49
NPS
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KDAN
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About KDAN's Brand
KDAN (TPEx: 7737) is committed to providing a diverse range of AI-driven workflow and data solutions, including digital document management, eSignature, and data analytics services. We empower global businesses to enhance operational efficiency and organizational agility, enabling them to create more business value through secure and innovative digital solutions while pursuing the vision of sustainable development. Headquartered in Tainan, KDAN operates across Taipei, Changsha, the United States, Japan, Korea, and Singapore, and is supported by over 14 million members worldwide, including 50,000 business members. KDAN has been recognized as one of the Top 500 High-Growth Companies in the Asia-Pacific region by the Financial Times, leading in the IT and Software category in Taiwan. Among its major competitors, KDAN is ranked in 2nd place for NPS while Readdle is 1st, and Evernote is 3rd.
Brand at a Glance
100%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.4/5
Customer Service
KDAN Ranking
- #2 / 4 of its competitors
KDAN NPS
KDAN's Net Promoter Score (NPS) is a 49 with 68% Promoters, 13% Passives, and 19% Detractors. Net Promoter Score tracks whether KDAN's customers would recommend using the product based on a scale of -100 to 100.
KDAN Overall NPS
| 68% | Promoters |
|---|---|
| 13% | Passives |
| 19% | Detractors |
KDAN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 67 | Aug 2020 | 67 |
Dec 2021 68 | Dec 2021 | 68 |
Jan 2023 57 | Jan 2023 | 57 |
May 2023 46 | May 2023 | 46 |
Jan 2026 49 | Jan 2026 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KDAN NPS by Usage
KDAN's NPS was rated 67 points by customers who have used KDAN's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
KDAN Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of KDAN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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KDAN Customer Loyalty vs. Competitors
Compared to its competitors, KDAN's Customer Loyalty score is rated right above Evernote.
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KDAN Product Quality
3.9/5
KDAN has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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KDAN Product Information
KDAN serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. KDAN supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
KDAN’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.kdan.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Mobile App
SaaS
Languages Supported
English
Chinese (Traditional)
French
German
Spanish
Chinese (Simplified)
Japanese
Italian
Product Type
Productivity Software
Web Collaboration Software
File Sharing Software
Presentation Software
KDAN Product Quality vs. Competitors
Compared to its competitors, KDAN's Product Quality score is rated right above Adobe, and is preceded by Readdle.
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KDAN Pricing
KDAN ROI & Value For Money
3.9/5
KDAN has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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KDAN Pricing Plans
KDAN has a pricing structure that accommodates small and medium businesses. Starting from $9.99/month, KDAN uses a subscription model and offers the following: Semi-annually $39.99 (*7-day free trial available), Annually $59.99 (*14-day free trial available), and Special and bulk purchasing options available for educational institutions and businesses..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses KDAN?
Small Businesses
Medium Businesses
Quick Insights into KDAN ROI
KDAN's ROI score was rated highest by customers from the Tech industry.
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Ranked KDAN ROI the Highest
KDAN ROI Score by Industry
KDAN's ROI score was rated 4.3 stars by Tech industry customers.
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KDAN Pricing vs. Competitors
Compared to its competitors, KDAN's ROI score is rated right above Evernote, and is preceded by Readdle.
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KDAN Customer Satisfaction (CSAT)
KDAN Customer Satisfaction (CSAT) Score
67 / 100
KDAN has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KDAN Customer Satisfaction vs. Competitors
Compared to its competitors, KDAN's Customer Satisfaction score is rated right above Evernote.
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KDAN Customer Service
3.4/5
KDAN has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About KDAN's Customer Service
Address
5F-C., No.1-4, Zhonghua Rd., Yongkang Dist., Tainan City, District Heights, MD 710 Taiwan
Website
https://www.kdan.com/
Phone Number
88663131660
KDAN's Social Links
KDAN Customer Service vs. Competitors
Compared to its competitors, KDAN's Customer Service score is rated right above Evernote, and is preceded by Adobe.
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Consumer vs. Employees
KDAN scored a 49 for Net Promoter Score and a 65 for Employee Net Promoter Score. NPS gauges how likely a customer of KDAN would recommend the brand to a friend. ENPS measures how likely KDAN employees would recommend working at KDAN to a friend.
Net Promoter Score
49
NPS Score
| 68% | Promoters |
|---|---|
| 13% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
65
eNPS Score
| 79% | Promoters |
|---|---|
| 7% | Passive |
| 14% | Detractors |
