100
NPS
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KBC Group
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About KBC Group's Brand
Provider of integrated bank-insurance services intended to enable and protect the dreams of clients. The company's risk management services are based on three factors - client priority, client concern and increased regulation, enabling it to shield its clients from risks that might threaten the achievement of goals and offer appropriate, fair and sustainable products and services. Among its major competitors, KBC Group is ranked in 2nd place for NPS while BankFinancial Corporation is 1st, and ING is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
5/5
Customer Service
KBC Group Ranking
- #1 / 4 of its competitors
KBC Group NPS
KBC Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether KBC Group's customers would recommend using the product based on a scale of -100 to 100.
KBC Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
KBC Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
How Other Brands Compare
KBC Group is ranked first for NPS among its competitors. ING and Wells Fargo come in second and third, with BNP Paribas coming in at #4.
KBC Group |  Wells Fargo |  BNP Paribas |  ING | |
| Global Ranking | #- | #139 | #380 | #- |
| NPS | 100 | 7 | 1 | 14 |
| Valuation Updated every 24 hours for public companies | - | $156.41B | $76.49B | $46.91B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KBC Group NPS vs. Competitors
Compared to its competitors, KBC Group's NPS is rated right above ING, and is preceded by BankFinancial Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | BankFinancial Corporation | 100 |
| KBC Group | 100 |
| ING | 14 |
| Wells Fargo | 7 |
 | Bank of China | 6 |
| BNP Paribas | 1 |
KBC Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of KBC Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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KBC Group Customer Loyalty vs. Competitors
Compared to its competitors, KBC Group's Customer Loyalty score is rated right above ING.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| KBC Group | 100% |
| ING | 80% |
| Bank of China | 75% |
| BNP Paribas | 73% |
| Wells Fargo | 71% |
| BankFinancial Corporation | N/A |
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KBC Group Product Quality
5/5
KBC Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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KBC Group Product Information
KBC Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.kbc.com
- Company Size
- 10,000+ Employees
KBC Group Product Quality vs. Competitors
Compared to its competitors, KBC Group's Product Quality score is rated right above ING.
| COMPANY | Product Quality Score | |
|---|---|---|
| KBC Group | 5/5 |
| ING | 3.8/5 |
| Bank of China | 3.8/5 |
| Wells Fargo | 3.4/5 |
| BNP Paribas | 3.3/5 |
| BankFinancial Corporation | N/A |
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KBC Group Pricing
KBC Group ROI & Value For Money
4/5
KBC Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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KBC Group Pricing vs. Competitors
Compared to its competitors, KBC Group's ROI score is rated right above Bank of China.
| COMPANY | Pricing Score | |
|---|---|---|
| KBC Group | 4/5 |
| Bank of China | 3.9/5 |
| ING | 3.5/5 |
| Wells Fargo | 3.4/5 |
| BNP Paribas | 3.1/5 |
| BankFinancial Corporation | N/A |
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KBC Group Customer Satisfaction (CSAT)
KBC Group Customer Satisfaction (CSAT) Score
100 / 100
KBC Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KBC Group Customer Satisfaction vs. Competitors
Compared to its competitors, KBC Group's Customer Satisfaction score is rated right above Bank of China, and is preceded by BankFinancial Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BankFinancial Corporation | 100% |
| KBC Group | 100% |
| Bank of China | 73% |
| ING | 70% |
| Wells Fargo | 60% |
| BNP Paribas | 54% |
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KBC Group Customer Service
5/5
KBC Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About KBC Group's Customer Service
Address
Havenlaan 2, Brussels, 1080 Argentina
Website
www.kbc.com
Phone Number
7
KBC Group Customer Service vs. Competitors
Compared to its competitors, KBC Group's Customer Service score is rated right above Bank of China.
| COMPANY | Customer Service Score | |
|---|---|---|
| KBC Group | 5/5 |
| Bank of China | 3.9/5 |
| ING | 3.6/5 |
| Wells Fargo | 3.5/5 |
| BNP Paribas | 3.1/5 |
| BankFinancial Corporation | N/A |
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Consumer vs. Employees
KBC Group scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of KBC Group would recommend the brand to a friend. ENPS measures how likely KBC Group employees would recommend working at KBC Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
