Pioneer is ranked third for NPS among its competitors. Denon and Sony come in first and second, with Crestron Electronics coming in at #4. Among those competitors, it is the third most valued company behind Sony.
Pioneer |  Sony |  Denon |  Crestron Electronics | |
| Global Ranking | #- | #218 | #- | #- |
| NPS | 33 | 36 | 100 | -31 |
| Valuation Updated every 24 hours for public companies | $22.04B | $76.24B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pioneer NPS vs. Competitors
Compared to its competitors, Pioneer's NPS is rated right above Crestron Electronics, and is preceded by Sony.
| COMPANY | NPS Score | |
|---|---|---|
| Denon | 100 |
| Sony | 36 |
| Pioneer | 33 |
| Crestron Electronics | -31 |
Pioneer Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Pioneer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pioneer Customer Loyalty vs. Competitors
Compared to its competitors, Pioneer's Customer Loyalty score is rated right above Denon, and is preceded by Crestron Electronics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sony | 81% |
| Crestron Electronics | 75% |
| Pioneer | 60% |
| Denon | 10% |
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Pioneer Product Quality
3.7/5
Pioneer has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Pioneer Product Information
Pioneer’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.pioneerco.com/
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Real Estate
Small Business Services
Pioneer Product Quality vs. Competitors
Compared to its competitors, Pioneer's Product Quality score is rated right above Crestron Electronics, and is preceded by Sony.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sony | 4.2/5 |
| Pioneer | 3.7/5 |
| Crestron Electronics | 3.3/5 |
| Denon | 2.5/5 |
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Pioneer Pricing
Pioneer ROI & Value For Money
3.7/5
Pioneer has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Pioneer Pricing vs. Competitors
Compared to its competitors, Pioneer's ROI score is rated right above Crestron Electronics, and is preceded by Sony.
| COMPANY | Pricing Score | |
|---|---|---|
| Denon | 4/5 |
| Sony | 4/5 |
| Pioneer | 3.7/5 |
| Crestron Electronics | 2.7/5 |
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Pioneer Customer Satisfaction (CSAT)
Pioneer Customer Satisfaction (CSAT) Score
67 / 100
Pioneer has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pioneer Customer Satisfaction vs. Competitors
Compared to its competitors, Pioneer's Customer Satisfaction score is rated right above Crestron Electronics, and is preceded by Sony.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sony | 83% |
| Pioneer | 67% |
| Crestron Electronics | 50% |
| Denon | 0% |
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Pioneer Customer Service
3.7/5
Pioneer has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Pioneer's Customer Service
Address
Colorado Springs, CO
Website
https://www.pioneerco.com/
Phone Number
(719) 599-7509
Pioneer Customer Service vs. Competitors
Compared to its competitors, Pioneer's Customer Service score is rated right above Crestron Electronics, and is preceded by Sony.
| COMPANY | Customer Service Score | |
|---|---|---|
| Denon | 4/5 |
| Sony | 4/5 |
| Pioneer | 3.7/5 |
| Crestron Electronics | 2.9/5 |
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Pioneer as an Employer
2.8/5
Pioneer has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Pioneer scored a 33 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Pioneer would recommend the brand to a friend. ENPS measures how likely Pioneer employees would recommend working at Pioneer to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 31% | Promoters |
|---|---|
| 38% | Passive |
| 31% | Detractors |
